1853 Customer Queries Jobs - Page 21

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction.

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction.

Excellent written and verbal communication skills Excellent communication skills Knowledge of customer service principles and practices Excellent customer service skills Ability to multitask and prioritize tasks Rotational shifts with rotational offs Perks and benefits Incentives PF&Medical Benefits Cab Service

Roles and Responsibilities Handle customer queries via email, chat,sms. Provide excellent inbound customer service to resolve customer issues promptly. Utilize strong communication skills to effectively handle complex customer queries. Work on blended processes for non-voice tasks such as email support and data entry. Share your CV on - Shilpi.garg@sutherlandglobal.com Contact no - 8369605971

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. • Follow up customer calls wherever is necessary • Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. • Attend mandatory training sessions to stay updated on product or company policy changes • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. • Follow established processes and procedures to maintain service quality. Desired Skills and Requirements: • Only Fresher Any Graduate (Pass out 2023) • Proven experience in a customer support role, preferably in an inbound call center environment. • Proficient in relevant computer applications • Having accounting knowledge is a plus. Excellent communication and active listening skills. Languages : English & Hindi, Gujarati Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization. Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR CHAT PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Undergrads/Grads all can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- Upto 23k CTC WORKING DAYS- 5.5/6 CABS FACILITY IN ODD HOURS INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- NOIDA SECTOR 62/63 #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #noidajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #noida #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #noidajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints #bankingprocess #chatprocess #blendedprocess #jobs2025 #bpocalling ,

Process:- Unity Small Finance (Email Chat) Location: Work from Office (Turbhe) Job Description: We are seeking a Banking BPO Email Associate with a minimum of 1 year of experience in banking or BPO environments , specifically handling email-based customer support. The ideal candidate will be a graduate , possess Versant level 5 communication skills , and demonstrate the ability to manage customer responses efficiently via email. Qualifications: Graduate Skills Required: Good communication in Marathi & Hindi Fluent English communication skills Job Details: Shift: Day shift Salary: 28,000 Inhand And 32,500 CTC Week Off: Rotational Interview Rounds: HR Round Email Test Aptitude Test Client Interview (Face-to-Face) How to Apply:- To schedule your interview Call or send your CV through WhatsApp Or Mail (mentioned below) HR Sakshi :-8432537262

Hiring for International Voice process Senior Customer support associate Minimum qualification is 12th pass customer handling experience will be added advantage Both side free cabs Huge incentives WhatsApp details on HR 88266 73317 Required Candidate profile If you want to go in CHAT process then you should have good typing skills If you want to go in VOICE process then your spoken english should be good The organization has good opportunity to growth

Job Title: Customer Support Executive – Chat/Voice/Blended (BPO) Location: Gurgaon Experience: 0 – 3 Years Salary: 18,000 – 35,000/month (Based on experience & shift) We want to hear from you! WhatsApp details on HR 88266 73317 Required Candidate profile Job Responsibilities: Handle customer queries via chat, call, or both, depending on the process Provide accurate information and timely solutions Graduates/Undergraduates (Freshers welcome!)

To communicate with Clients & with the SEO team, if anything is needed, approvals of the same needs to be taken and follow-up where required Excellant English speaking skills Pure Day shift Sat & Sun fixed off Min 1 year exp into customer service Required Candidate profile Mailbox management, Client Meetings,Whatsapp Texts,Review meetings Call/whatsapp HR Anika-7738581678

Role: Customer Support Executive (Voice Process) Location: Bangalore Work Mode: Work From Office Shift: Day Shifts Working Days: 6 Days (1 Rotational Off) Requirements: Minimum 1 year of experience in Customer Service Fluency in English and Hindi is mandatory Strong communication and interpersonal skills Immediate joiners only Compensation: CTC: 37,000 per month Incentives: Performance-based, attractive earning potential Why Join Us? Excellent career growth opportunities Competitive salary with high incentives Supportive and energetic work culture Enhance your sales & customer handling skills Contact for more details: Kamya 9084148502

Hi Job Seekers, BULK HIRING UPDATE! Job Title: Customer Support Executive / Sales Executive Location: Noida & Gurgaon Salary: For Freshers: Up to 3.0 LPA For Experienced Candidates: Up to 3.6 LPA (Based on experience and communication skills) Key Responsibilities: Handle customer queries via voice and/or non-voice channels. Resolve complaints and provide appropriate solutions and alternatives. Maintain customer satisfaction through professional and timely responses. Document all conversations and follow communication procedures. Eligibility Criteria: Education: Minimum 12th Pass/Graduate in any stream. Experience: Freshers & Experienced candidates both can apply. Communication: Excellent verbal and written communication skills in English is a must . Comfortable with rotational shifts and rotational week offs . Must be willing to work in a 24/7 work environment . Perks & Benefits: Salary: Up to 3 LPA for freshers; up to 3.6 LPA for experienced candidates. Cab Facility: Provided as per company norms. Friendly work environment and career growth opportunities. Paid training provided. Work Mode: Work from Office Shift Timings: Rotational Shifts (Day/Night) Week Offs: Rotational Preferred Candidates: Immediate joiners preferred only. Candidates staying in Noida or Gurgaon . Interested candidates can share there CV on the given numbers: 9453915028 (Anshika Tiwari) 9450957497 (Shrasti Pathak) Please call in between 10:30am - 6:00pm only (rest you can share your CV on whatsapp) Thanks & Regards Anshika Tiwari HR Executive (9453915028) #csa #customersupport #customerservice #bpo #sales #salesexecutive #communicationskills #multinationalbpo #internationalbpo #domesticbpo

Role & responsibilities Act as the first point of contact for customer queries and issues. Troubleshoot UI and integration issues, providing timely resolutions via email, chat, or ticketing systems. Identify recurring problems, escalate critical issues, and document resolutions. Use debugging tools to analyze and resolve technical concerns. Provide product walkthroughs, training, and setup assistance. Maintain FAQs and troubleshooting guides, updating them for new features. Notify customers about service disruptions and scheduled maintenance. Collaborate with internal teams to report bugs, suggest improvements, and ensure priority support. Assist with API-related queries and third-party integrations. Ensure compliance with data privacy laws (GDPR, CCPA). Preferred candidate profile Customer Service Expertise: Ability to empathize with clients and provide clear solutions (Essential). Technical Background: Basic knowledge of APIs, databases, logs, and debugging (Essential). Social Media & ORM Understanding: Familiarity with platforms like Facebook, LinkedIn, Twitter, Instagram, GMB (Essential). Problem-Solving Mindset: Ability to analyze issues, find patterns, and work toward resolution (Critical). Experience with Ticketing Tools: Proficiency in tools like Zendesk, Freshdesk, or ClickUp (Preferable). Any undergraduate degree. Excellent Communication and Interpersonal Skills.

Handling international travel customers for biggest travel BPO of India. Earn upto 32k-45k (+Incentives + PLI+ Retention bonus+ OT) Cabs for hiring zone, Excellent communication Only Rotational shifts 5 days working 8287605233 7703940232

Hii Jobseekers, We are hiring for Customer Support Executives role for multiple reputed companies across Gurgaon and Noida. This is a great opportunity for both freshers and experienced candidates looking to build a career in the customer service / BPO industry. Role: Customer Care Executive Location: Gurgaon / Noida Salary: Up to 3 LPA with 5 /6 Days of working Shifts: Rotational (Day/Night) Key Responsibilities: Manage inbound and outbound customer calls with professionalism and empathy. Provide accurate information regarding products and services. Effectively resolve customer queries, complaints, and requests within set timelines. Escalate unresolved issues to relevant internal teams as needed. Maintain and update customer information in CRM systems. Follow communication scripts and adhere to standard operating procedures. Achieve performance targets including call quality, customer satisfaction, and productivity. Stay updated with product knowledge and company policies. Contribute to a positive and collaborative team environment. Candidate Requirements: Undergraduate / Graduate all are eligible. Freshers and Experienced candidates are welcome. Excellent communication skills in English (verbal and written) Willingness to work in rotational shifts Contact Us: Reba - 8299310069 Nidhi- 9473871429 #bpojobs #gurgaonjobs #5daysworking #noidajobs #2025jobs #recruitment #hiring #hiringnow #customerservice #executiveroles

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Provider Inbound.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HWS (Empl Helpdesk)).

Immediate Hiring for Email & Chat Process / Non-Voice Process Hindi, Telugu, Kannada, Malayalam, Tamil ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 4 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

We are seeking a motivated and certified Gym Trainer to join our team at [Company Name]. The ideal candidate will conduct fitness assessments, create customized workout plans, and provide one-on-one training sessions to help clients achieve their health and wellness goals. You will also advise clients on nutrition, ensure safe exercise techniques, and promote club programs to enhance member engagement. Key Responsibilities: Conduct fitness assessments and develop personalized workout programs. Monitor client progress and adjust training plans accordingly. Provide one-on-one coaching, emphasizing proper form and injury prevention. Guide clients on nutrition and healthy lifestyle habits. Educate members on gym equipment use and fitness techniques. Stay updated with industry trends and best practices. Address client questions and concerns professionally. Promote club events and programs to increase participation. Qualifications & Skills: 1 to 3 years of experience as a Gym Trainer or Fitness Coach. Relevant fitness certifications are preferred. Strong communication and interpersonal skills. Passionate about fitness and client success. Ability to motivate and inspire clients.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Info. Systems(Car support).

Key Responsibilities: Manage and lead the pre-sales/tele-calling team to achieve lead generation and conversion targets. Handle inbound & outbound calls, follow-ups, and customer queries related to residential/commercial projects. Work closely with the sales & marketing teams to ensure smooth handover of qualified leads. Develop sales scripts and training material to improve pitch effectiveness. Track leads through CRM, maintain reports, and present MIS to management. Ensure excellent customer service standards to enhance client satisfaction. Mentor and train tele-sales executives for improved performance. ponsibilities Key Skills Required: Proven experience in Pre-Sales / Tele-Sales (Construction/Real Estate sector) . Strong communication & convincing skills. Team handling & leadership skills. Knowledge of CRM tools and MS Office. Target-driven, with strong negotiation & relationship-building abilities. Qualification: Graduate / MBA in Marketing, Sales, or related field. Experience in Construction / Real Estate industry is mandatory For more details Contact: Recruiter HR: +91 9346038276 Manager HR: +91 6309942170 Reg. Office: Lansum Properties LLP, Plot No: 283, LANSUM House, Rd Number: 78, Ambedkar Nagar, Film Nagar, Hyderabad, Telangana 500096.

Role: Customer Service Executive JD: Responsibilities (not limited to): Interacting with customers and addressing their concerns in prompt and effective manner Demonstrate ability to perform during high call / email / Chat flow One who can deliver quality customer assistance and handle escalated issues in an efficient manner Coordinating with internal teams and close looping with customer within stipulated TAT End to follow up with customer and internal team is a must Collecting feedback from customers and sharing it through defined channels Willing to take ownership to solve critical issues Creating and maintaining the accurate records as per defined process Having a good positive attitude and should be committed to the work Attending regular team connects Excellent communication skills and good know how of MS office Location Gurgaon Working Days – 6 days (rotational week offs) Mode - Work from office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

Role: Customer Support Executive. Roles & Responsibilities: - The executive will be the part of the central OTF team. - Candidates will be responsible for E2E analysis and investigation of the business problems. - The insights need to be presented with the stakeholders for the observation identified and taken for the structural solves. NOTE: - English & Hindi is mandatory for this role. - Interested candidates can contact or wats app me their CV's for this number: 9148651089. - BE/B.Tech candidates are not allowed for this job.