Customer Relationship Management Specialist

Company Description

Sahir Web Solutions (SWS), established in 2014 as the IT arm of Elvek Technologies, specializes in providing customized offshoring solutions and innovative technology services. Headquartered in Chandigarh, India, SWS offers expertise in web design and development, digital marketing, mobile app development, and Internet of Things (IoT) solutions. Known for blending innovation, integrity, and commitment to client success, the company is trusted for its strategic thinking and results-driven approach. With a focus on scalability and cost-efficiency, SWS helps businesses enhance their operational capabilities effectively.

Role Description

This is a full-time, on-site role for a CRM Specialist located in Chandigarh, India. The CRM Specialist will be responsible for managing customer relationships through the implementation and maintenance of CRM systems, ensuring optimal functionality and user adoption. The individual will collect and analyze data, identify customer needs, and develop strategies to enhance customer satisfaction and retention. Additional responsibilities include troubleshooting system issues, handling CRM software updates, and collaborating with cross-functional teams to optimize customer interactions.

Qualifications

• Experience with CRM systems, administration, and data management tools
• Proficiency in data analysis, reporting, and solving CRM-related issues
• Strong interpersonal skills for customer relationship management and cross-team collaboration
• Knowledge of digital marketing, email campaigns, and customer engagement strategies
• Excellent organizational, problem-solving, and decision-making capabilities
• Relevant certifications in CRM tools or software are a plus
• Bachelor's degree in Business, Marketing, IT, or a related field