Junior Executive - Customer Services at Mathura

Torrent Gas

3 - 6 years

2 - 4 Lacs

mathura

Posted:2 hours ago| Platform:

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Skills Required

handling customer queries customer service customer support sap customer complaints communication skills customer satisfaction maintain documentation customer queries interpersonal skills maintaining mis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide first contact resolution to the customers visiting at the Customer Service Centre.
Log all customer interactions in SAP with correct tagging and ensuring that they are routed to the concerned department within the organization.
Maintain follow up of pending customer issues and escalate pending customer concerns.
Coordination with teams who handles various other modes of Customers contact such as Call Center, E-mail desk etc. for timely resolution of customer issue and to provide feedback.
Highlights recurring issues/concerns faced by customers for process improvement.
Facilitate billing and collection efforts of the location
Manage the foot fall efficiently to maintain wait time within limit finalized by management.
Ensure Branding of the Customer Service Center premises.
Maintain documents and MIS of customers.
Generate and maintain MIS regarding customer interactions.

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Junior Executive - Customer Services at Mathura

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3.0 - 6.0 yrs

INR 2 - 4 Lacs

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