637 Customer Queries Jobs - Page 20

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Handle customer queries for the OPTUS process. Maintain high service quality in night shifts. Communicate fluently in English. Resolve issues efficiently in a telecom setup. Participate in HR, Versant (65+), and OPS rounds. Required Candidate profile Fresher or experienced Language: Candidate should be fluent in English, and Hindi is mandatory 6 Days working, day rotational, week off Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

Address customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner. Provide accurate and timely resolutions to ensure customer satisfaction. Required Candidate profile Perform duties from the office premises, adhering to company policies and guidelines. Collaborate effectively with team members and supervisors to deliver exceptional customer service. Perks and benefits 10% Incentive on Salary/week

WE ARE HIRING FOR CHAT & VOICE PROCESSES FOR A NO 1 BPO MNC AT GURGAON NO OF POSITIONS : 340 FRESHERS & EXPERIENCED candidates in customer support can apply. Freshers Salary : 15 K -20Kin hand + 2.5 inc.+ Cab (one side/both side) and Huge incentives Experienced candidates salary: Upto 33K + Incentives Job Location : Gurgaon Shift timings : comfortable shifts with one side /both side cab ---------------------------------------------------------------------------- IMMEDIATE REQUIREMENTS & EASY INTERVIEWS :1 DAY INTERVIEW PROCESS Please Contact ASAP for details Senior HR Manisha - 9541651940 (Call & Please share the details on WhatsApp as well) Email : manishadembi223@gmail.com NO CHARGES TOUCH CONSULTANTS

Responsible for Commercial vehicle segment, customer handling, Manage RFQ/RFI response, generate leads, Update sales plans, Email communication with clients and internal departments, Follow-up on pending orders, payments Required Candidate profile Preparation of sales quotations and other related documents, Order booking and maintenance of order records, Coordinating payment collection , Email communication with clients and internal departments

Be the Digital voice across Instagram, WhatsApp, Google Play & App Stores, Google reviews, LinkedIn Manage all social channels - post, reply, engage Handle chats & after sales support with empathy Respond to reviews & comments across platforms Required Candidate profile 1-2 years of exp in a social media and/or customer support role Strong written communication with empathy and clarity Familiarity with Instagram, WhatsApp Business, and App store ecosystems

Job Title: Telecaller Location: Patiala SST Nagar Office Timings: Monday to Friday: 4:30 AM 1:30 PM (Includes 1-hour break) Saturday: 4:30 AM 10:30 AM About the Role: We are looking for Telecallers to join our team at UVLink Tech Services LLP and support our partner company in Australia (Loans at Life), a finance company specializing in loan services. The role involves engaging with potential and existing customers, explaining financial products, and assisting with loan processing. Key Responsibilities: Make outbound calls to potential customers and understand their loan requirements. Explain loan products, eligibility criteria, and documentation process. Communicate fluently in English to engage customers effectively. Follow up with leads and maintain a strong customer pipeline. Address customer queries and provide relevant financial solutions. Maintain accurate records of customer interactions and transactions. Achieve daily and monthly targets set by the company. Ensure compliance with company policies and financial regulations. Required Skills & Qualifications: Minimum Qualification: 12th Pass or Graduation (Preferred). Experience: 0-3 years in telecalling, sales, or financial services. Excellent Communication Skills in English (Mandatory). Persuasive and Negotiation Skills to convert leads into customers. Basic Computer Knowledge and ability to use CRM tools. Target-Oriented Mindset with a proactive approach. Perks & Benefits: Attractive incentives based on performance. Opportunity to work in the finance sector with a reputed company. Career growth and training support provided.

1. Handle inbound and outbound calls to potential clients and existing customers. 2 Provide information about real estate projects, offers, and property details. 3 Generate leads and follow up with interested prospects. 4 Maintain and update the customer database with relevant details. 5 Coordinate with the sales team to schedule site visits and meetings .6 Address customer queries and resolve concerns effectively. 7 Meet daily/weekly/monthly targets for calls and lead conversions. 8. Handle FtoF customers/prospects who may walk into office with or without appointment and make sure that the lead management system is being followed up on a regular basis.

About The Role : What do I need - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate What will I be doing - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features - Inform customers about new features and functionalities - Data Maintenance & Reporting Tech Stack & Tools : - Excel - Freshdesk of Similar Tool - Data Studio or Similar Tool (Slight Knowledge) Language - Tamil - English This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

At Hogr, we are redefining the way people discover and experience food. As a food delivery and discovery platform, we empower users to make informed dining decisions effortlessly. Whether you're craving something new or searching for the best local flavors, Hogr connects food lovers with the right choices at the right time.Our mission is to build a thriving food community-one where people explore, share, and celebrate their culinary passions. Through cutting-edge technology and a user-first approach, we make food discovery engaging, seamless, and rewarding.If you're passionate about food and innovation, Hogr is the place for you. Join our dynamic team and be part of a movement that's transforming the way people connect with food-one bite at a time. About The Role We are looking for technically skilled candidates with excellent interpersonal skills for the Customer Success position. You are responsible for troubleshooting technical issues (relating to app & order delivery), providing timely customer feedback, and supporting the onboarding of new restaurants, among other duties. Responsibilities - Regular and intuitive response to customer queries and feedback - Understanding the customer requirements and relaying the same to respective teams / departments. - Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms. - Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, discounts, payments / bills etc. - Quality check on posts made by customers. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback.- Talking to customers through a series of actions to resolve a problem. - Following up with customers /restaurants to ensure the problem is resolved. - Managing multiple cases at one time. Requirements Ability to stretch self to reach customer satisfaction and provide an error free product. Any Graduate with minimum 1-3 years' experience in similar roles Should be high on initiative, relationship building and analytical skills. Prior experience in customer support or tech support or similar role is advantageAttention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Should be fluent in English , Hindi & Kannada.

Seeking a Customer Success Executive to ensure positive customer experiences, build loyalty, and foster long-term relationships. Your Roles and Responsibilities: - Manage assigned customer relationships for successful product use, retention, and satisfaction - Prepare and nurture customers to become product advocates- Help customers achieve their educational goals using our products- Identify and address common customer issues- Advocate customer needs cross-departmentally- Identify and develop up-sell opportunities- Respond to customer queries via email and telephone You Should have: - Technical competency in coding, APIs, and schemas for SEO, iOS, and Android applications - 1-3 years of experience as a Technical Account Manager in a technology or SaaS solutions company- Strong written and verbal English communication skills- Techno-commercial mindset with understanding of various use cases- Graduation with an engineering background preferred- Strong teamwork skills with ability to work independently- Comfortable with night and flexible shifts This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job SummaryThe Telemarketing Senior Executive is responsible for leading telemarketing efforts, managing customer calls, generating leads, and supporting the sales team to achieve business goals. This role involves making outbound calls, following up on leads, and ensuring excellent customer service.Key Responsibilities :Lead Generation and Follow-Up :- Make outbound calls to potential customers to promote products or services.- Follow up on leads from marketing campaigns to turn them into sales opportunities.- Maintain a list of qualified leads and share it with the sales team.Customer Communication :- Explain product or service details to customers clearly.- Address customer questions and concerns professionally.-Build and maintain good relationships with customers over the phone.Team Support and Guidance :- Assist junior telemarketers with their calls and targets.- Share best practices and provide guidance to the team to improve performance.Reporting and Tracking :- Record call details, feedback, and outcomes in CRM software.- Prepare and submit reports on daily, weekly, and monthly telemarketing activities.Market Insights :- Gather customer feedback and share it with the marketing and sales teams.- Stay updated on company products and industry trends to handle customer queries effectively.

Role Team leader Customer service. Role Summary:- The Team Lead - Customer Service is responsible for managing a team of customer service agents, ensuring high-quality support to customers, meeting performance targets, and driving team success.- The role involves coaching agents, monitoring service levels, resolving escalations, and ensuring customer satisfaction in a fast-paced contact centre environment. Key Responsibilities:. Team Management:- Supervise, guide, and motivate a team of customer service agents.- Monitor daily operations to ensure team members meet their KPIs, including call handling, resolution time, and quality scores.- Schedule and manage agent shift to ensure coverage during peak hours. Performance Monitoring and Coaching:- Conduct regular performance reviews and one-on-one coaching sessions.- Provide constructive feedback to improve agent performance, communication skills, and customer-handling abilities.- Identify areas for training and skill development. Customer Issue Resolution:- Handle escalated customer queries and complaints to ensure quick and satisfactory resolutions.- Analyse recurring issues and suggest process improvements to minimize escalations. Performance Reporting:- Prepare and share team performance reports, including productivity, quality, and customer satisfaction metrics.- Highlight areas of concern and recommend solutions to improve performance. Process Improvement:- Collaborate with the operations and quality teams to streamline processes and enhance customer experience.- Ensure compliance with company policies, contact centre protocols, and customer service best practices. Motivation and Team Engagement:- Build a positive and energetic work environment that fosters teamwork and high morale.- Recognize and reward top-performing agents to maintain team motivation. Qualifications and Skills: Education:.- Bachelor's/Masters degree or equivalent experience in a related field. Experience:- 2-3 years of experience in a contact center or customer service environment.- Minimum 1 year in a leadership or team management role. Skills Required:- Strong leadership and people management skills.- Excellent verbal and written communication skills.- Problem-solving and conflict resolution abilities.- Ability to analyse performance metrics and provide actionable feedback.- Proficiency in using CRM tools, contact centre software, and Microsoft Office Suite. Behavioural Traits:- Customer-focused with a positive attitude.- Ability to stay calm under pressure and manage a fast-paced environment.- Strong decision-making skills and accountability.- Adaptable to process changes and business needs.Key Performance Indicators (KPIs):- Team Productivity (Average Handling Time, First Call Resolution).- Customer Satisfaction Scores (CSAT).- Quality Assurance Scores. Agent Attendance and Retention. Benefits:- Competitive salary and performance incentives.- Health and wellness benefits.- Growth and career development opportunities.- A collaborative and supportive work environment.ApplySaveSaveProInsights

Apply Now Job Title: Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements This position provides customer service support and resolution of routine problems regarding client's product or services, Job Description Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content creation; moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors, It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge Works with close supervision and clearly defined procedures Starting to demonstrate familiarity with client terminology, operating standards and procedures Starter without sustained metric performance levels, Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title, Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic, NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit We do not request or accept payments or security deposits from candidates during our hiring process We also don't solicit payment to verify a candidate's banking information upon employment If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam, Learn more: https:// concentrix /scam-warning/ Location: IND Chennai Fortune Towers Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Hiring for International BPO || Noida || Gurgaon UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- 15-40k in hand + incentives 2 way cabs Contact below: Janvi- 7087571293 Shivani- 9876451667

Hiring For Customer Support - (Voice Process & Chat Support) Work from office - Hebbal. Kudlu gate. Marathahalli. Shivaji Nagar. Electronic city Bangalore. Graduate degree with 1 yr experience in bpo as Voice Process or Chat Process. Required Candidate profile Salary budget 20k ctc to 30 kctc. Excellent English + Hindi Verbal Communication. Age limit.not more then 32yrs Walkin interview only Interested candidate contact Madhhur - 9560576207

Responsibilities Respond to customer questions related to our products, services, and policies. Reach out to restaurant partners from provided leads and guide them through the onboarding process. Efficiently handle complaints, troubleshoot problems, and provide effective resolutions. Assist customers with placing, tracking, and managing orders. Offer guidance and troubleshooting for technical issues. Route issues beyond your scope to appropriate teams or supervisors. Accurately document interactions and transactions using our CRM system. Consistently meet or exceed performance targets for resolution time, satisfaction, and productivity. Preferred candidate profile Minimum 6 months of customer service experience. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic, patient, and professional in all interactions. High attention to detail and ability to multitask effectively. Quick adaptability to new technologies and procedures. Positive attitude and a proactive approach to challenges. Familiarity with CRM systems is a plus.

system, Location: Gurugram Department: Operations Last Mile Delivery Reports to: Rider Support Manager / City Operations Lead Employment Type: Full-Time Experience Required: 1 3 years About the Role Tata 1mg is expanding its Rider Support Team to act as the central customer care function for our directly managed last-mile delivery fleet. As a Rider Support Executive, you will be the first line of support for resolving real-time rider delivery issues and customer-related exceptions. You will work closely with the operations team, technology teams, and third-party logistics partners like Rapido to ensure smooth delivery experiences. This role is critical to our live operations, especially as we onboard newer players as our 3P partners for Quick Commerce (QC) deliveries. Key Responsibilities: Handle inbound calls from delivery riders (1mg-managed and 3P partners) regarding delivery exceptions or support needs. Validate delivery issues with end customers (e.g., customer not available, wants to cancel, address mismatch). Take appropriate action in the system marking orders as cancelled, retry, or delivered based on the SOP. Serve as a key link between riders, customers, and backend ops to resolve issues quickly and accurately. Maintain accurate logs of each support interaction for auditing and escalation tracking. Collaborate with the city/central ops teams to improve issue resolution SLAs and reduce failed deliveries. Assist in process documentation, quality checks, and feedback loops from rider escalations. Flag suspicious or repeated rider behaviour (e.g., fraudulent cancellations or delivery mark errors). Support special projects or new partner integrations as needed. Who Were Looking For: Strong verbal communication skills in Hindi and English (and other regional languages plus). Problem-solving mindset with the ability to think on your feet in high-pressure situations. Good data entry and familiarity with mobile/web apps (training will be provided on internal tools). Willingness to work in rotational shifts, including weekends and holidays. Experience in logistics, customer care, or dispatch control centres is a plus but not mandatory. Preferred Qualifications: Bachelor's degree or diploma in any stream. 1-3 years of experience in customer service or field support roles. Prior experience in delivery ops, call centers, or tech platforms (Swiggy, Dunzo, etc.) preferred. Why Join Us: Be part of a high-impact team improving the real-time delivery experience for millions of customers. Opportunity to grow with a rapidly expanding Rider Support function. Exposure to live operations, tech tools, and cross-functional collaboration. Fast-paced and dynamic work environment with room for ownership.

Walk-in Drive for Customer Support Email Process at SMFG India Credit SMFG India Credit is hosting a walk-in recruitment drive for the Customer Relationship Officer (Email Process) position! We are a leading financial services provider and part of the globally recognized Sumitomo Mitsui Financial Group (SMFG). If you have experience in handling customer queries via email, this is your opportunity to join a dynamic team. Date: 23rd May 2025 Time: 11:00 AM to 3:00 PM Job Location: Chennai, Porur Office Timing: 9:30 AM to 6:30 PM Interview Venue: SMFG India Credit Co. Ltd., Commerzone IT Park, Tower B, 1st Floor, Mount Poonamallee Road, Porur, Chennai, Tamil Nadu - 600116 To access the venue, kindly contact Ms. Gayathri Anand at 7304964190 upon arrival for your gate pass. Eligibility: Experienced candidates in handling customer queries via email Must have managed 50+ emails daily Age: 30 years & below Please attend the interview only if you have relevant experience in handling customer queries via email, managing 50+ emails on a daily basis. Job Responsibilities: Respond professionally and efficiently to customer emails Handle inquiries, requests, and complaints with a solution-oriented approach Ensure clear communication to prevent repeat queries Maintain accurate CRM tagging of customer interactions Build trust and strong customer relationships through effective communication Qualifications: Strong written and verbal communication skills Ability to multitask and manage time effectively Bachelor's degree preferred (any stream) 1-2 years of experience in customer service (email support/semi-voice/non-voice) Next Steps: Walk in with a copy of your updated resume Arrive 10-15 minutes before your scheduled time for a smooth check-in process Join Us! Be part of SMFG India Credit, a trusted financial institution with a pan-India presence, serving millions of customers. If you are passionate about customer service and eager to grow in a dynamic environment, we welcome you to attend the walk-in drive! To access the venue, kindly contact Ms. Gayathri Anand at 7304964190 upon arrival for your gate pass.

Address customer inquiries, concerns, and complaints via phone calls in a professional and courteous manner. Provide accurate and timely resolutions to ensure customer satisfaction. Required Candidate profile Perform duties from the office premises, adhering to company policies and guidelines. Collaborate effectively with team members and supervisors to deliver exceptional customer service.

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata: 8624868754 Perks and benefits High Incentives and growth opportunities.

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Hiring Telecaller for Fresher & Experience. - Customer support for Ecommerce - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Excellent English Communication HR Connect -Ms. Riya - 63980 09438 Required Candidate profile Qualification - Any Graduate 5 Days working Male & Female both can apply Candidate needs to be well versed in English minimum 06th experienced is mandatory in customer support Good luck

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Hindi and English 6 Days working 1 Rotational Off immediate joining CTC upto 35k If interested call Pallavi 9343632026 Perks and benefits .