1853 Customer Queries Jobs - Page 19

Responsibilities: * Manage incoming customer calls & emails * Resolve complaints promptly * Maintain high NPS score through excellent service * Uphold company values & policies at all times * Handle customer queries with empathy

Tata capital Inbound (customer service) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 HR Contact Details:- HR Mahek Contact No:- 7559401618

ORG: A well established Wealth Management Company ROLE: - To assist customers with queries related to their investments, products , features etc. via calls and chats - Handle customer complaints, provide solutions - Build Client Relations Required Candidate profile - Freshers or Experienced in Customer Service - Fluency in English & Hindi - Graduate - Knowledge in Mutual Funds / Wealth Mgt preferred - Flexible to work on rotational offs, 5 days / week

Job tittle; Customer Service/ support head; Our organization is dealing with quality control and materials testing instruments for the textille industry in India and abroad. We are looking for customer support head with following requirements. Job Summary: Male or female candidates with diploma or Graduates in Engineering/science/management with 5 years of similar experience. Eexperience in handling customer queries in product based organization preferred. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. In and around Banashankari, Jayanagar, Basavagudi, Chamrajpet, kumarswamy layout . Able to manage the team of sales and service department to ensure customer sationsfaction.

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction.

Urgent hiring for Customer Support Executive for Road Side Assistance in Gurgaon Location: Sector-66, Gurgaon Work Week: 6 Days Benefits: TA + PF + Insurance JD: To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards. To assist and co-ordinate with the clients and the dealer network for prompt customer service. Documenting all the correspondence with the customer whether inbound or outbound, written documents etc, into an integrated system for enhanced reporting extraction for client and operations team. Work with team spirit to achieve a common goal i.e. customer satisfaction. Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

Work Location: Manyata Tech Park, Bangalore Salary: Up to 5 LPA Interview Type: Walk-in at Izee Manpower Contact: Reza – 9972675691

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

TATA 1 MG BLENDED- Customer support process/ voice process Experience- 6 months to 1 yrs of experience is mandatory 80% Customer Service and 20% Chat Salary - Undergraduate-15k Graduate-16k Rotational shift- 6AM to 12AM ( any 9 hours shift) Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. Location:- Noida Sector 62 Schedule Your Interview Now! HR Contact: Niranjan Call/WhatsApp: +91 8180837031 Perks and benefits High Incentives and growth opportunities.

Work Location: Manyata Tech Park, Bangalore Salary: Up to 6.75 LPA Interview Type: Walk-in at Izee Manpower Contact: Reza – 9972675691

Graduate Mandatory, result awaited can also apply Min 0-2 Yr exp into Int. customer service process Excellent Communication skills 5 Days working Freshers - 4L Upto 2 yrs exp -5.5L Gurgaon location Freshers can also apply Max age 25 yrs Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com

SUMMARY We are hiring 10th or 12th Pass freshers for a Leading Tea Brand in Kolkata. JOB LOCATION: Southcity, Sealdah , Lindsay, Acropolis, Highland, City Center 2 , Shapoorji, City Center 1 , Subhadarshini Raniganj , Silvision Mall Tarakeshwar Key Responsibilities: Warmly greet customers, take orders, and suggest suitable food & beverage options. Handle billing and all payment modes accurately. Support sales & service across outlet and online channels. Address and resolve basic customer queries or complaints. Collect customer feedback and ensure a positive experience. Maintain food safety, hygiene, and outlet cleanliness standards. Requirements Qualification- Minimum 10th pass / 12th pass Age limit 18 30 years. Only Male candidates can apply. Rotational Shifts, 10 hours/day. 26 Working days/month with 4 weekly offs. Benefits Salary in hand -10000/ per month

SUMMARY Hiring freshers for customer support role in a leading KPO company in Kolkata, salary upto 18k inhand Job Location: Kolkata (Work from Office) NOTE: Only Kolkata candidates can apply. Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience :Only freshers can apply. Communication Skills: Excellent English communication is mandatory (verbal & written). Benefits Perks & Benefits: Cab Facilities for employees. Sat/Sun fixed off PF/Medical insurance coverage IJP- Internal job promotion opportunity Incentive over and above the salary

Hiring for top most brand 1 year exp for international cs both side cabs unlimited incentives pf incentives salary upto 40k rotational shifts and off

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: O2C (Transactional Accounting Services).

Interested candidates can share their CV to Zoya Hasan on 9818058256 or can mail on zoyahasan@policybazaar.com Job Location - Gurgaon, Haryana Salary - 2.5LPA to 4LPA Interview Mode - Face2Face What would be the roles and responsibilities: Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Giving the right pitch to the potential customers, so they end up buying the product or availing the services. Keeping a proper record of the customers. Maintaining and updating the information of the customers regularly. Providing the best possible solution to the queries of the customers. Making products and services reports by collecting and analyzing the information provided by the customers. What we are looking for in a candidate: Should be Confident & Dynamic. Should have a bent towards Sales. Excellent interpersonal and listening skills Good persuasion skill. Should be efficient in converting customer interest into sales. Good negotiation skills. Team Player Quick learner, creative and achiever. Passionate about work output Desired Skills and Experience: SSC or higher education. Fresher or Experience Ability to communicate effectively Hindi & English language. Basic computer skills. What do we offer? Amazing work culture. Complete Day shift. 6 Day working 1 Roster off Unlimited Incentives Good opportunity for career progression. GMC- Group medical coverage Gratuity is paid as per applicable law which is over and above total offered CTC Regards Zoya Hasan Hiring Team PolicyBazaar 9818058256

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

Providing software support on email and chat solving problems and providing additional support for website creations,updation, marketing and other back office operations. Respond to customer queries and support requests via email, chat, or ticketing systems in a timely and professional manner. - Identify, troubleshoot, and resolve product or service issues reported by customers. - Collaborate with internal teams (technical, sales, and product) to ensure effective issue resolution. - Escalate complex or unresolved issues to higher-level teams, ensuring smooth transition and follow-up. - Provide accurate information about product features, updates, and troubleshooting steps. - Document all customer interactions and maintain accurate records of all support requests and resolutions in the CRM or ticketing system. - Ensure customer satisfaction by offering timely and effective solutions. - Maintain high levels of product knowledge to assist customers effectively. - Contribute to the development of support materials, including FAQs, knowledge bases, and troubleshooting guides. - Participate in regular training sessions to stay updated on products, services, and tools.

Panacorp Software Solutions is looking for a dynamic Telesales Executive to join our sales team. The ideal candidate should have strong communication and persuasion skills to generate leads and convert them into customers. Key Responsibilities: Make outbound calls to potential customers and introduce our products/services Follow up on leads and maintain a sales pipeline Explain product benefits and resolve customer queries Achieve monthly sales targets and KPIs Maintain accurate records of interactions in the system Qualifications & Skills: Experience: Minimum 1 year in telesales or a related field (Freshers not eligible) Education: Any Degree Skills Required: Strong verbal communication and sales skills Ability to convince and convert leads into customers Basic computer proficiency (MS Office) Fluency in English and Tamil preferred

Key Responsibilities : Outbound Calls : Make outbound calls to potential customers from provided leads. Product Knowledge : Learn and understand the products/services offered by the company to effectively communicate benefits and features to potential customers. Sales Pitch : Deliver scripted sales pitch to the customer and adjust as needed to address customer needs and concerns. Customer Queries : Answer questions about products/services, pricing, and terms, providing excellent customer service. Sales Targets : Meet and exceed daily, weekly, and monthly sales targets and performance metrics. Data Entry : Accurately input and update customer information in the CRM system. Follow-ups : Conduct follow-up calls to potential customers who have shown interest or require more information. Feedback : Collect and report customer feedback to help improve products/services and sales processes. Team Collaboration : Work closely with the sales team and other departments to ensure customer satisfaction and resolve any issues.

Key Responsibilities: Coordinate between internal teams (sales, logistics, finance) and external clients. Handle order processing, tracking, and after-sales support. Maintain sales records and generate reports for management. Respond to customer queries, complaints, and ensure resolution. Support the sales team with documentation, proposals, and quotations. Requirements: Bachelors degree in Business Administration or equivalent. Proven experience in internal sales coordination or similar roles. Excellent communication and organizational skills. Proficiency in MS Office and ERP/CRM systems. Location- Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

addressing client queries, concerns, and follow-ups efficiently, as well as maintaining and updating customer data in the CRM software

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Location : Noida Key Responsibilities:- - Handle inbound and customer queries via call , email, or chat. - Provide accurate and helpful information about our products/services. -Resolve customer issues in a timely, professional, and friendly manner. - Maintain a high level of customer satisfaction by addressing concerns and queries. - Keep accurate records of customer interactions and feedback. Requirements:- UG and Graduate Excellent communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 16k CTC to 25k CTC Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @8090893339 NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090893339 Regards, Saima Hiring Consultant Recoup Info 8090893339 #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

Urgent Hiring: Customer Support Executive Location: Marathahalli, Bangalore Designation: Customer Support Executive Languages Required: Must speak Malayalam / Tamil / Kannada fluently (any one) Minimum Qualification: 12th Pass Age Limit: Up to 35 years Shift: 9-hour rotational shift with rotational week off Salary: 15,000 16,000 per month (Fixed) Benefits: Permanent Job Fixed Salary Performance-Based Incentives Immediate Joining Apply Now – Limited Vacancies!