Customer Relationship Manager

Job Title:

Department:

Company:

Experience Required:

Location:

About the Company:

Role Overview:

Key Responsibilities:

• Serve as the first point of contact for customer queries and concerns.
• Maintain strong communication with clients via phone, email, and in-person meetings.
• Manage order tracking, dispatch coordination, and timely payment follow-ups.
• Handle customer complaints calmly and ensure quick resolution by coordinating internally.
• Maintain and update client records using CRM tools, Excel, or Google Sheets.
• Negotiate basic terms such as pricing, payment timelines, and delivery schedules.
• Build and maintain strong, long-term relationships with customers.
• Provide accurate product information to match client needs with suitable steel products.
• Stay updated on market trends, competitor pricing, and construction demands.
• Share feedback with the team to improve customer service and pricing strategies.

Key Skills & Competencies:

1. Communication:

• Excellent verbal and written communication in Hindi and English

• Clear explanation of technical product details

• Active listening and professional tone

2. Relationship Management:

• Friendly, trustworthy, and client-focused approach

• Ability to build rapport and retain customers

3. Sales & Negotiation:

• Basic understanding of sales techniques

• Confident and persuasive in closing deals

4. Product Knowledge:

• Familiarity with steel products such as TMT bars, angles, channels, and pipes

• Knowledge of different brands, grades, and uses

5. CRM & Tech Skills:

• Proficient in Excel and Google Sheets

• Experience with CRM tools and order tracking systems

6. Time Management:

• Ability to handle multiple client accounts simultaneously

• Prioritize dispatches, payments, and follow-ups efficiently

7. Problem Solving:

• Calmly handle complaints and product/delivery issues

• Coordinate internally for fast resolution

8. Market Awareness:

• Basic understanding of local construction and steel market trends

• Awareness of competitor activities and pricing

Learning & Development Opportunities:

• Data Management: Improve your Excel skills and maintain well-structured data.

• Market Research: Understand steel product trends, material specs, and pricing logic.

• Quotation Analysis: Learn how to compare quotes for best deals.

• Supplier Communication: Build confidence in dealing with vendors and transporters.

Send your resume to [anshika.trivedi@bolsters.in] -

OR Can contact on given number. We look forward to hearing from you!

Thanks & Regards,

Anshika Trivedi

HR Executive

Bolster Tradelink Pvt Ltd

Tel : +91- 7021108283