Customer Relationship Executive

As a customer service representative at Bonvive India Limited, you will play a crucial role in ensuring customer engagement, service orientation, and quality delivery. Your responsibilities will include managing inbound and outbound voice processes, handling customer service inquiries, and monitoring workloads to ensure efficient resolution of customer issues. It will be essential for you to identify and assess customer needs in order to achieve satisfaction, demonstrating strong phone etiquette and active listening skills throughout the process. You will be expected to have hands-on experience with service desk ticketing systems, be familiar with web portals and mobile applications, and maintain a positive, empathetic, and professional attitude towards customers at all times. Additionally, you will need to acknowledge and resolve customer complaints, keep users informed of progress, and log all relevant service request details while allocating categorization and prioritization codes accordingly. Furthermore, you will be responsible for keeping records of customer interactions, transactions, comments, and complaints, as well as conducting customer satisfaction call-backs and surveys to ensure continuous improvement in service quality. Your role will also involve understanding customer needs and developing plans to address them effectively. The ideal candidate for this position will be a graduate from any stream, with a preference for candidates with prior experience in voice processes and customer service. Female candidates are particularly encouraged to apply. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced environment, we welcome you to join our dynamic team at Bonvive India Limited.,