Customer Relationship Management Specialist

Achal Jewels

7 years

0 Lacs

jaipur rajasthan india

Posted:17 hours ago| Platform:

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Skills Required

management crm service support drive manufacturing payments reports communication coordination marketing negotiation software data

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Job Profile:

To manage customer relationships, ensure seamless service, support the sales team, and drive customer satisfaction for a leading B2B jewellery manufacturing company.

Responsibilities:

Monitor and ensure timely and accurate order processing.
Generate market leads and support business development.
Track customer payments, overdue accounts, and ensure timely recovery.
Prepare regular CRM MIS reports and dashboards.
Maintain high standards of communication, coordination, and follow‑ups with customers and internal teams.

Qualifications / Requirements:

Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree preferred.
5–7 years of CRM experience in the jewellery industry or any luxury B2B sales sector.
Strong follow‑up with sales and excellent customer handling skills.
Excellent verbal and written communication, negotiation, and interpersonal skills.
Proficiency in CRM software and related tools.
Mature thought process with ability to analyse data and take informed process-related decisions.
Strong focus on data accuracy and systematic record keeping of customer information.

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