2789 Customer Queries Jobs - Page 18

Responsibilities: * Manage customer queries via phone, email & chat. * Ensure client satisfaction through timely resolutions. * Maximize customer retention through proactive communication. * Excellent communication skills. Accessible workspace

Responsibilities of a Customer Care Executive Customer interaction and support : A CCE is responsible for managing customer communications, whether inbound or outbound. This includes providing accurate product information, guiding customers through processes, and delivering exceptional service. Issue resolution : They handle customer concerns and complaints in a timely and efficient manner, troubleshooting problems, and providing easy-to-follow solutions. For complex issues, they escalate to the appropriate teams while ensuring proper follow-up. Customer data management : CCEs maintain detailed and accurate records of customer interactions, transactions, and inquiries using a Customer Relati...

• Track shipments (excluding national & regional key accounts) in line with SOPs. Interested candidate can share their resume on 9687944106

Interested candidates can share their CV to Priya Singh on 9971166934 or can mail on priyasingh@policybazaar.com What would be the roles and responsibilities Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Giving the right pitch to the potential customers, so they end up buying the product or availing the services. Keeping a proper record of the customers. Maintaining and updating the information of the customers regularly. Providing the best possible solution to the queries of the customers. Making products and services reports by coll...

Job Profile: Customer Service Executive Location: Gurgaon sector 44 Interview Mode: Face to face only Salary: 2.5-4 LPA + Incentives Job Overview: We are hiring Customer Service Representatives who will be responsible for handling customer queries, providing product information, and resolving issues efficiently to ensure a positive customer experience. Key Responsibilities: Handle inbound and outbound calls and respond to customer queries. Provide accurate information about insurance products and services. Resolve customer complaints and issues promptly and professionally. Maintain detailed records of customer interactions. Follow communication procedures, guidelines, and policies. Key Requi...

Join our International Chat Support team! Handle live customer chats with accuracy and professionalism. Ensure timely responses, customer satisfaction, and CRM updates. Immediate joiners preferred for fast-track hiring! Required Candidate profile Looking for candidates with 1+ year of international chat experience (dual concurrency), excellent written English, customer handling skills, and willingness to relocate. Immediate joiners preferred.

Interested candidates can share their CV to Zoya Hasan on 9818058256 or can mail on zoyahasan@policybazaar.com Job Location - Gurgaon, Haryana Salary - 2.5LPA to 4LPA Interview Mode - Face2Face What would be the roles and responsibilities Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Giving the right pitch to the potential customers, so they end up buying the product or availing the services. Keeping a proper record of the customers. Maintaining and updating the information of the customers regularly. Providing the best possible solut...

Interested candidates can share their CV to Zoya Hasan on 9818058256 or can mail on zoyahasan@policybazaar.com Job Location - Gurgaon, Haryana Salary - 2.5LPA to 4LPA Interview Mode - Face2Face What would be the roles and responsibilities Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Giving the right pitch to the potential customers, so they end up buying the product or availing the services. Keeping a proper record of the customers. Maintaining and updating the information of the customers regularly. Providing the best possible solut...

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...

Interested candidates can share their CV to Zoya Hasan on 9818058256 or can mail on zoyahasan@policybazaar.com Job Location - Gurgaon, Haryana Salary - 2.5LPA to 4LPA Interview Mode - Face2Face What would be the roles and responsibilities: Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Giving the right pitch to the potential customers, so they end up buying the product or availing the services. Keeping a proper record of the customers. Maintaining and updating the information of the customers regularly. Providing the best possible solu...

Join our International Chat Support team! Handle live customer chats with accuracy and professionalism. Ensure timely responses, customer satisfaction, and CRM updates. Immediate joiners preferred for fast-track hiring! Required Candidate profile Looking for candidates with 1+ year of international chat experience (dual concurrency), excellent written English, customer handling skills, and willingness to relocate. Immediate joiners preferred.

Responsibilities: Lead, guide, and supervise the customer care team to ensure smooth daily operations. Handle escalated customer queries and provide effective resolutions in a professional manner. Develop, document, and inculcate Standard Operating Procedures (SOPs) within the department. Conduct regular training sessions to enhance team knowledge, communication, and customer service skills. Monitor team performance, provide constructive feedback, and drive continuous improvement. Motivate the team to achieve set targets, maintain service standards, and deliver exceptional customer experiences. Coordinate with other departments to ensure seamless customer service operations. Prepare and pres...

Job Summary : 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction.

As a Chat Support Executive, your role will involve providing customer support through chat channels. You will be responsible for addressing customer queries and issues in a professional and timely manner. Key Responsibilities: - Engage with customers through chat to assist them with their inquiries and concerns - Provide accurate information and solutions to resolve customer issues - Maintain a positive and helpful attitude towards customers at all times - Ensure customer satisfaction by delivering high-quality service through chat support Qualifications Required: - Freshers and HSC (12th pass) candidates can apply - Undergraduates and Graduates are welcome - Immediate joiners are preferred...

As a customer support representative, your role will involve attending and addressing customer enquiries via chat, maintaining high customer satisfaction levels, providing knowledgeable answers about product details, pricing, and availability, troubleshooting customer issues, and ensuring prompt responses to customer queries. Your key responsibilities will include: - Attending and addressing customer enquiries via chat - Maintaining high customer satisfaction levels on enquiries - Ensuring the highest level of customer satisfaction on support enquiries chats - Providing knowledgeable answers to questions about product, pricing, and availability - Troubleshooting customer issues and promptly ...

Location - BOM Achieving Revenue Targets: Ensure that the agreed individual corporate & TMC revenues are met/exceeded through FIT & group bookings. Corporate Relationships: Maintain effective relationships with key corporate & TMCs such as high performing and potential clients to achieve the agreed objectives as stated above. Customer Handling: Ensure efficient sales service to customers in accordance with their business requirements, including timely information and discussion on product, policies, schemes, schedule , revenue analysis, review , and other updates etc. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profi...

Customer Support Executive - Domestic process Job Description Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services, and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email, and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Eligibility Criteria Minimum ...

Role & responsibilities Ensure all sales orders are booked & scheduled within stipulated time. To follow through on all instructions communicated on the purchase order and also by orders received from the customer directly Review each sales order to ensure all orders conform to revenue recognition policy and adhere to the discounts as detailed in the organizations policy manual Validate order entry teams data inputs for accuracy, and place necessary holds as appropriate Provide cross functional operational support to sales, logistics, legal and operations on daily basis. Coordinate product availability and work with shipping for logistics changes To provide status on orders, contract, invoic...

Greetings from Lenskart We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only ...

Founded in 2010, By an ex-Microsoft 'techie' with no money but truckloads of relentless passion to make a difference in this world, Lenskart is one of the fastest growing eyewear businesses today. Peyush along with his two co-founders Amit Chaudhary and Sumeet Kapahi founded 'VALYOO technologies'. The aim was to truly add 'valyoo' in customers' lives by eliminating the retailers, setting up our own high quality manufacturing and supplying directly to the consumer. With this, they not only cut costs, but also delivered high quality standards, supported with in house robotic lens manufacturing and assembly ensuring 100% precision and top quality control. With a rapidly growing business reachin...

Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escala...

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...