Customer Relationship Management Specialist

Company Description

Swashaa is an online fashion brand dedicated to making fashion accessible to everyone. Known for a highly curated collection of fashion jewelry, Swashaa offers an ever-evolving array of contemporary designs. With new styles added frequently, the brand ensures customers stay aligned with the latest trends. At Swashaa, we value innovation, quality, and customer satisfaction as the cornerstones of our mission.

Role Description

This is a full-time, on-site position based in Surat, where the Customer Relationship Management (CRM) Specialist will play a key role in managing and enhancing customer interactions. Responsibilities include implementing and overseeing CRM systems, analyzing customer data to improve engagement, developing strategies for long-term customer retention, addressing customer inquiries, and staying aligned with evolving customer needs and feedback. Collaboration with the sales and marketing teams will also be a crucial part of this role.

Qualifications

• Strong Customer Relationship Management (CRM) and Sales skills
• Excellent Communication skills and ability to address customer needs effectively
• Proficiency in Analytical Skills to evaluate customer data and recommend strategies
• Project Management experience for organizing campaigns and customer engagement initiatives
• Problem-solving mindset with a focus on client satisfaction and retention
• Bachelor's degree in Business, Marketing, or a related field is preferred
• Knowledge of the fashion or retail industry is an advantage