637 Customer Queries Jobs - Page 23

Work from Office ( Gurgaon , Mohali & Indore ) Education- Graduate Fresher or Exp ( Excellent in English) Sal- 18k to 35k ctc 5.5 working days immediately joining Hr - 9930294844 https://forms.gle/U7A8iyGTshnR6H5b9

Act as the primary point of contact for customers in the Unsecured Credit Vertical . Assist clients with loan applications, documentation, and disbursement processes. Cross-sell banking products (e.g., credit cards, deposits, insurance) to existing customers. Resolve customer queries and complaints promptly to ensure satisfaction. Monitor portfolio performance and follow up on delinquent accounts. Conduct customer awareness sessions on financial products. Collaborate with credit teams to ensure timely approvals/rejections. Maintain CRM records and generate reports on customer interactions. Achieve branch-specific targets for customer acquisition and revenue. Ensure adherence to compliance and risk management policies. Highest Education Bachelor of Arts Working Language English

Job description Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. Responsible for handling customers of Lawns & Beyond project contains entire customer data base. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress Responsible to interact with clients to guide them and solve their queries. Facilitate Coordination between the clients and other teams (Sales / Finance / Operations). Issue letters / communication to clients and its follow-up. On boarding of customers post booking Achieving collections targets Follow up with banks on loan sanctions and disbursements Customer query resolution ERP updation Preferably worked on Salesforce & Far vision Candidate should have minimum 1 to 5 years of good experience in Post sales/ Customer Services / CRM Activities in the Real Estate sector Providing end to end after-sales service to clients. Ensure good customer relationship. Follow up for post-sales service issues and also to explore new business opportunities with allocated existing clients. Maintaining a strong relationship with a client and advising them on issues related to the product and offering solutions on the same. Collect & maintain the customer data properly and ensure timely follow up with the customers as and when required. To ensure efficient query handling, issue resolution, data tracking and feedback. Role: Customer EngagementIndustry Type: Real EstateDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Sales Support & OperationsEducationUG: Any GraduatePG: Any Postgraduate Role & responsibilities Preferred candidate profile

Process name - JFL Dominos - Minimum 12th pass - Experience: fresher are ok - Good Communication - Fresher: 18k in hand / Exp: 21k CTC Required Candidate profile Qualification:- Hsc Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

As a Post-Sales Customer Relationship Manager , your core focus will be on ensuring long-term customer satisfaction, retention, and account growth . Youll act as the trusted advisor and advocate for our customers, ensuring their goals are met and they receive maximum value from our platform. This is not a sales role, but youll be instrumental in identifying opportunities for expansion and renewals. Key Responsibilities Develop and maintain strong, long-term relationships with assigned customer accounts post-sale. Ensure smooth handoff from Sales and Onboarding teams to Customer Success. Serve as the primary point of contact for strategic customers, advocating for their needs internally. Conduct regular check-ins, business reviews, and success planning meetings. Monitor customer health scores, usage metrics, and engagement trends to proactively address risks. Identify upsell, cross-sell, and renewal opportunities and collaborate with the Sales team to execute. Collaborate with Support, Product, and Engineering teams to resolve issues and improve the customer experience. Collect and share customer feedback to influence product roadmap and service improvements. Maintain accurate and up-to-date CRM records, including customer communication, activities, and risks. Qualifications Bachelor's degree in Business, Communications, Information Technology, or a related field. 1-3 years of experience in Customer Success, Account Management, or Relationship Management within a SaaS or B2B technology company. Strong understanding of SaaS business models, subscription metrics (e.g., churn, NRR, LTV), and customer journey stages. Excellent interpersonal, communication, and presentation skills. Proven ability to build trust and maintain strong client relationships. Strong problem-solving skills and a proactive mindset. Familiarity with CRM systems (e.g., Salesforce, HubSpot), customer success tools (e.g., Gainsight, Totango), and support platforms. Preferred Qualifications Experience managing enterprise or mid-market customer accounts. Background in tech, product, or implementation support.

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. Perks and benefits High Incentives and growth opportunities.

A Customer Support Executive job description typically includes roles and responsibilities focused on providing excellent customer service, resolving issues, and ensuring customer satisfaction . They handle inquiries, troubleshoot problems, process returns, and maintain positive customer relationships. This role also involves understanding company products/services, preparing policies, and potentially managing a team of support representatives. Here's a more detailed breakdown: Key Responsibilities: Handling Customer Inquiries: Addressing customer questions and concerns promptly and accurately, using various communication channels like phone, email, or chat. Issue Resolution: Troubleshooting technical issues, resolving complaints, and finding solutions to customer problems. Customer Satisfaction: Ensuring customers have a positive experience by providing helpful information, timely assistance, and efficient resolutions. Building Relationships: Establishing and maintaining positive relationships with customers to foster loyalty and repeat business. Product/Service Knowledge: Understanding company products and services to answer customer questions and provide accurate information. Data Analysis: Tracking customer interactions and analyzing data to identify trends and areas for improvement. Team Management (in some cases): Supervise a team of customer support representatives, provide training, and monitor performance.

Hiring for International processes - voice and Non Voice Salary upto 38k in hand + Incentives Location, Millennium Towers, Brookefield Should be comfortable with 24/7 shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview Required Candidate profile Good verbal communication skills mandatory Should be comfortable working in night shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview

Respond customer inquiries via phone, email, chat or with complaint registers over customer portal Collect proper evidence from the site team for technical analysis for registration of complaints and tracking each tickets for all customer complaints

SUMMARY Exciting Opportunity for Non Technical Graduate Freshers To Start Their Career In A Leading MNC Company details: Our client is a multinational company based in Ireland that specializes in providing consulting and processing services. Designation: Customer Support - Non Voice Process Location: Chennai Job Role Handling non-voice customer support processes Addressing customer queries through chat or email support (No Calling) Working in rotational shifts, mostly during the night Requirements Requirements: All Graduates eligible except BTECH and BSC Computer Science candidates Proficiency in spoken and written English with proper punctuation and grammar Possession of original hardcopies of all semester marksheets and degree certificate Benefits Salary: upto 18.5K CTC PF,ESI BOTH WAY CAB(Pickup and drop will be provided) Work From office Click to chat with 2COMS (10:00 am - 06:00 pm) post applying: +91 8101122022 (Start chatting by typing "Hi/Hello") To start chat , click link & then press enter once the keyword ( Start Chat For Job ) pops up on the typing area of WhatsApp.

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

We are looking for a Candidate with Exp in Handling Inbound calls, Technical issues & customer concerns Good to Have Tech Knowledge - CAD CAM Cutters plotters spreader Exposure to "garment industry machinery service" will be an added advantage

Roles and Responsibilities Provide administrative support to the sales team, including preparing quotations, proposals, and MIS reports. Assist in order processing, payment follow-ups, and customer queries management. Coordinate with customers through phone calls and emails to resolve issues related to orders or products. Prepare sales reports using Excel sheets or other tools.

We are looking for a responsible and experienced Sales Coordinator to join our Sales Team. The accountability and responsibility of this role entails providing Sales Operational Support to our Sales Team. A successful Sales Coordinator should ensure the efficient and smooth day-to-day operation of our office. Qualifications Bachelors degree or equivalent experience Ability to adapt new thing quickly Proficiency in MS Office (MS Excel and MS Word, in particular). Positive Attitude Responsibilities Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers. Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events. Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department. Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. Making the companys products and services as attractive to potential customers as possible

Seeking a fluent English-speaking Customer Service Rep with 6+ months of international support experience. Day / Night shift role supporting US/UK clients with prompt, professional issue resolution.

Hiring for Customer Support Gurugram Location Requirment : Grad Fresher , UG with min 6 months exp. Salary Grad fresher : 27k Inhand Exp Upto 32k In hand Lucrative incentives + Attendence bonus Both side cabs | Free Meals Contact Abhay 8448748429 Required Candidate profile Excellent commincation skills mandate Freshers are welcome Comfortable with US Shifts Any Location within Delhi NCR Immediate Joiner required

Job Vacancy at SMFG India Customer Support (Email Process) SMFG India Credit is a leading financial services provider, offering innovative solutions to customers across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. Position: Customer Relationship Officer Service Department: Customer Service Eligibility: Only experienced candidates in handling customer queries via email may apply. Must have managed 50+ emails daily . Age : 31 years & below Interested candidates can email their resume to : gayathri.anand@smfgindia.com Job Purpose: The Contact Centre Agent will handle customer queries, requests, and complaints primarily via email, with occasional phone interactions. The role requires cross-training for inbound calls, ensuring prompt and effective resolution while maintaining a professional and customer-centric approach. Key Responsibilities: Customer Interaction & Query Resolution: Respond to customer emails professionally and promptly. Provide end-to-end resolutions via calls/emails while ensuring customer satisfaction. Ensure clear and concise communication to prevent repeat queries. Customer Service & Relationship Management: Conduct thorough investigations to address customer concerns effectively. Follow up with relevant stakeholders as per the defined process. Build sustainable relationships and trust through effective communication. Process & Quality Management: Maintain accurate tagging of customer interactions in the CRM system. Ensure adherence to the companys service policies and guidelines. Continuously update knowledge on products and processes to provide accurate information. Training & Team Collaboration: Participate in training sessions for self-learning and skill enhancement. Stay updated on product and service developments. Assist in handling escalations and complex queries with professionalism. Required Skills & Attributes: Strong verbal and written communication skills. Ability to multitask, prioritize, and manage time efficiently. Professional and polite interaction skills (both written and verbal). Ability to handle pressure and work effectively in fast-paced environments. Qualification & Experience: Education: Bachelor's degree preferred (any stream). Experience: 1-2 years in customer service (email support, semi-voice, or non-voice process). Domain Knowledge: Prior experience in handling customer queries via email, CRM tagging, and resolution management. Other Considerations: A customer-centric approach with a positive attitude. Ability to analyze customer concerns and provide appropriate solutions. Strong problem-solving and interpersonal skills. Join Us! Be part of SMFG India Credit , a trusted financial institution with a pan-India presence , serving millions of customers. If you are passionate about customer service and eager to grow in a dynamic environment, we welcome you to apply! Interested candidates can email their resume to : gayathri.anand@smfgindia.com

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Apply in the below link if you are interested in Walkin https://feedbackally.walmart.com/survey/VwvT9iBKoi5ShE5/ (Give a retry after 6 months if you had recently been interviewed for the same role) Interview invites will be shared based on initial screening of Applications Job description Role & responsibilities Role: Senior Resolution Coordinator, Contact Center Exp range: 1 Year to 3 Years Only, relevant experience in international customer service roles. Important note: In this role, you may be asked to switch between any support channel of voice, chat, and Email based on the business requirements. You should be flexible to work in a 24/7 work environment with rotating 2 days of weekly time off and be able to work in permanent night shifts or any assigned shifts on a rotational basis based on business needs You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. Documents to be carried for the interview : (Give a retry after 6 months if you had recently been interviewed for the same role) Copy of this invite Updated Resume Govt ID proof Graduation Certificate or Provisional Degree Certificate (No Standing Arrears) Previous Company Relieving Letters Current Company latest revised / Increment letters Current Company Last 3 months Pay slips About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What you'll bring: 1 Year - 3 years of relevant Customer Service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation

HIring For International Voice Process Bengaluru, WFO Sal - 20k - 38k Inhand (Depending on Eligibility)+ MIV, + Incentives + PF 1 Side Cab, 1 Side Allowance (2k/Month) Share your Updated CV avneet.impacservices@gmail.com Required Candidate profile Good Communication Skills Graduate/Undergraduates 1 Year exp in International Customer Service Should be an Immediate joiner Should be in Bengaluru For The Interviews

Seeking a candidate experienced in escalation management (RBI, cyber-crime, grievances) via email and calls. Responsibilities include resolving issues, maintaining records, coordinating with internal teams, and managing customer.

Associate/Sr Associate (Freshers/Experienced) Voice/Chat Bengaluru, WFO Sal - 20k - 38k Inhand (Depending on Eligibility)+ MIV, + Incentives + PF 1 Side Cab, 1 Side Allowance (2k/Month) Send your CV and mention your city Paras.impacservices@gmail.com Required Candidate profile Good Communication Skills Graduate/Undergraduates Fresher 1 Year exp in International Customer Service Should be an Immediate joiner Should be in Bengaluru For The Interviews

Role & responsibilities Handle Day to Day Customer Queries & Coordinate with Service Team for Resolution. Follow up for payments from customers. Maintain the files & data in office. Assist in Managing office stock, documents etc. as required. Assist with other tasks as needed by the team. Preferred candidate profile Graduates would be preferred. Good communication skills. Good knowledge of Excel, Word, PowerPoint etc.

- Handle customer queries. - Basic troubleshooting. - Willingness to work in shifts.