Customer Relationship Management Specialist

As a Customer Relationship Management (CRM) Specialist at Swashaa, your role will involve managing and enhancing customer interactions to ensure customer satisfaction and long-term retention. You will be based in Surat and collaborate closely with sales and marketing teams to drive customer engagement strategies. Key Responsibilities: - Implement and oversee CRM systems to streamline customer interactions - Analyze customer data to enhance engagement and retention strategies - Develop long-term customer retention strategies - Address customer inquiries and feedback effectively - Collaborate with sales and marketing teams for aligned strategies Qualifications: - Strong CRM and Sales skills - Excellent communication skills - Proficiency in analytical skills for data evaluation - Project management experience for organizing campaigns - Problem-solving mindset with focus on client satisfaction - Bachelor's degree in Business, Marketing, or related field preferred - Knowledge of fashion or retail industry is an advantage At Swashaa, we are dedicated to making fashion accessible to everyone through our curated collection of contemporary designs. Innovation, quality, and customer satisfaction are the core values that drive our mission.,