Customer Relationship Management Specialist

Job Post: Client Relations Manager (CRM)

Job Title:

Company:

Location:

About Us

The Role

Key Responsibilities

• Omnichannel Lead Management:

• Monitor and respond to incoming inquiries across all platforms daily: Meta Ads, Instagram DMs, WhatsApp Business, Email, and Website submissions.
• Ensure every inquiry receives a timely, professional response that reflects our brand’s "Authoritative Confidant" voice.

• Lead Qualification & Vetting:

• Filter and qualify leads based on Spacestyling's criteria (Budget, Timeline, Project Scope).
• Politely decline inquiries that do not fit our profile while maintaining brand goodwill.
• Identify high-potential "VIP" clients and fast-track them to the Principal Designer.

• Database Management & Reporting:

• Maintain a pristine, up-to-date database of all leads and clients.

• Generate Weekly Reports:

  Provide detailed analytics to management, including:

• Lead Source:

  (e.g., Instagram, Referral, Google).

• Lead Quality:

  (Qualified vs. Unqualified).

• Project Type:

  (Residential, Commercial, Styling vs. Design).

• Estimated Budget:

  Value of the pipeline.

• Consultation Scheduling:

• Coordinate with the design team to schedule "Design Consultations" for qualified prospects.
• Send calendar invites, pre-meeting questionnaires, and appointment reminders.

• Follow-Up & Nurturing:

• Execute a disciplined follow-up cadence for warm leads who are in the "decision phase."
• Re-engage past inquiries with updates on new services (e.g., Holiday Styling).

Requirements & Skills

• Exceptional Communication:

  Impeccable verbal and written English is non-negotiable. You must be able to converse confidently with high-net-worth individuals.

• Analytical Mindset:

  Ability to track data, spot trends (e.g., "Most leads from Instagram are requesting Styling"), and report them clearly.

• Tech Proficiency:

  Experience with CRM software (Salesforce, HubSpot, Zoho) or advanced proficiency in Google Sheets/Excel. Comfortable navigating Meta Business Suite.

• Emotional Intelligence:

  The ability to "read between the lines" of a client message to understand their actual intent and budget.

• Organization:

  A fetish for detail. You never lose a phone number, miss a follow-up, or misspell a name.

• Experience:

  2-4 years in a client-facing role, preferably in Luxury Retail, Real Estate, Hospitality, or Interior Design.

To Apply