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CIEL HR
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Customer Relationship Manager

Customer Relationship Manager

CIEL HR

1 - 3 years

2 - 3 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

customer relationship bpo inbound process customer service solving queries calling inbound calls voice process outbound process voice support outbound calling inbound voice process customer support bpo voice telecalling customer care domestic bpo domestic calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Relationship Manager

Location

Department

Reporting to

Role Summary

Customer Relationship Manager

inbound and outbound

calls

product adoption and sales conversion

communication skills, sales acumen, and experience using CRM tools to manage and

document customer interactions.

Key Responsibilities

Handle
inbound calls
from customers and retailers to resolve queries related to

BytePes EMI schemes, upgrade offers, payment process, and app functionality.

O
utbound calls
to follow up with potential customers or inactive retailers and assist

them through the transaction, onboarding and activation journey.

Assist retailers in document verification and registration, coordinating with Business

Development Executives (BDEs) to resolve any gaps.

Maintain and update customer records, onboarding status, and call outcomes

accurately in CRM systems.

Address escalations raised by field teams or customers and ensure timely resolution

with proper documentation.

Clearly explain BytePe’s EMI offers and product features, and
convince customers
Share daily or weekly reports highlighting call volumes, resolution status, escalations,

and customer feedback with the Program Manager and Retail Head.

Required Skills & Experience

sales

Proven ability to handle a high volume of customer interactions with professionalism.
Strong communication and
convincing skills
in Hindi and English.
Prior experience with
CRM tools
, lead management, and documentation practices.
High ownership attitude, ability to multitask, and attention to detail.

Preferred Qualifications

Experience in fintech, smartphone financing, or EMI-based sales.
Exposure to B2B customer support or telesales environments.

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