Customer Relationship Management Specialist

About Us:

Moshi Moshi is a growing, customer-focused organization committed to delivering seamless communication and service experiences. We are looking for a dynamic Customer Relationship Manager to manage client interactions, support the sales cycle, and collaborate closely with the marketing team to enhance campaign performance and customer satisfaction.

Location:

Experience:

Key Responsibilities

• Handle incoming leads from portals, social media, walk-ins & referrals.
• Conduct timely follow-ups and nurture leads through the sales funnel.
• Schedule and coordinate site visits with exceptional client handling.
• Assist with KYC, booking forms, documentation & basic loan coordination.
• Provide post-sales support: payment schedule updates & project status.
• Maintain customer data and follow-ups in CRM tools.
• Share customer insights, objections & trends with marketing.
• Update marketing teams on lead quality and campaign performance.
• Coordinate follow-ups for marketing campaigns, events & offers.
• Support content/FAQ inputs based on customer queries.
• Assist in events: launches, open houses, channel partner meets.
• Collect reviews/testimonials and pass feedback to improve branding.
• Work closely with sales, marketing & post-sales teams for smooth handovers.

Skills & Competencies

• Excellent communication & interpersonal skills
• Strong customer service orientation
• Basic understanding of real estate sales cycles
• Good organizational and follow-up discipline
• Familiarity with CRM systems is a plus
• Ability to multitask and manage client expectations
• Understanding of marketing campaigns/social media lead funnels (preferred)

Education

Bachelor’s degree in Business, Marketing, Sales, or related field (preferred)