637 Customer Queries Jobs - Page 17

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employee lifecycle processes and timely invoicing 3) Understanding and resolving customer complaints efficiently 4) Updating and managing customer complaints tracker 5) Monitoring customer feedback and identifying areas for improvement 6) Tracking contract renewals for special projects (Pan India) 7) Managing CRM-related documentation and database 8) Training team members on CRM best practices 9) Identifying and implementing process improvements 10) Self-development through skill enhancement

Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts( Day Shift) Perks: Day Shift 5 Days working

We are hiring a proactive sales professional who can handle both field sales and customer development in our Bengaluru branch. Youll act as our first point of contact in South India and work closely with the CEO and HO team. Key Responsibilities Book and track sales orders from India MART, field sales, and email inquiries Coordinate with Purchase, Stores, Logistics, and Accounts for timely order dispatch and billing Handle 45 daily walk-in customer inquiries and assist them professionally Keep customers updated on order status and resolve delivery-related issues Support Accounts Receivable team with payment follow-ups (secondary role) Occasionally visit customers for post-sales troubleshooting when required Maintain accurate records of order fulfillment and report status to management Communicate with internal teams and customers via WhatsApp, phone, and email Candidate Requirement: 36 years of experience in sales coordination, customer service, or order execution (B2B preferred) Strong communication skills in English and Marathi/Hindi Excellent coordination, follow-up, and time-management skills Familiarity with basic Excel and any invoicing/ERP software (Zoho Books is a bonus) Well-organized, with a customer-first approach Must be comfortable speaking to industrial clients and vendors Work Details Office Hours: 9:00 AM 6:00 PM Workdays: Monday to Saturday Job Location: Narhe Gaon, Pune Occasional travel (minimal; as required) Perks & Benefits Annual performance reviews and increments Exposure to all company functions Growth opportunity in a fast-growing industrial brand

HI JOBSEEKERS !!! GREETING FROM RECOUP INFO!! We are looking for talented Customer Support Executive for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive (Voice process) Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 15k to 29k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @8090909717- Akanksha Keshari. NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090909717- Akanksha Keshari. Regards, Akanksha Keshari Senior HR Specialist Recoup Info. 8090909717 #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

We are hiring for Executive - Customer Service!!! Criteria: Undergraduate/Graduate with minimum 6 months of international voice experience. Shifts: UK rotational with 2 rotational offs Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Job Location: Vikhroli, Mumbai Mode: Work from Office Contact person - HR Veronica - (Veronica.Monteiro@capita.com - 9036820938)

Job Responsibilities 1)Good Knowledge in MS Office (MS Excel, MS Word) 2)Verbal communication skills with fluency in Hindi as well as English. 3)Handling face to face customers. 4)Understanding the query of customers and providing solutions accordingly 5)Team Player / Ability to work under pressure / Over manage the Work volume. Interested candidates can share your resume on neelam.singh@aubank.in Eligibility Criteria: 6 Months -2 years of experience in Banking and Finance Industry. Qualification: Any Graduate Vertical: Customer Experience

Key Responsibilities : Outbound Calls Make outbound calls to potential customers from provided leads. Product Knowledge Learn and understand the products/services offered by the company to effectively communicate benefits and features to potential customers. Sales Pitch Deliver scripted sales pitch to the customer and adjust as needed to address customer needs and concerns. Customer Queries Answer questions about products/services, pricing, and terms, providing excellent customer service. Sales Targets Meet and exceed daily, weekly, and monthly sales targets and performance metrics. Data Entry Accurately input and update customer information in the CRM system. Follow-ups Conduct follow-up calls to potential customers who have shown interest or require more information. Feedback Collect and report customer feedback to help improve products/services and sales processes. Team Collaboration Work closely with the sales team and other departments to ensure customer satisfaction and resolve any issues. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Summary : As a Telesales Fresher, you will be responsible for reaching out to potential customers over the phone to promote and sell our [products/services]. You will play a crucial role in driving our sales efforts and expanding our customer base. This is an excellent opportunity for individuals looking to start their career in sales and develop their skills in a dynamic and supportive environment. Key Responsibilities : - Make outbound calls to potential customers from provided leads lists. - Introduce and explain [products/services] to prospects and provide relevant information. - Understand customer needs and offer solutions and support. - Answer customer queries and address any concerns they may have. - Achieve daily and monthly sales targets. - Maintain accurate records of calls and customer information in the CRM system. - Follow up with potential customers to close sales. - Provide excellent customer service and ensure customer satisfaction. - Stay up-to-date with product knowledge and industry trends. Qualifications : - High school diploma or equivalent; a bachelor's degree is a plus. - Excellent communication skills, both verbal and written. - Strong interpersonal skills and the ability to build rapport with customers. - Positive attitude, self-motivated, and goal-oriented. - Basic computer skills and familiarity with CRM software is a plus. - Ability to handle rejection and remain persistent. - Good organizational skills and attention to detail. What We Offer : - Comprehensive training and mentorship. - Competitive salary and commission structure. - Opportunities for career growth and advancement. - Supportive and friendly work environment. - [Include any additional benefits your company offers, such as health insurance, bonuses, etc.] This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Summary The Telemarketing Senior Executive is responsible for leading telemarketing efforts, managing customer calls, generating leads, and supporting the sales team to achieve business goals. This role involves making outbound calls, following up on leads, and ensuring excellent customer service. Key Responsibilities : Lead Generation and Follow-Up : - Make outbound calls to potential customers to promote products or services. - Follow up on leads from marketing campaigns to turn them into sales opportunities. - Maintain a list of qualified leads and share it with the sales team. Customer Communication : - Explain product or service details to customers clearly. - Address customer questions and concerns professionally. -Build and maintain good relationships with customers over the phone. Team Support and Guidance : - Assist junior telemarketers with their calls and targets. - Share best practices and provide guidance to the team to improve performance. Reporting and Tracking : - Record call details, feedback, and outcomes in CRM software. - Prepare and submit reports on daily, weekly, and monthly telemarketing activities. Market Insights : - Gather customer feedback and share it with the marketing and sales teams. - Stay updated on company products and industry trends to handle customer queries effectively.

Role & responsibilities What you will do: The Customer Care Representative will be responsible for: Providing customer support to international customers over calls/chat/email Resolving customer issues Adhere to basic customer onboarding process Handling customers claims Running customized reports Cross-functional collaboration with internal customers as and when needed Preferred candidate profile Have exceptionally effective communication skills (both verbal & written) Empathetic, patient & has a solution-oriented thinking skills. Adaptable, agile & have accuracy in customer data handling. Education criteria: Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience Flexible working in rotational shifts Willing to work for Delhi/Gurgaon location. Assess for resilience, tone of voice and problem-solving attitude. Candidates in or around Gurgaon (preferred) What you can expect Attractive compensation packages Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects. Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be. Health & wellness, employee aid, and rewards and recognition programs, special employee discounts on shipping, travel, and more

Role & responsibilities This is a critical profile where candidate would be responsible for managing & resolving the complaints E2E for UK customers They would be dealing with both Standard & high priority complaints, also required to perform multiple tasks on call/email to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. To provide Root cause analysis, investigate all customer complaints received via any channel, identify appropriate service solutions and liaise closely with internal teams to resolve customer issues. Take E2E ownership and follow up on issues to achieve first call resolution at all times and SLA targets identify and communicate areas for improved efficiencies for Frontline teams via Feedback loop or available compliance model Understand Vodafone vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people. Preferred candidate profile Must be Graduate Must be willing to work on Hybrid Model at Pune Perks and benefits 2 to 7 years experience in customer service, L2 complaints handling & Retentions Responds constructively to change Able to effectively handle objections Able to adhere to Vodafone processes and contributes to process improvements Use knowledge of products, technology, processes and systems to solve problems that impact our customers. Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues.

- Managing both chat and voice interactions - Handle customer inquiries and issues through chat (70%) and voice (30%). - Proactively manage chat flows to resolve customer concerns. - Manage customer interactions under pressure

Job Description: Tech Mahindra is looking for dedicated and customer-focused individuals to join our team as Customer Service Associates for the Leading E-Commerce Process in Noida. As a Customer Service Associate , you will be a crucial link between the customers and the e-commerce platform, ensuring their queries and concerns are addressed promptly and professionally. Key Responsibilities: Manage customer inquiries and interactions through chats, delivering an exceptional customer experience. Assist customers with product information, order placement, order tracking, returns, and any other inquiries they may have related to products. Address customer concerns, complaints, and issues effectively, striving to resolve them to the customer's satisfaction. Stay well-informed about the products available on the e-commerce platform, keeping up with product updates, promotions, and discounts. Collaborate with the team to provide solutions for complex customer issues and escalate matters when necessary. Maintain accurate and detailed records of customer interactions in the company's CRM system. Adhere to company policies and guidelines to ensure consistency and quality in customer service. Qualifications and Skills : Graduates and Under-Graduates from any discipline are welcome to apply. Versant V-5 Required. Good communication skills in English (both written and verbal). Good problem-solving and interpersonal skills. Willingness to work in a customer-centric and fast-paced environment. Basic computer and internet proficiency. Benefits: Competitive annual CTC of up to 2.70 LPA. 5 Days Working with rotational off. One-side Cab Facility in Odd Hrs. Comprehensive training and ongoing support. Growth opportunities within a leading tech organization. Employee-friendly work environment. Health and wellness benefits. Tech Mahindra is an equal opportunity employer and values diversity in its workforce. We encourage applicants from various backgrounds to apply.

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mangesh :- 7798214006 Perks and benefits High Incentives and growth opportunities.

Respond promptly to customer inquiries via phone, email, chat, or in-person. Handle and resolve customer complaints in a professional and empathetic manner. Maintain detailed records of customer interactions, transactions, comments, and complaints. Required Candidate profile Identify customer needs and provide appropriate solutions or direct them to the relevant department. Ensure customer satisfaction and provide professional support throughout the customer journey.

Job Summary: We are seeking dynamic and customer-focused professionals for an international tech sales and service process. This role involves outbound calling and chat support to assist and sell to international customers, ensuring top-tier service delivery. CTC + IJP (Internal Job Posting) (It is work from office only) Travel Tickets + 14 Days guest house + Relocation Bonus(Applicable for candidates relocating to Jaipur) Candidate has to relocate to Jaipur within a week after selection. Note: Please don't apply if you are not comfortable to relocate Key Responsibilities: Handle outbound calls and chat interactions with international customers Provide technical support and recommend appropriate tech products and services Achieve sales targets while maintaining high customer satisfaction Adapt to rotational shifts and weekly rotational offs Requirements: Graduation is mandatory Minimum 1 year of international BPO and tech sales/service experience Excellent verbal and written communication skills Comfortable with a fast-paced, target-driven environment Perks: 5-day work week Deductions PF, Gratuity and Mediclaim from fixed CTC . Benefits:- Guest House Stay for 14 days for outstation candidates. Candidate can apply for an IJP (Promotion) after 9 months. Salary increments every year basis performance Relocation Bonus

# Designation - Ins Sales Executive # Qualification - Graduate/undergraduate # location - Gurugram # Salary - Best in the industry ABOUT PROCESS:- Acko General Insurance: - Its an on portal where we can purchase a different type of insurances. It is funded by Amazon Basically they have tie up with multiple brands like tata, mahindra, maruti, honda, kia, toyata, suzuki, etc. Acko was founded by Mr.Varun Dua in 2016. Acko also sponsored in shark tank ,IPL Acko general insurance deals in three insurances 1 Health Insurance 2 Motor Insurance 3 Travel Insurance Selection Procedure:- # First HR Round # Second Client Round ROLES AND RESPONSIBILITY # Conversion of hot leads into sales # Handling customer queries # Outbound calls handling.

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS through timely resolutions * Collaborate with teams on product improvements * Provide exceptional support within SLA's Performance bonus Referral bonus

We Are Hiring For Leading IT MNC in Bangalore For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles. Roles and Responsibilities Min 1 Year International Customer Support Experience Mandatory Provide customer service support to clients through various channels such as email, chat, and non-voice processes. Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with 24x7shifts Participate in blended process operations where both voice and non-voice tasks are handled. Possess good communication skills with ability to work under pressure. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Bangalore ) Type : Job Code # 318

Hiring – International Voice Process US Shift | 5 Days Working | 2 Days Off Package: 5.75 LPA In-Hand: 44,000 – 46,000 Min 1 year international voice experience Excellent communication skills Graduation mandatory Contact HRMayur – 7357769199

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

Designation: Senior Process Executive Domain: International Customer Support (Voice) Experience: Minimum 1 year in international voice process Qualification: Graduate (Mandatory) CTC: Up to 5.75 LPA Fixed Location: Pune Shifts: 24/7 US Rotational

Job Description: We are hiring a full-time Customer Support Executive for our Udupi office. The ideal candidate will handle customer queries through phone, WhatsApp, and email, and ensure excellent support and service. Key Responsibilities: Assist customers with product inquiries, orders, and issues Communicate clearly and professionally in English and Hindi Maintain accurate records of customer interactions Coordinate with internal teams to resolve concerns efficiently Requirements: Proficiency in English and Hindi (mandatory) Malayalam speaking is a plus Basic computer knowledge (Excel, Email, CRM tools) Good communication and problem-solving skills Prior customer support experience preferred Working Hours: 9:00 AM to 6:00 PM Salary: 10,000 - 17,000 per month (based on experience) Languages Required: English & Hindi (Must), Malayalam (Added Advantage)

We are looking for customer-focused individuals to join our dynamic team for delivering exceptional service to Customer via phone & WhatsApp chat & Engage with customers to resolve queries and assist with onboarding. Shift Timings-12:00 PM – 8:00 PM Required Candidate profile • Any graduate can apply. • Excellent communication skills • Manage calls proactively and professionally. • Build positive relationships with customers • Handle and resolve customer complaints