Customer Relationship Executive

Job Title: Customer Relations Executive

Location: Calicut, Kerala
Company: ZACKLE
Employment Type: Full-time, Permanent
Salary: ₹10,000 – ₹12,000 per month
Preferred Candidate: Female
Experience Level: Fresher / Experienced

About ZACKLE

ZACKLE is a dynamic and customer-focused organization committed to delivering exceptional service and building long-term customer relationships. We value professionalism, innovation, and a customer-first approach in everything we do.

Job Overview

We are looking for a proactive and customer-oriented Customer Relations Executive to serve as a key point of contact between the company and its customers. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to ensure high levels of customer satisfaction.

Key Responsibilities

• Customer Communication:
• Interact with customers through phone calls, emails, and live chat to address inquiries promptly and accurately.
• Issue Resolution:Handle customer complaints and concerns professionally and empathetically, coordinating with internal teams to ensure timely resolution.
• Relationship Management:Build and maintain strong customer relationships.Proactively follow up with customers to ensure satisfaction and collect feedback.Maintain accurate customer records and use MS Excel and software tools effectively to track interactions and outcomes.Qualifications & Skills
• Data & Reporting: Maintain accurate customer records and use MS Excel and software tools effectively to track interactions and outcomes.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Prior experience in customer service or a related role (preferred)
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Proficiency in MS Excel and relevant software applications

Benefits

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick leave

Work Schedule

• Day shift
• In-person role

Additional Compensation

• Yearly bonus

Work Location Requirement

• Must be able to reliably commute to Calicut, Kerala, or be willing to relocate before joining.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: In person