Role Overview You ensure that Innovspace’s physical infrastructure and service teams deliver a consistently reliable, safe, and efficient environment. You manage all technical operations, vendor relationships, safety compliance, and small-capex projects—while seamlessly integrating with the Front Desk & Admin Officer for on-the-ground escalations and handoffs. Key Responsibilities 1. Technical Operations & Maintenance Manage preventive-maintenance schedules for HVAC, electrical, plumbing, generators, elevators, and network systems Respond to reactive facility tickets escalated by the Front Desk & Admin Officer within 2 hours and track resolution against a ≥ 95 % SLA Supervise cleaning, security, procurement assistants, and office support staff 2. Vendor & Budget Management Manage all vendor relationships for facility services, including cleaning, security, landscaping, IT support, procurement assistants, and office support staff Source , negotiate , and oversee service contracts; ensure SLAs for quality and cost-efficiency Monitor vendor performance quarterly; enforce SLAs or recommend vendor changes Control facility-related budgets (maintenance, utilities, projects) and report cost variances (< 5 %) to GM and Vertical Lead. 3. Asset & Project Coordination. Asset & Project Coordination Maintain FF&E inventory and plan for lifecycle replacements Lead small-capex projects (fit-outs, expansions, tech upgrades) from scope through handover Draft BOQs, timelines, and budgets; coordinate contractors and internal teams. 4. Safety, Security & Compliance Conduct regular safety audits, fire drills, first-aid kit inspections, and emergency evacuations Oversee CCTV, access-control, and alarm systems; audit security protocols monthly Ensure compliance with local building codes, insurance requirements, and health-safety regulations. 5. Admin Handoffs & Collaboration Receive daily escalations from Client Relations Executive for unresolved maintenance issues, major breakdowns, and tenant move-ins/move-outs Provide weekly brief to Client Relations Executive on scheduled maintenance, planned outages, and project timelines to inform the daily operations chart Maintain the Daily Facility Chart with live updates on maintenance status, resource allocations, and scheduled tasks; coordinate all chart entries with the Admin Officer to ensure unified reporting. 6. Reporting & Continuous Improvement Deliver a weekly “Facility Health” report to GM and Vertical Lead, covering maintenance compliance, ticket metrics, safety audit results, and project status Analyze downtime incidents and cost drivers; recommend process or vendor improvements Qualifications & Experience Education: Bachelor’s degree in Engineering, Facilities Management, or related field Experience: 2 + years in facilities or building services management, preferably in coworking/hospitality settings Financial Acumen: BOQ preparation, budget control, vendor negotiation Compliance Knowledge: Familiarity with building codes, safety regulations, and statutory inspections Core Competencies: Operational Excellence: Proactive planning and rigorous SLA enforcement Vendor Leadership: Effective negotiation and performance management Collaborative Coordination: Seamless handoffs with Client Relations and other stakeholders Analytical Thinking: Data-driven improvements and cost management Integrity & Compliance: Uncompromising safety and legal adherence
Company Description Innovspace specializes in business acceleration, coworking space, and process optimization, aiding the development of innovative brands. With extensive expertise and strategic partnerships, Innovspace empowers entrepreneurs and businesses to lead and thrive in competitive markets. Our vision is to identify and support highly creative entrepreneurs, facilitating team creation and the development of unique brands globally. We prioritize creating distinctive brands and delivering exceptional care to our clients. Role Description This is a full-time, on-site role for a Customer Relations Officer located in Coimbatore. The Customer Relations Officer will be responsible for managing customer satisfaction and client relations. This includes providing customer support, addressing client inquiries and concerns, and ensuring a high level of customer satisfaction. The role also involves analyzing customer feedback and data to improve service quality and customer experience. Qualifications Strong Interpersonal Skills and Client Relations experience Expertise in Customer Satisfaction and Customer Support Analytical Skills to evaluate customer feedback and service performance Excellent communication and problem-solving abilities Ability to work independently and as part of a team Experience in a client-facing or customer service role is beneficial Bachelor's degree in Business Administration, Marketing, or related field preferred
As a Customer Relations Officer at Innovspace, located in Coimbatore, your role will involve managing customer satisfaction and client relations. You will be responsible for providing customer support, addressing client inquiries and concerns, and ensuring a high level of customer satisfaction. Additionally, you will analyze customer feedback and data to enhance service quality and customer experience. Key Responsibilities: - Manage customer satisfaction and client relations - Provide customer support and address client inquiries and concerns - Analyze customer feedback and data to improve service quality - Ensure a high level of customer satisfaction - Collaborate with team members to enhance customer experience Qualifications: - Strong interpersonal skills and client relations experience - Expertise in customer satisfaction and customer support - Analytical skills to evaluate customer feedback and service performance - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Experience in a client-facing or customer service role is beneficial - Bachelor's degree in Business Administration, Marketing, or related field preferred As a company, Innovspace specializes in business acceleration, coworking space, and process optimization. With a focus on empowering entrepreneurs and businesses to lead and thrive in competitive markets, our vision is to identify and support highly creative entrepreneurs globally. We prioritize creating distinctive brands and delivering exceptional care to our clients.,