Customer Relationship Manager

Candidate,

Hungry Bird IT Consulting Services Pvt Ltd.

Customer Relationship Manager

Job Title: Customer Relationship Manager

Location:

Job Summary

Customer Relationship Manager

Key Responsibilities

Client Relationship Management

• Act as the main point of contact for corporate clients (IT, MNCs, agencies, brands).
• Build and maintain strong client relationships.
• Manage communication for event briefs, approvals, and updates.
  

Event Coordination

• Handle corporate events such as annual days, conferences, town halls, product launches, offsites, awards, and engagement activities.
• Share detailed briefs with internal teams (design, production, digital, operations).
• Ensure events are executed on time and as per standards.
  

Planning & Proposals

• Prepare proposals, concepts, budgets, run sheets, and production plans.
• Conduct venue research, vendor coordination, recce planning.
• Present proposals to senior client stakeholders.
  

Client Satisfaction

• Ensure smooth client experience before, during, and after events.
• Resolve issues quickly and professionally.
• Build long-term client relationships.
  

Internal Coordination

• Work with creative, production, operations, procurement, technical, and digital teams.
• Review designs, budgets, and timelines before client sharing.
  

On-Ground Event Handling

• Lead client communication during events.
• Oversee branding, stage, sound, lighting, seating, registrations, and F&B.
• Manage VIPs and ensure smooth event flow.
  

Reporting & Documentation

• Maintain event records, approvals, and post-event reports.
• Prepare billing summaries, cost sheets, and MIS reports.
  

Business Development

• Identify upselling opportunities (design, digital marketing, add-ons).
• Support pitches, tenders, and RFP submissions.
• Attend meetings and networking events.
  

Communication & Professionalism

• Maintain high corporate etiquette in emails, calls, and presentations.
• Ensure timely responses and follow-ups.
  

CRM & Process Improvement

• Update client data in CRM software.
• Suggest improvements for better planning and client experience.
  

Requirements

• 4+ years of experience in client servicing, CRM, or corporate event management.
• Excellent communication & presentation skills.
• Strong coordination and multitasking abilities.
• Professional, confident, and well-presented.
• Experience in managing corporate events is mandatory.

(Interested candidates can share their CV with us at

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Thanks and Regards

Shreya

+91 9701432176