Customer Relationship Management Specialist

🌿 Customer Relationship Manager – Sri Vaidya®, Vasant Kunj (Delhi)

Because healing begins the moment someone feels heard.

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About Sri Vaidya®

Sri Vaidya® is one of India’s most trusted names in authentic Ayurveda & Panchakarma.

For 20+ years, we’ve helped thousands of patients heal through compassionate care, precision therapies, and a deeply human approach to wellness.

We’re now looking for someone who understands people — someone who can be the warm, reassuring first voice a patient hears.

🧡 Role: Customer Relationship Manager (CRM)

A CRM at Sri Vaidya® is not just a front-desk role.

You become the bridge between patients and doctors, helping individuals feel safe, guided, and understood from the very first call to their in-clinic experience. It’s a target-based role.

✨ What You’ll Do

Patient Communication & Support

• Handle inbound calls with empathy, clarity, and patience
• Make follow-up and cold calls to guide interested clients towards clinic visits
• Explain therapies, appointments, and processes in simple, reassuring language
• Respond to WhatsApp queries and emails professionally

Front-Desk & Clinic Coordination

• Manage reception with warmth and confidence
• Schedule, confirm, and manage patient appointments
• Maintain smooth coordination between therapists, doctors, and clients
• Ensure every patient walking in feels welcomed and cared for

Administrative Responsibilities

• Maintain patient records
• Draft and send mails/messages as required
• Support basic daily operational tasks at the clinic

🎓 Preferred Background

• Medical background

  (Ayurveda, nursing, naturopathy, BAMS or similar) is highly preferred
• Experience working in a clinic, wellness centre, or health-care setup is an added advantage

🗣 Skills That Matter

• Excellent

  English

  communication (spoken & written)
• Warm, empathetic, people-focused personality
• Confident phone handling
• Ability to build trust through conversations
• Calm and composed, even on busy clinic days
• Basic computer & email skills

💛 Who Will Thrive in This Role

Someone who loves interacting with people, understands the value of healing, and feels fulfilled by helping others take their first step towards feeling better.

If you are someone who:

✔ enjoys meaningful conversations

✔ wants to work in a healing environment

✔ believes in empathy + professionalism

✔ and can hold space for patients with care

…you’ll feel right at home at Sri Vaidya®.