Customer Relationship Management Specialist

As a Customer Relationship Manager, your role involves building and maintaining profitable relationships with key customers. You will be responsible for overseeing the relationships managed by your team and ensuring customer complaints are resolved quickly and efficiently. Keeping customers informed about the latest products to drive sales and expanding the customer base through upselling and cross-selling are key responsibilities. Understanding the individual needs of key customers and addressing them effectively is crucial. Your duties also include meeting with managers in the organization to plan strategically, conducting business reviews using CRM programs, and staying informed about your competition to strategize accordingly. Qualifications Required: - Minimum of 1 year of total work experience, preferably in customer service Additional Details: This is a full-time position that requires you to work in person.,