1853 Customer Queries Jobs - Page 17

As a Collection Officer working in collections, your main responsibility will involve informing customers about overdue bills. You will also be expected to provide excellent customer service by handling customer queries, resolving customer issues, and ensuring a positive customer experience. Additionally, part of your role will include customer acquisition by acquiring and maintaining new customers. This is a full-time position with a day shift schedule, and the work location will be in person.,

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

Hi Jobseekers, We are looking for a motivated and empathetic Customer Support Executive to join our team. Job Title: Customer Support Executive Location: Gurgaon Salary: Up to 3.5 LPA Requirements: UG/Grad + Fresher/Experience all can apply Salary - 20k CTC - 30K CTC (Depending upon the experience) + Performance Based Incentives Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner Troubleshoot basic issues related to products or services Maintain a positive, empathetic, and professional attitude toward customers at all times Document customer interactions and escalate complex issues to the appropriate department Follow up with customers to ensure resolution and satisfaction Work closely with internal teams to improve customer experience How to apply - Interested can connect over call at: 9214602997 (ANUJ), 9369022693 (NIYATI), 9140789127 (ALIYA), 9151666408 (ANWESHA) Regards, ANUJ GAUTAM HR Executive ShiningstarsITPL

Hiring For Domestic Chat Location: Mohali Salary: 14-15k Qualification: 12th & Above Fresher & Experienced both can apply 6 Days working with Rotational Shift Need immediate joiner only Required Candidate profile Can share your resume @7696111291

Seeking a skilled individual to manage both inbound and outbound queries efficiently. The ideal candidate should excel in drafting professional emails, organizing and conducting client visits, and tracking activities within our system. Required Candidate profile Excellent communication skills, both verbal and written. 7-8 yrs Experience in Logistics company Should know English, Hindi & Marathi. Team Handling role.

HIRING FOR INTERNATIONAL CUSTOMER SERVICE Fresher can apply UG+6 months exp(customer service) Package -Upto 3LPA Excellent communication skills Ping on 8448388768 (Sakshi) sakshitiwari.img@gmail.com

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence Maintain shift discipline and punctuality. Daily Productivity Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopenings. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. Interested Candidates can share their resumes on 9599754185

Responsibilities: * Manage accounts receivable process from invoicing to payment follow-up * Maintain accurate customer data and resolve queries promptly * Book invoices, process payments, and perform GST/TDS calculations Annual bonus Provident fund Health insurance

CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of all the clients. Give or support the participants/clients about company products or services. Acting as a point of contact for complaints and escalating issues to the concern. Understand client queries and solve them in any manner. Key skills for Client Relationship Management : Polite disposition. Ability of rigorous followup. The ability to communicate confidently both through speaking and writing with colleagues and clients. Ability to understand the circumstances and act accordingly. Proactive. Thorough knowledge of products/services. Always available on calls. P:S - CRM should stay at a minimum distance of 30-45 mins from the office. Most important rule for MD - You have to sit with the CRM twice or thrice in a week to understand the clients queries. Support them to retain your clients.Role & responsibilities

Role & responsibilities Efficient Handling of Calls. Serves customers by providing relevant information. Resolving internal service problems and escalating, if needed. Providing proactive customer outreach. Collecting and analyzing customer feedback. Responding to customer reviews. Developing and documenting knowledge into helpful content. Assisting other officers for solving queries in case of excess queries. Adhering to organizational process & policies. Providing feedback on enhancement of systems and overall organization on time to time basis. Skills Required - Good communication - Grasping power - Listening Skill - Product Knowledge - Computer Operating - Coordination Perks and benefits Performance-based Incentive

Customer Support Specialist Location: Bangalore 5 Days Working, 2 Days Off Package: Up to 5.75 LPA Rotational Shifts (International Voice) Graduation Mandatory Min 1 Year International Customer Support Exp HRMayur - 7357769199

We are looking out for a Customer Support Team Leader to play a vital role in driving customer satisfaction, guiding support operations, and aligning team performance with organizational goals. This position ensures efficient handling of customer inquiries, fosters team growth, and bridges communication across departments. Youll monitor performance, resolve escalations, and drive improvements to exceed both customer expectations and business goals. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in any field. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this role, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com or call on 7303801950

As an integral part of our team at Etchon, you will be responsible for handling customer queries, resolving issues, and providing exceptional customer service. Your role will also involve identifying and capitalizing on new sales opportunities to drive business growth. Collaboration with team members and various departments will be key to ensuring seamless operations and effective communication within the organization. Etchon is a forward-thinking company specializing in industrial automation, embedded systems, and electronics design. Our focus on innovation and precision allows us to deliver customized solutions for the manufacturing and engineering sectors. At Etchon, our expert team is dedicated to transforming ideas into smart, real-world applications that prioritize quality and reliability. We are committed to empowering industries through cutting-edge technology and a customer-centric approach to service. Join us in our mission to drive innovation and excellence in the field of industrial automation.,

Greetings !! Apply in Indias Leading Bank !! Role & responsibilities : The Premier desk caters to the Persona A (HNI) clients of the bank and is a one-stop shop for customer queries across all products (Liabilities, Asset, Credit cards, NRI banking). This team serves customers on 3 service platforms i.e. video banking, chats and voice calls. They handle queries pertaining to Liabilities, Assets, CCs and NRI Banking, see to it that potential escalations are diffused and an excellent customer experience is delivered on every customer interaction. Preferred candidate profile Excellent spoken and written communication skills Experience in handling HNI customers Escalation management skills Willingness to working in shifts and Sundays and BHs on a rotational basis Customer centricity and Sales orientation Qualification : Graduate + 6minimum experience Age Limit 29 To apply Call HR Chaitali 90820 34285 HR Shruti 83560 66683 Share Resume at- hr@careervalues.in Regards Careervalues

Dear Candidate, We are hiring for Customer Service Representative - Kannada, Tamil - Voice Process. Note: This role is open for those candidates who can speak Tamil / Kannada Location:- Paisabazaar, Plot no. 129, sector 44, Gurugram. Interested candidates share their Resume at jaishree@paisabazaar.com or WhatsApp your resume to "9319884479" for instant reply OR Directly come for F2F interview mention " HR JAISHREE" on the top of your resume. NOTE- Immediate Joiner will be preferred. (Freshers Can Apply!!) INTERVIEW LOCATION :- Gurugram-: Paisa bazaar Plot no 129 sector 44 Gurugram Interview Time & Day :- Mon - Sat (10am - 3pm) Experience- 0-5 years Job description: 1) Role entails working only in Day shift 2) Reaching productivity that meets job standards, while working with speed and accuracy 3) Flexible, able to shift priorities to accommodate changing demands. Candidate Profile: 1) Flexible to work in 6 days, roster off environment 2) Should be able to converse in Tamil, Kannda, English and Hindi efficiently 3) Good selling and negotiations skills 4) Under Graduate/ Graduate/ Post Graduate 5) Minimum 0 to 1 year experience in working in the areas of Customer service. Perks and Benefits Fixed Salary + Huge Incentives Contact Person - 9319884479 - HR JAISHREE Email ID - jaishree@paisabazaar.com ALL THE BEST !!

Engage with customers professionally to understand their financial situations and build rapport to resolve issues. Negotiate payment plans and deadlines with customers to facilitate repayment . Location - Chennai, Thousand lights Required Candidate profile Qualification - Degree ( Arts Group Only ) ( 2021, 2022, 2023, 2024, 2025) Only Interested Candidates Should Apply. Mode Of Work - Work From Office Male and Female preferred Perks and benefits Incentive upto 10k

Responsibilities: * Manage customer queries via phone & email * Prepare reports on sales performance * Build strong relationships with clients * Handle after-sales support requests * Coordinate sales activities with team members

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Medical Info & Product Support(PQCM).

To schedule your interview for Bangalore based MNC, call now: Ritika:- 9118020369//Suhail:- 9651848158 In case you are not able to connect WhatsApp your resume @9118020369//hrritika12i@gmail.com Direct interview with the company's HR No placement charge Required profile:- *Grad/UG *Fresher *Sales acumen- Upselling *Non-voice process *24x7 shifts/ Cabs in odd hours *Immediate joiners *Salary:- 327000 (21000 in-hand) *Incentives 2500/based on performance *Excellent communication in English required Other benefits:- PF//ESIC//TA//PLI//Appraisals//Medical insurance//Cabs

Provide first contact resolution to the customers visiting at the Customer Service Centre. Log all customer interactions in SAP with correct tagging and ensuring that they are routed to the concerned department within the organization. Maintain follow up of pending customer issues and escalate pending customer concerns. Coordination with teams who handles various other modes of Customers contact such as Call Center, E-mail desk etc. for timely resolution of customer issue and to provide feedback. Highlights recurring issues/concerns faced by customers for process improvement. Facilitate billing and collection efforts of the location Manage the foot fall efficiently to maintain wait time within limit finalized by management. Ensure Branding of the Customer Service Center premises. Maintain documents and MIS of customers. Generate and maintain MIS regarding customer interactions.

Urgent requirement For International Voice Process...! Contact HR Bhavani (6300144370) Email ID - rayasam.bhavani@marketstar.com CTC - 0-1yr(3LPA) & 1yr+- Upto 5LPA Role: Account Strategist Experience: 1 to 6 years Facilities: Cab provided, Night Shift Allowance, Incentives Working days: 5 days working from office Skills: Excellent Verbal communication in English and convincing skills. Job Description: -Listen to the call effectively and comprehend the implicit & explicit ask of the customer. -Able to convince, provide short & long term solutions aligned to the customer's business goals. -Build rapport with the customer and maintain rational/neutral communication. -Handle objections and continue the conversation to a productive outcome. -Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. -Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. -Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes for book segmentation and engagement. -Develop and maintain subject matter expertise on client's marketing solution offerings. -Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. -Provide updates to the management team on your pipeline and sales forecast objectives and key results. -Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. -International Voice LOB Experience including using of Dialers for OB Calls. -Exceptional written & verbal communication skills. Qualifications: -1-5 years of overall relevant experience (Sales process experience or International Voice Process). -Graduate in any field. -Sales knowledge on social media platform. -Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). -Candidates should be flexible with rostered day offs and working in shifts. -Salesforce software working knowledge is good to have. Regards, Bhavani Rayasam 6300144370 Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately.

Key Responsibilities. Make outbound calls to potential or existing customers to promote products or services.. Answer inbound calls to address customer queries or provide information.. About Company:We are a dynamic and innovative Ayurvedic organization aiming to promote holistic health and wellness through our range of high-quality Ayurveda products. Join our passionate team and be a part of our journey to revolutionize the wellness industry..

Yes bank Customer Service Day rotational shifts Rotational week off Graduation mandate Excellent comms Pick up & drop from thane station Freshers can apply Salary Upto 25,000 CTC Plus incentives. Required Candidate profile Qualification:- Any Graduate How To Apply..? To schedule your interview Call, Whatsapp /mail HR Anand - 9607488168 Perks and benefits Good Salary with unlimited Incentives

Job Opening for Freshers Mohali Location: Sector 66, Phase 9, Mohali Interested Candidates can WhatsApp their resume on : 9988265439 ( HR DIKSHA ) TO APPLY : KINDLY SHARED RESUME ON WHATSPP ONLY FOR FAST REVERT Qualification: BCA / BTECH / BSC / BE Polytechnic Diploma (after 12th) Job Details: Job Role: Inform customers about products & services Handle inbound & outbound calls Open to both freshers and experienced candidates Working Days: 6 days a week Interview Timings: 11:00 AM 2:00 PM Shift Timing: Day shift (for both girls and boys) Salary & Benefits: Salary Range: 15,000 26,000 CTC + PF Benefits: Health insurance Provident fund Application Instructions: To Apply: WhatsApp your resume to HR Diksha at 9988265439 (Resume must be sent via WhatsApp only for a quick response)

HIRING FOR INTERNATIONAL CUSTOMER SERVICE Fresher can apply UG+6 months exp(customer service) Package -Upto 3LPA Excellent communication skills 24*7 shift cab&shuttle Ping on 8448388768 (Sakshi) sakshitiwari.img@gmail.com