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Customer Relationship Manager

Customer Relationship Manager

Aptita

30 years

0 Lacs

gurugram haryana india

Posted:11 hours ago| Platform:

Apply

Skills Required

service communication chat logistics marketing resolve crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer / Client Relationship Manager

Location:

Gurugram, Haryana – 122102

Process Type:

Non-Voice

Preferred Candidate:

Female, below 30 years

Experience:

1–2 years (Customer Relationship background)

CTC:

₹8–9 LPA

Role Overview

We’re seeking a

Customer/Client Relationship Manager

who can deliver exceptional customer experiences, nurture client relationships, and represent the brand with warmth, elegance, and professionalism. This role involves managing client queries, supporting after-sales service, and ensuring every customer feels valued and connected.

Key Responsibilities

Serve as the primary point of contact for customer and client interactions (non-voice communication: In person, email, chat etc.).
Understand customer needs and provide timely, accurate support.
Manage order-related queries, product information requests, feedback, and service escalations.
Maintain high service standards to ensure customer satisfaction and long-term loyalty.
Collaborate with internal teams (operations, logistics, sales, marketing) to resolve customer concerns smoothly.
Build and maintain a positive relationship with high-value clients and repeat customers.
Track customer interactions, maintain CRM records, and follow up proactively.
Identify opportunities to enhance the customer journey and share insights for improvement.

Requirements

Candidate under 30 years of age.
1–2 years of experience in Customer Relationship or Client Servicing (non-BPO background).
Excellent written and verbal communication skills with a warm, polished tone.
Strong interpersonal skills and a pleasant personality suitable for a premium brand.
Ability to multitask, stay organized, and respond calmly in challenging situations.
Professional appearance and brand-appropriate grooming.
Comfortable working from the Gurugram office location.
Candidate from fashion brand / clothe brand / apparels.

Share your candidature with us on jobs@aptita.com or contact 8689961083 - Nikhat S haikh

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