1853 Customer Queries Jobs - Page 24

Manage customer interactions across Sales, Service, After-Sales, Finance, and Insurance departments. Assist in test drives, vehicle delivery, and follow-ups to ensure a seamless sales experience. Coordinate service bookings , share status updates, and collect post-service feedback. Guide customers on insurance policies, renewals, and claim processing . Support loan documentation and coordinate with banks/NBFCs for finance approvals. Maintain CRM records , follow up regularly, and ensure high customer satisfaction and retention.

Roles and Responsibilities Handle customer inquiries through phone calls, emails, and chats to resolve their queries and concerns. Provide accurate and timely solutions to customers' issues related to products/services offered by the company. Meet performance targets for call handling time, resolution rates, and first-call resolution. Desired Candidate Profile 0-2 years of experience in BPO or similar industry. Excellent communication skills in English language (written & spoken). If interested, please contact on JuiliD@hexaware.com or 8657971384

HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location. Profile - Domestic Process Shifts- Day Shifts/Rotational Shifts Salary- Upto 26k ctc Location- Hazratganj, Gomtinagar Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Establishing a positive rapport with all clients and customers via phone. Interacting with customers to ensure they have a desirable and shareable experience What we need- Any 12th pass-out with excellent English communication can apply. Must be fluent in English. Communication and thought process has to be good. Must be comfortable working from office. Interview Mode- Walk-in To get your Interview aligned connect with our recruitment desk - 8957243996 (PALAK TIWARI} #cse #bpo #customersupport #customercare #voice #inbound #gurgaon #noida #lucknow #jobs2025 #freshersjob #premiumprocess #nonvoice #domestic #dayshifts #jobs2025 #callcentre #bpojobs #inboundcustomerservice #callshandling #queryresolution.

Role & responsibilities Process: Australian shift (Semi tech support) Shift: Rotational shift( shifts starts from 1am) Wk off: 2 rotational off Job location: Thane Salary: Fresher or 6m Exp- 21k / more than 1 year Exp 25k to 29k Qual : HSC/ Graduate- fresher / experience Age: upto 48 Rounds: Amcat / Hr/ Ops WFO

Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Handling RBI exclations on Desk. All such Grievances are entered into our Complaint Management System for further resolution. Nodal Officer is a representative of Customer and ensures appropriate resolution by interfacing with different functions within credit Card. Interested candidates call me 8447044349

Job Role: Customer Experience Executive (Inbound & Upselling) Location: Bangalore (Work from Office) About NoBroker: NoBroker is Indias first proptech unicorn, eliminating brokerage in real estate. Backed by top investors like Google and General Atlantic, we serve over 30+ lakh customers monthly across major Indian cities. Responsibilities:Handle inbound calls and resolve customer queries with professionalism. Coordinate with internal teams to ensure timely issue resolution. Upsell relevant services during customer interactions. Maintain accurate call logs and performance reports. Experience: Fresher - 1years Requirements: We are hiring 2 candidates with strong communication skills in Hindi, English, and Kannada Bachelors degree (preferred). Prior experience in customer support or sales. Good problem-solving and multitasking ability. Familiarity with CRM tools is a plus. Perks: Best salary structure in the market Rapid career growth opportunities Medical insurance Free lunch and snacks Regards Madhusudan Burman WhatsApp: +91 8109932989 Mobile: +91 8103518989 Email: madhusudan.b@nobroker.in

Process :- Business Loan Executive Godrej Project Shift Timing: 9:30 AM to 6:30 PM Weekly Off: 1 Rotational Off Salary: 25,000 to 30,000 In-Hand (Up to 34,000 CTC) Hiring Process: All interview rounds will be conducted telephonically Key Responsibilities: Promote and sell business loan products to eligible customers Handle customer queries regarding loan offerings and eligibility Follow up with leads and close loan applications efficiently Maintain documentation and adhere to compliance guidelines Ensure excellent customer experience through effective communication and service Eligibility Criteria: Education: Graduate (mandatory) Experience: Minimum 6 months to 1 year of experience in personal loan, business loan, or similar financial products Communication: Must have excellent verbal and written communication skills Additional Information: Immediate joiners preferred Strong understanding of financial products and loan procedures is a plus This role offers an opportunity to work with a reputed financial brand under the Godrej project Contact HR for Application: Rutuja :- 9822687351 (Kindly call between working hours for any queries)

Role & responsibilities Customer Handling at Customer care knowledge of computer Speaking in multiple languages i.e. Gujarati,Hindi, English, Tamil etc Preferred candidate profile Good/Fluent communication in English Basic computer knowledge, mail drafting etc.

Mandatory Skills: C ustomer care, voice process, English, Hindi, Telugu (Hindi & English) are must Qualification: Any graduate Job Description 1.Handle Inbound & outbound calls. 2.Record information into the CRM. 3.Guiding the users on call. 4.Follow up on office related work. 5.Collecting the missed information from end users. 6.Working on Mails. 7.Other process & management related work. Roles & Responsibilities Answer incoming calls from prospective customers Follow up with the customers & getting feedback. Ask pertinent questions to understand the customers requirements Deal with complaints or doubts to safeguard the company reputation Go the extra mile to meet sales quota and facilitate future sales

Role & responsibilities Inventory Management: Monitor and manage inventory levels to ensure adequate stock while minimizing excess. Conduct regular inventory counts and audits to ensure accuracy. Report discrepancies and coordinate with relevant teams to resolve issues. Order Processing: Process purchase orders and follow up on order status with suppliers. Ensure timely and accurate order fulfillment and delivery. Coordinate with internal departments to manage order requirements and timelines. Supplier Coordination: Communicate with suppliers to manage relationships and resolve any supply chain issues. Assist in negotiating prices, terms, and delivery schedules with suppliers. Evaluate supplier performance and provide feedback to improve service levels. Logistics Support: Assist in planning and coordinating the logistics of incoming and outgoing shipments. Track shipments and address any delays or issues to ensure timely delivery. Work with logistics partners to optimize shipping routes and costs. Compliance and Documentation: Ensure compliance with company policies and procedures, as well as regulatory requirements. Maintain accurate records of orders, shipments, and inventory levels. Assist in preparing documentation required for imports, exports, and customs.

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Marathi, Hindi/Tamil and Hindi / Malyalam language is Mandatory

Role & responsibilities: Customer service executives will be responsible for handling customer complaints and concerns. Should have skills of which will enable them to understand and resolve issues. They should be able to analyse the cause of the problem and resolve the same. The role likely involves managing customer inquiries, resolving issues, and ensuring a positive customer experience. They will also be responsible for maintaining customer records, handling complaints, and providing product or service information. Additionally, they might play a key role in implementing customer service strategies to enhance satisfaction and retention. Preferred candidate profile Hindi/Marathi, Hindi/Tamil and Hindi / Malyalam language is Mandatory

Job Summary: We are seeking a customer-focused Chat Support Executive to handle credit card-related queries through live chat. The role demands strong written communication skills, high typing speed, and the ability to multitask in a dynamic support environment. Key Responsibilities: Handle customer queries related to credit cards via live chat platforms Assist customers with billing, disputes, applications, rewards, and more Deliver prompt and effective first-contact resolution Work efficiently across dual chat platforms while maintaining quality Follow support scripts, guidelines, and escalation protocols as needed Key Requirements: International chat support, Mobile messaging support, Written communication, Typing speed (55+ WPM with 90% accuracy), Multitasking, Troubleshooting, Night shift availability Job Highlights: 5 days working, Fixed weekend off, Night shifts, Customer-first support approach

Telecalling, lead conversion, patient appointments, grievance addressal Required Candidate profile Looking for aspiring candidates with minimum grade 12 qualification, interested to work as a telecaller

Hiring for Interantional Voice Process (B2B) Graduation required Salary for Freshers - 21k Inhand Exp Upto - 26k Inhand Lucrative Incentives US Shifts | Sat\Sun fixed offs Both Side Cabs Contact = Abhay 7678331542 Required Candidate profile Excellent Communication skills required Freshers are welcome Graduation required Any location within delhi NCR Immediate Joiner Required Perks and benefits Sat\Sun Fixed Offs

You will be responsible for setting up and maintaining medical equipment displays in the Experience Center, creating an exhibition-style environment to showcase Aurolabs medical products. Your role will include providing hands-on technical demonstrations to visitors and conducting product orientations for new joiners, students, and stakeholders. It is essential to explain the features, functions, and usage of equipment in an easy-to-understand manner while ensuring alignment with Aurolabs technical standards and product messaging. This position may require travel across India (up to 30%) for fieldwork, product demonstrations, and training support. You will collaborate with internal teams to stay informed about new products and technical updates, addressing queries from visitors and participants with your in-depth product knowledge. Additionally, you will support training sessions for internal staff and external partners as needed, ensuring the cleanliness, functionality, and readiness of all displayed equipment. To excel in this role, you should have 1 to 3 years of experience in Medical Equipment Sales and hold a qualification as a Bio Medical Engineer. This position is based in Madurai. You will also be expected to continuously enhance training materials and methods based on audience feedback and new developments.,

Hiring: Customer Support Associate Domestic/International Process Location : Mohali, Chandigarh Salary : Up to 38,000 CTC Shift : Rotational shifts (as per process) Qualification : UG/Graduate Experience : FRESHERS are welcome Requirements: Excellent English communication skills Willingness to work in rotational shifts Immediate joining is a must Apply Now Contact: Jyoti – 8264812719 Immediate joiners only Referrals are highly appreciated

About the Role: We are seeking a highly motivated and customer-focused Customer Success Executive to join our team. This role is pivotal in ensuring customer satisfaction, retention, and success by providing exceptional support, onboarding, and proactive account management. You will work cross-functionally with internal teams to resolve customer issues, analyze data for insights, and drive customer engagement. Key Responsibilities: Customer Onboarding & Support: Guide new customers through the onboarding process, ensuring a smooth transition and effective adoption of our products/services. Account Management: Build strong relationships with customers to understand their needs, provide solutions, and ensure long-term success. Issue Resolution: Proactively address customer concerns, troubleshoot issues, and work with technical teams to provide timely resolutions. Cross-Functional Collaboration: Partner with sales, product, and engineering teams to enhance customer experience and drive product improvements. Data Analysis & Reporting: Utilize customer data to generate insights, identify trends, and provide recommendations for enhancing customer satisfaction. Business Communication: Deliver clear, concise, and professional communication with customers and internal stakeholders. Problem Solving: Identify pain points, recommend solutions, and drive continuous improvement in customer engagement and retention. Tech-Savvy Approach: Leverage technology and tools to streamline processes, track customer interactions, and improve overall efficiency. Qualifications & Skills: Strong communication skills (both verbal and written) to engage effectively with customers and teams. Excellent problem-solving abilities to address challenges and develop strategic solutions. Tech-savvy with the ability to quickly adapt to new software and tools. Strong analytical skills to interpret customer data and drive actionable insights. Experience in customer support, onboarding, or account management roles preferred. Ability to manage multiple accounts and priorities effectively. Proven ability to work in a collaborative, cross-functional environment. Why Join Us? Be part of a dynamic, customer-focused team that values innovation and growth. Opportunity to work with cutting-edge technology and industry leaders. A supportive and inclusive work environment that fosters professional development. Competitive salary, benefits, and career advancement opportunities. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we would love to hear from you! Apply Now!

TATA HFL || Inbound || Customer Service || Customer Care Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 Contact Details:- HR Namrata Contact No:- 8624868754

Customer Support Specialist WFH ( 4:00 PM 1:00 AM, 6:00 PM 3:00 AM) Salary: Rs.15000 Pm Immediate joiners . Requires excellent communication skills, the ability to support backend operations, and the drive to engage with prospective customers

As a member of our team, you will be responsible for visiting educational institutions to promote our services and establish partnerships. Your primary role will involve mapping local markets to identify potential revenue opportunities. You will be actively involved in funneling clients and customers, both in the B2B and B2C sectors. In addition, you will play a key role in managing revenues and addressing customer queries to ensure a high level of satisfaction. This is a full-time position with a day shift schedule from Monday to Friday. The work location will be in person, allowing you to engage directly with educational institutions and clients. If you are passionate about driving revenue growth, building relationships with customers, and contributing to the success of our organization, we look forward to welcoming you to our team. The expected start date for this position is 31/07/2025.,

The company Transcom is looking for a Customer Success Associate to join their phone pe process in Gurugram, Sector 18 Udhyog Vihar. As a Customer Success Associate, you will be responsible for handling customer queries. The ideal candidate should be a graduate with the flexibility to work in rotational shifts. Both freshers and experienced individuals are welcome to apply for this position. Female candidates have the option of working in day shifts. The salary for this voice process position ranges from 23 CTC to 25 CTC. The interview process will be conducted through walk-in interviews. This is a full-time position with a 6-day working week and 1 day rotational week off. Immediate joiners are preferred for this role. If you are customer-oriented, have good communication skills, and can work in a fast-paced environment, this role might be a great fit for you.,

About the Team: The Care team at PayU Payments India serves as the frontline support for our customers, ensuring seamless resolution of payment-related queries and technical issues with empathy and expertise. Our dedicated professionals work round-the-clock to deliver exceptional customer experience while maintaining the highest standards of service quality and operational excellence. About the Role: The Social Media Escalation Analyst is responsible for managing and resolving complex customer issues that have escalated through social media channels. This role involves monitoring social media platforms, analysing customer sentiment, identifying critical escalations, and providing timely resolution to protect brand reputation. The position requires a deep understanding of social media dynamics, crisis management, and customer service excellence to enhance customer satisfaction and maintain positive brand perception across digital platforms. Responsibilities: Monitor and manage social media escalations across multiple platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) to identify and prioritize critical customer issues Analyze social media sentiment and engagement data to identify trends, patterns, and potential reputation risks that require immediate attention Collaborate with cross-functional teams including PR, legal, customer service, and management to develop comprehensive response strategies for complex escalations Track and report on escalation metrics including response times, resolution rates, sentiment improvements, and customer satisfaction scores Conduct root cause analysis of recurring social media issues to identify systemic problems and recommend preventive solutions Engagement with complainants and respond to customer queries & complaints via available mediums (Social media platforms, Emails, Calls) Requirements: Graduate (Bachelor’s degree), degree in communication, marketing is a + 2-4 years of proven experience in social media management, customer service, or crisis communication Demonstrated experience handling customer escalations in digital environments Experience with social media management tools and analytics platforms What we offer? A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

Urgent Hiring For "Email Support Executive" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Krapanshi 9111762733 Required Candidate profile Graduation is mandatory Good communication is required 1 year experience is mandatory in banking or BPO Email drafting experience is compulsory

Job Title: Manager Customization Location: Chennai Department: Customer Relationship Management Reporting To: Head CRM Organization: DRA Homes Job Purpose: To lead and manage customer customization requests and ensure a seamless customer experience by effectively coordinating with internal teams, vendors, and clients. This role acts as a bridge between customers and project execution teams, ensuring that all modifications are executed as per customer expectations and within project timelines. Key Responsibilities: 1. Customization Management: Serve as a single point of contact for customers requesting unit customization.Coordinate with design, engineering, and execution teams to validate feasibility of customizations.Prepare and share customization quotes, drawings, and timelines with customers.Monitor execution of customizations on-site and ensure quality and compliance. 2. CRM & Customer Communication: Maintain proactive and professional communication with customers throughout the lifecycle.Address customer queries, issues, and feedback with prompt resolution.Manage post-booking interactions including welcome calls, documentation assistance, and progress updates.Conduct site visits and walkthroughs with customers. 3. Documentation & Reporting: Maintain accurate records of customization approvals, cost sheets, drawings, and customer communications.Generate periodic reports on customer satisfaction, pending customizations, and execution status.Ensure documentation complies with RERA and internal standards. 4. Coordination: Liaise with project managers, architects, vendors, and contractors to align customization timelines with construction milestones.Coordinate with finance and legal teams for agreement changes or payment updates related to customizations. Key Requirements: Education: Any Degree Experience: 4–10 years in Real Estate CRM or Customization roles. Proven track record in customer-facing roles and project coordination.