1853 Customer Queries Jobs - Page 18

Role & responsibilities : Act as a single point of contact for customer relationship management. Address and resolve customer queries related to Project, payment, documentation, possession, and customization. Maintain a positive and professional relationship with clients throughout the project lifecycle. Handle incoming inquiries via calls, emails, and online platforms. Qualify leads based on interest, budget, and buying timeline. Maintain database & MIS with updated and accurate client information. Initiate first-level communication with potential clients. Explain project details, location advantages, price, amenities etc. Schedule and confirm site visits with clients. Conduct timely follow-ups and guide them through the sales funnel. Address queries and concerns of clients. Preferred candidate profile Candidate must be presentable and must have excellent communication skills. Male/ Female both can apply. Preferred only Real Estate Industry with the experience of residential/ commercial project. Good knowledge of CRM procedures of real estate. Very Good business communication skills in English ,Hindi & Odia. Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude. Working knowledge of MS Office , advance Excel.

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction. Mandatory Key Skills after sales service,customer queries,sales queries,Sales support,Customer Support,Customer service.

Profile- Customer service Exp- min 2yrs Package -Upto 30-33k Qualification- Graduates only Day shifts Anushika 9211073262

Role Summary We are looking for a detail-oriented Sr. Executive - Customer Success to manage end-to-end operational processes including order booking, vendor & customer registration, purchase-sales order management, logistics coordination, and invoicing support. The role will require cross-team collaboration with Sales, Logistics, and Finance to ensure smooth business operations. Key Responsibilities 1. Order & Data Management Handle order booking and data digitization in company systems/sheets. Execute order punching (PO-SO creation, sharing PO copies with generators). Maintain accurate records and share PO-SO data with finance for invoicing. Ensure timely RSN (Receipt Serial Number) creation 2. Vendor & Customer Management Manage new vendor registration and customer registration process. Coordinate with stakeholders for required documentation and approvals. 3. Logistics Coordination Ensure timely vehicle placement & update logistics team with placement data. Follow up with logistics for vehicle movement and loading status. Coordinate with customers for vehicle unloading. Track vehicle placement, loading, and delivery status in real time. 4. Payment & Invoicing Process generator payments and share confirmation with generators. Collaborate with finance for timely invoicing and payment reconciliation. 5. Documentation & Quality Support Coordinate with sales team for quality issues raised by customers. Upload images, POD (Proof of Delivery), and other supporting documents. Manage CN/DN (Credit Note / Debit Note) process including approvals, portal uploads, and communication with stakeholders. Key Skills & Competencies Strong knowledge of operations, logistics, and supply chain processes. Hands-on experience in order booking, PO-SO management, vendor/customer onboarding. Good command over MS Excel, ERP/CRM systems, and data digitization tools. Excellent coordination, follow-up, and communication skills. Ability to handle multiple stakeholders (Sales, Finance, Logistics, Customers, Vendors) effectively. Attention to detail and problem-solving mindset. Qualifications & Experience Graduate/Post Graduate in Business Administration, Operations, Supply Chain, or related field. 2-5 years of relevant experience in operations, supply chain, or order management (preferably in metals, manufacturing, or recycling industry). Proven track record of managing end-to-end operational processes.

Cashier - Gopalan mall and cinemas Greet customers with a friendly and professional attitude. Handle cash, credit, UPI, and other transactions accurately. Operate POS systems to process orders and payments. Issue receipts, refunds, or change as necessary. Maintain a clean and organized checkout counter. Assist with packing food orders and ensuring accuracy. Balance cash drawer at the beginning and end of each shift. Answer customer queries and provide information about menu items, offers, or promotions. Work closely with the kitchen and service team to ensure smooth operations. Follow all company policies related to cash handling, hygiene, and customer service. Store keeping,customer needs, good understanding Education- SSLC/12th Pass or any

Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Required Candidate profile Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Perks and benefits Flexible Hours. Retirement Plans.

Yes bank Customer Service Day rotational shifts Rotational week off Graduation mandate Excellent comms Pick up & drop from thane station Freshers can apply Salary Upto 25,000 CTC Plus incentives. Required Candidate profile Qualification:- Any Graduate How To Apply..? To schedule your interview Call, Whatsapp /mail HR Pratiksha:-8698488197 Mail id:- pratiksha.shirtode@credicus.co

Requirements: 1+ year of telesales experience (insurance preferred) Excellent interpersonal and communication abilities Confident in handling objections and closing sales Self-driven and target-oriented Basic computer proficiency;

Call Center Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Theyll be in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts” when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Skills Required Minimum 1-year previous experience in a customer support role, preferably in Insurance Industry Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices and Ability to multi-task, set priorities and manage time effectively A good understanding of working with KPIs and their basic calculation. Willing to work for 6 days a week and with 9:00 AM – 6:00 PM shifts. University/college degree is required.

To safeguard the interest of our esteemed customers and provide strong & robust support to our policyholders, the user will lead on the management of complaints and resolution of complex customer issues for services The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues primarily through ensuring that concerns are fully understood and addressed comprehensively and quickly in a way that is positive and helpful for customers, minimizing further issues. The Job holder will be Responsible for : Managing the customer queries, complaints, and resolution of their issues. Engaging with field teams and internal sales hierarchy for the resolution of key issues Engaging with the Bank relationship manager and central team for various customer issues Doing the RCA for various customer queries, complaints, and interactions with customers. Working on reduction of customer queries and complaints. Working with internal departments to reduce TATs for various transactions To support the regular identification and sharing of lessons learned from complaints, Members Enquiries, and complex/ escalated issues which can be used for service improvement Managing Customer complaints ; Servicing delays like payouts, premium allocation, annuity payouts, policy pack issues, SI related issues etc Regular Connect with field team, bank and senior management Seamless handling of system enhancements and process improvement initiatives. Pocess reengineering and improvement initiatives Report any operational risk or operational risk loss to the line manager immediately (who is required to timely report to Operational Risk Coordinator) if the jobholder becomes aware of emerging or inadequately controlled operational risk or identify an operational risk loss.

Are you looking for a stable customer support voice process?????? We have 95 active positions for a TOP MNC located at Noida. Job Location: Noida , Sector 128 Job Overview: We are seeking a dynamic and results-oriented Voice Customer Service Executives for our affluent customer segment. The ideal candidate will have strong communication skills, a proven track record in inbound customer service, and the ability to drive revenue through up selling. This role is open to graduates with relevant experience in a blended customer service environment. SALARY : Upto 32 K Inhand 5 working days per week with 2 rotational week-offs. Day Shift for Females & Flexible shift options for male candidates Key Responsibilities: Handle inbound customer calls with a focus on up selling products and services. Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. Maintain accurate records of customer interactions and sales activities. Qualifications & Requirements: Education: Graduates only. Experience: Minimum 1 years of ANY customer service experience. CONTACT IMMEDIATELY Interested candidates, please share your CV via WhatsApp for an immediate response. Sr HR Manisha - 9541651940 ( Call & WhatsApp your Resume) Email: manishadembi223@gmail.com Take the next step in your career by joining our dedicated team! TOUCH CONSULTANTS NO CHARGES

We are having 100+ open positions for a NO1 MNC, located at Gurgaon. SALARY RANGE: 30 K inhand to 45K inhand + Other Allowances & Cab APPLY IMMEDIATELY SHARE WITH FRIENDS & COLLEAGUES Minimum 1 year of Voice / Blended Customer support experience is mandatory. We are hiring for INTERNATIONAL VOICE PROCESSES. Looking for candidates with Excellent Communication skills Both Side Cabs Available, Sat & Sun are fixed off Easy 1 Day Interview Process. CALL US IMMEDIATELY FOR MORE DETAILS ------------------------------------------------- Senior HR Ankita - 8077879468 ( Share your RESUME on WhatsApp) Email: ankibisht12345@gmail.com NO CHARGES TOUCH CONSULTANTS

Responsibilities: * Manage customer queries via phone * Resolve complaints promptly & fairly * Maintain high CSAT through excellent service * Handle incoming calls with empathy & efficiency

We are hiring this profile for one of our client in Banking Industry. Role & responsibilities: 1.Handling in-bound & Out-bounds Calls. Query Management & Resolution. End- to End Customer query management & resolution. 2. Experience in Debt Collection. Following up with Customers for payment of EMI. Languages : Kannada/ Gujrati / Telugu/ Oriya/ Tamil.( Know to any of this Language) For Collection Process General Shift, Call Center Operation Rotational Shift

Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability 1. Provide servicing to customers ensuring optimum service levels to enhance customer experience 2. Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures 3. Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations 4. Ensure maintenance of TAT of resolution across sub-processes 5. Ensure process documentation and compliance adherence Measures of Success 1. FRT(First Response Time) Rate 2. Real time resolution rate 3. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation 4. Process Improvement through RPA 5. Schedule adherence 6. AHT & Productivity 7. Process Adherence as per MOU Technical Skills / Experience / Certification Interested candidate mail- Satrupa@in.experis.com

Responsibilities 1. Greeting and Directing Visitors: - Welcome and direct visitors, clients, or customers. - Ensure they are attended to promptly and efficiently. 2. Managing Phone Calls: - Answer and direct incoming calls. - Take messages and pass them on to the relevant personnel. 3. Scheduling Appointments: - Manage calendars and schedule appointments. - Send reminders and confirmations as needed. 4. Handling Correspondence: - Manage incoming and outgoing mail, emails, and faxes. - Prepare and send correspondence as required. 5. Maintaining Records: - Keep accurate and up-to-date records of visitors, Staff, appointments, and correspondence. - Ensure confidentiality and security of sensitive information. 6. Providing Information: - Answer queries from clients, visitors, or customers. - Provide general information about the organization. 7. Administrative Tasks: - Perform general administrative duties such as filing, photocopying, and data entry. - Maintain office supplies and ensure the reception area is tidy. 8. Customer Service: - Provide excellent customer service and ensure a positive experience for visitors and clients. - Handle complaints or issues professionally and efficiently. 9. Collaboration: - Work closely with other departments to ensure smooth operations. - Communicate effectively with colleagues and management. 10. Technology and Systems: - Use office software and systems (like Word, Excel, English & Marathi Typing) to manage tasks and records. - Stay updated with new technologies and tools. Skills Required: - Excellent communication and interpersonal skills. - Organizational and multitasking abilities. - Professionalism and a friendly demeanor. - Attention to detail and accuracy. A Receptionist cum Front Office Executive plays a crucial role in creating a positive first impression and ensuring the smooth operation of an organization. Here are some key skills required for a receptionist: 1. Excellent Communication Skills - Verbal Communication: Ability to speak clearly and professionally over the phone and in person. - Written Communication: Proficiency in writing emails, messages, and other correspondence. 2. Customer Service Skills - Friendly Demeanor: Ability to greet clients and visitors warmly and make them feel welcome. - Problem-Solving: Ability to handle customer queries and complaints professionally and efficiently. 3. Organizational Skills - Multitasking: Ability to manage multiple tasks simultaneously, such as answering phones, greeting visitors, and managing schedules. - Time Management: Ability to prioritize tasks and manage time effectively. 4. Technical Skills - Office Software: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Gmail), English & Marathi Typing. - Phone Systems: Familiarity with phone systems and PBX. - CRM Software: Knowledge of customer relationship management (CRM) software to manage client interactions and data. 5. Attention to Detail - Accuracy: Ability to maintain accurate records, schedules, and correspondence. - Confidentiality: Ability to handle sensitive information with discretion and confidentiality. 6. Interpersonal Skills - Building Rapport: Ability to build positive relationships with clients, visitors, and colleagues. - Teamwork: Ability to work collaboratively with other departments and team members. 7. Adaptability and Flexibility - Adaptability: Ability to adapt to changing priorities, tasks, and situations. - Flexibility: Willingness to work in a dynamic environment and handle unexpected situations. 8. Professionalism - Professional Demeanor: Ability to maintain a professional and polished demeanor at all times. - Representation: Ability to represent the organization positively and professionally. 9. Problem-Solving Skills - Critical Thinking: Ability to think critically and find solutions to problems. - Calm Under Pressure: Ability to remain calm and composed in stressful situations. 10. Reliability and Dependability - Punctuality: Ability to be punctual and reliable in attendance and work performance. - Consistency: Ability to maintain consistency in work performance and quality. By possessing these key skills, a receptionist can effectively manage the front desk, provide excellent customer service, and contribute to the overall success of the organization. Desired profile of the candidate A Receptionist cum Front Office Executive is often the first point of contact for clients, visitors, and customers, so it's essential to find a candidate with the right skills and qualities. Here are some key characteristics and skills to look for: Essential Skills: 1. Communication Skills: - Excellent verbal and written communication skills. - Ability to interact professionally with clients, visitors, and colleagues. 2. Organizational Skills: - Strong organizational and multitasking abilities. - Ability to manage multiple tasks and priorities efficiently. 3. Customer Service: - Friendly and approachable demeanor. - Ability to handle customer queries and complaints professionally. 4. Technical Skills: - Proficiency in office software (e.g., Microsoft Office, Google Workspace). - Familiarity with phone systems and CRM software. 5. Attention to Detail: - Accuracy in managing records, scheduling, and correspondence. - Ability to maintain confidentiality and handle sensitive information. Desirable Qualities: 1. Professionalism: - A professional and polished demeanor. - Ability to represent the organization positively. 2. Problem-Solving: - Ability to handle unexpected situations and find solutions. - Calm and composed under pressure. 3. Adaptability: - Flexibility to adapt to changing priorities and tasks. - Willingness to learn new skills and technologies. 4. Teamwork: - Ability to work collaboratively with colleagues and other departments. - Supportive and cooperative attitude. 5. Positive Attitude: - A positive and welcoming attitude. - Ability to create a good impression on clients and visitors. Experience and Education: 1. Experience: - Previous experience as a receptionist or in a similar role. - Experience in a customer-facing or administrative position. 2. Education: - A high school diploma or equivalent is often required. - Additional certifications or training in office administration can be a plus. Soft Skills: 1. Time Management: - Ability to manage time effectively and prioritize tasks. 2. Interpersonal Skills: - Strong interpersonal skills to build rapport with clients and colleagues. 3. Reliability: - Dependability and punctuality. - Ability to maintain consistency in work performance. By focusing on these skills and qualities, you can find a receptionist who not only manages the front desk efficiently but also contributes to a positive and professional image of your organization. Qualification - Graduate (any stream) or Graduate +

We are looking for customer support head with following requirements. Job Summary: Male or female candidates with diploma or Graduates in Engineering/science/management with 5 years of similar experience. Eexperience in handling customer queries in product based organization preferred. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. In and around Banashankari, Jayanagar, Basavagudi, Chamrajpet, kumarswamy layout . Able to manage the team of sales and service department to ensure customer sationsfaction. Mandatory Key Skills Customer support head,Quality Control Instruments,Materials Testing Instruments,customer queries,Customer Service*

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE. Salary- 15 To 19kctc ( In hand 12 to 15k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams August & September are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. INTERVIEW ROUNDS - HR / OPERATION / VERSANT To get your Interview aligned can share their resume on the whatsapp number @6388849191( Ashish Shukla). Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Process:- Kotak 811 Inbound Male/Female sales experienced can apply | No fresher Directly on Kotak Bank’s payroll Excellent Communication skills in English Salary: upto 3,50,000 CTC depends on interview Inbound plus cross selling process Required Candidate profile Graduate | Age: 18 years - 32 years 8am-8pm (any 9 hours) Rotational 4 week offs in a month After (6month) confirmation 6 week offs in a month To Apply Call/WhatsApp HR Dhanashri:- 7796426785

Coordinate with the sales team on daily tasks, client communication, and internal reporting. Prepare and maintain sales documentation, proposals, agreements, and presentations. Manage and track sales leads, inquiries, and client follow-ups through CRM or Excel. Liaise with internal departments (marketing, logistics, finance) for smooth order execution. Ensure timely responses to customer queries, complaints, and support requests. Assist in organizing promotional events, exhibitions, and product launches. Prepare regular reports on sales performance, pipeline status, and client feedback. Maintain up-to-date records of client data and transaction history. Follow up on outstanding payments and documentation Coordinate schedules, meetings, and appointments for the sales team.

Dear Applicant's, We have excellent opportunities for freshers & experienced of "Customer Care Executive" in Various Super & Multi Specialty Hospital and Diagnostic Center of Various with good Package. Job Title: Customer Care Executive Qualifications: Any Graduation Package: Upto - (3 LPA) Location: Karnataka - Bengaluru Position Type: Full-Time Preferred Skills: Good English Communication & Customer Success, Service & Operations. How to Apply: Interested candidates should submit their resume and a cover letter to Mail ID- jobs@angplacement.in Note: Language Knowledge: Kannad, Hindi , English & Optional Tamil- Talgu Thanks & Regards, Ms. Ritisha Goswami Sr. HR- Recruiter Contact No.: 62626 09204 ANG Placement & Staffing Solutions Pvt Ltd.

WHATSAPP YOUR RESUME - GAGAN GUPTA - 7838781484 OR KUNAL - 9910802208 IF CALL NOT ANSWERED, PLEASE WHATSAPP US YOUR RESUME We are hiring for International Voice Process Customer Support roles with Teleperformance. Looking for candidates who are passionate about delivering excellent customer service to international clients. PROFILE - CUSTOMER SERVICE EXECUTIVE/SENIOR CUSTOMER SERVICE EXECUTIVE/SALES EXECUTIVE SALARY - 20K IN HAND TO 42K IN HAND + LUCRATIVE INCENTIVES FREHER SALARY - 24K IN HAND FOR EXPERIENCE - UPTO 42K IN HAND BOTH SIDE CAB PROVIDED ROTATIONAL SHIFTS 5 DAYS WORKING 2 ROTATIONAL WEEK OFFS WORK LOCATION - GURGAON / NOIDA Preferred candidate profile Key Responsibilities: Handle inbound/outbound calls and resolve customer queries Ensure customer satisfaction with timely and professional solutions Follow communication scripts and standard procedures Work in rotational shifts (including night shifts) Eligibility: Graduates/Undergraduates can apply Must have excellent spoken English International voice process experience preferred Freshers with exceptional communication skills are also welcome Shift & Schedule: Rotational Shifts (24x7) 5 Days Working Location: Noida or Gurugram (Candidate must be open for either location) Perks and Benefits: Attractive salary + Huge incentives Cab facility provided Opportunities for career growth Note: You will be screened and aligned to a suitable process based on your communication skills and experience. WHATSAPP YOUR RESUME - GAGAN GUPTA - 7838781484

Responsibilities: * Manage customer queries via Whatsapp business, email & chat * Resolve complaints promptly * Handle customer concerns with empathy & efficiency

Hiring for Customer Support (International Voice Process) Location: Bangalore 5 Days Working, 2 Days Off Both Side Cab Facility US Shift Education: Graduate Mandatory Experience: Minimum 1 Year Package: Up to 5.75 LPA HRMayur- 7357769199

Role & responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Respond to customer queries, provide accurate information, and resolve issues within defined timelines. Record and maintain customer interactions, details, and complaints in CRM systems. Escalate complex issues to the appropriate department while ensuring customer satisfaction. Assist customers with product/service-related information, troubleshooting, and support. Meet daily/weekly performance targets such as call quality, resolution time, and customer satisfaction scores. Maintain a positive, empathetic, and professional attitude towards customers at all times. Stay updated with product knowledge, policies, and procedures to deliver effective service. Preferred candidate profile Minimum: Graduate/Undergraduate (any stream). 6 months 1 year of experience in domestic BPO / customer service / call center role. Freshers with strong communication skills may also be considered. Core Competencies to Evaluate During Interviews Communication Skills Clear verbal communication in English/Hindi/Regional language. Active Listening – Ability to understand customer needs and provide suitable solutions. Problem-Solving – Quick thinker with the ability to resolve issues effectively. Patience & Empathy – Handle customer queries calmly and professionally. Adaptability – Ability to learn new processes, tools, and technologies quickly. Basic Technical Knowledge – Familiar with CRM tools, MS Office, and call handling systems. Time Management – Ability to handle multiple calls/queries while maintaining quality. Team Collaboration – Work effectively with peers and supervisors for smooth operations