Customer Relationship Manager

Job Title: Customer Relationship Manager

Experience: 0-2 years

Salary: ₹20,000 per month

Gender: Male

Job Summary:

We are looking for a Customer Relationship Manager to build and maintain strong relationships with our customers, understand their needs, and coordinate with the sales team to close deals. The successful candidate will be responsible for providing excellent customer service, resolving customer complaints, and contributing to the growth of our business.

Key Responsibilities:

1. Customer Relationship Management:

- Build and maintain strong relationships with customers to ensure customer satisfaction and loyalty.

- Understand customer needs and preferences to provide personalized solutions.

- Respond to customer inquiries and resolve complaints in a timely and professional manner.

2. Sales Coordination:

- Coordinate with the sales team to close deals and meet sales targets.

- Ensure smooth communication between customers and the sales team.

- Provide feedback to the sales team on customer needs and preferences.

3. Customer Service:

- Provide excellent customer service to ensure customer satisfaction and loyalty.

- Handle customer complaints and issues in a timely and professional manner.

- Escalate complex issues to senior management as needed.

4. Data Management:

- Maintain accurate and up-to-date customer records and databases.

- Analyze customer data to identify trends and opportunities for growth.

Requirements:

- Any degree

- Excellent communication, interpersonal, and negotiation skills.

- Ability to work independently and as part of a team.

- Strong problem-solving and analytical skills.

- Proficiency in MS Office and CRM software.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person