Customer Relationship Management Specialist

As a Customer Relationship Executive, your role will involve providing exceptional support to customers during the sales process, building strong relationships, and driving sales conversions. You will need to have a deep understanding of the products and services offered by the company and capitalize on sales opportunities. Key Responsibilities: - Assist customers with inquiries related to products and services, ensuring they have the necessary information for informed purchasing decisions. - Provide timely and accurate responses to sales-related inquiries to achieve a high level of customer satisfaction. - Build and maintain strong relationships with customers to foster loyalty and encourage repeat business. - Act as a point of contact for customers, addressing their needs and concerns effectively to enhance their overall experience. - Identify potential sales opportunities, convert inquiries into sales, and contribute to the overall sales targets. - Track and follow up on leads to maximize conversion rates, focusing on upselling and cross-selling where appropriate. - Maintain a comprehensive understanding of the Marble products and services to assist customers effectively and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - Gather and analyze customer feedback to provide insights that can improve sales strategies and product offerings. - Collaborate with the sales and marketing teams to enhance customer experience and address areas for improvement. Qualifications: - Bachelors degree in Business, Marketing, or a related field preferred. - Proven experience in customer support or sales, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Proficiency in CRM software and Microsoft Office Suite. In this role, your performance will be measured based on key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Regular performance reviews will ensure alignment with the company's sales objectives and customer service standards. What We Offer: - Competitive salary and performance-based incentives. - Opportunities for professional development and career advancement. - A dynamic and supportive work environment. - Medical Benefits and Statutory Compliance.,