637 Customer Queries Jobs - Page 19

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW).

Position Overview: As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after-sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting opportunity to leverage your technical expertise and leadership skills in a dynamic, product-based environment, contributing to the success and growth of the company. Key Responsibilities: Ensure excellent after-sales service by attending to quality complaints and resolving customer queries promptly. Handle customer support for product-related issues, ensuring timely resolution and customer satisfaction. Manage a team of sales and service department members to ensure high-quality service and customer satisfaction. Address and resolve product issues effectively, ensuring customer needs are met consistently. Qualifications: Diploma or Graduate in Engineering/Science/Management. Minimum 5 years of experience in a similar role, preferably in a product-based organization. Experience in handling customer queries and ensuring quality customer support. Strong communication and problem-solving skills.

Role & responsibilities Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The Same Defining and Understanding Client Requirements and Aligning Processes to Fulfil the Same Handling Client Calls - Daily/ Weekly or as Needed Collecting Data for Billing Purposes - Number of Transactions, Production Man Hours Etc. Reviewing and Analyzing Process Metrics for All Processes In The Account Creating and Presenting SMRs Every Month Creating and Sending Monthly Reports to Senior Management Signing Off Daily Dashboards Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies Conducting Skip Level Meetings Ensuring QMS Compliance for All Processes Handled - Following of Quality Processes Thoroughly - Checklists, Standards Etc. Coordinating Billing Activities with Finance Department Creating And Updating The Process Plan Preferred candidate profile Minimum 10 years of industry experience Hands-on experience with ORM (Online reputation Management) Minimum 2+years experience of leading a Complaints Management Desk / L3 in an International Contact Centre Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model. Perks and benefits GLIP, Mediclaim

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customers' requirements.

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males