2844 Customer Queries Jobs - Page 21

Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escala...

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...

We are looking for Customer Support Advisors that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Roles and Responsibilities Interacting with customers over the phone, by email, or by chat to provide information and services Answering customer inquiries and complaints Handling customer issues and conflicts Escalating issues to the appropriate team Good understanding of Customer Support Business Preferred candidate profile - Graduates only - Good communication ski...