Customer Relationship Management Specialist

Company Description Ficus Pax Private Limited, established in 1999, is a pioneer in industrial packaging solutions in India, offering customized packaging solutions using various materials such as wood, plywood, corrugation, honeycomb, metal, and plastic. With a pan-India presence, the company boasts vast design capabilities and quality laboratory facilities across all plants. Highly rated by customers, Ficus Pax is ISO certified and partners closely with suppliers to ensure superior outcomes. Role Description This is a full-time, on-site role for a Customer Relationship Management Specialist located in Bengaluru. The CRM Specialist will be responsible for managing customer relationships, understanding customer needs, maintaining customer databases, and ensuring customer satisfaction. Daily tasks include handling customer inquiries, addressing concerns, coordinating with internal teams, analyzing customer data, and developing strategies to improve customer engagement and retention. Qualifications Analytical Skills for data analysis and strategy development Excellent Communication skills for interacting with customers and internal teams Experience in Sales and Customer Relationship Management (CRM) Project Management skills to coordinate and execute CRM initiatives Strong organizational and time-management abilities Proficiency in CRM software and tools Bachelor's degree in Business Administration, Marketing, or related field is preferred Show more Show less