1853 Customer Queries Jobs - Page 16

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. We are inviting applications for the role of PA, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email. 2. Documenting / Recording transactions and the necessary follow-up requests Required Candidate profile Understanding multiple products and processes. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Train & Get Hired Customer Support Associate | Freshers Apply | Paid Training! Company: Sutherland Location: Airoli, Navi Mumbai Experience: 0 1 Year (Freshers Welcome) Salary: 3,000 (Training Stipend) + Competitive Salary Post-Hiring Employment Type: Full-Time / Contractual (Post Training & Selection) Industry: International BPO / Call Centre Functional Area: Customer Success, Service & Operations Jumpstart Your Career with Our "Train & Hire" Program! Are you a graduate looking to break into the corporate world with zero experience? We have got the perfect launch pad for you! Sutherland is offering an exclusive Train & Hire opportunity for enthusiastic, job-ready graduates who are passionate about customer experience. Whats special? Get trained by professionals, receive a stipend during training, and walk into a full-time job after successful completion. About the Program: Training Duration: 2 Weeks (On-site) Stipend: 3,000 after training Get Hired: Full-time offer post successful interview & evaluation Role: Customer Support Associate (Voice / Non-Voice/ Blended) Domains: E-commerce, Retail, Entertainment, Telecom & more Who Can Apply? Recent Graduates (2021,2022, 2023, 2024, 2025 pass-outs) Excellent communication skills (English) Basic computer knowledge No prior experience required Eagerness to learn, grow, and build a career Key Responsibilities (Post-Hiring): Handle customer queries via calls, chat, or email Deliver resolutions with clarity and patience Maintain high standards of customer satisfaction Follow process workflows and escalate when needed Perks of Joining Us: Paid Training with Placement Guarantee Attractive Salary + Incentives Post Hiring Career Growth Opportunities 5 Days Working (Role-dependent) Friendly, supportive, and fast-growing work environment Hiring Process: Apply on Naukri with your updated resume Attend the 2-week training (with 3,000 stipend) Clear the assessment and interviews Get a full-time offer with us! Apply Now & Build Your Career with Confidence! Limited Seats. Immediate Joiners Preferred. Hit the Apply button now or share your resume at Harshika.Parikh@sutherlandglobal.com / 9137103233

Handle client interactions via calls, emails, and chat professionally. Address inquiries, maintain records, collaborate with teams to resolve issues, ensure compliance with policies, enhance satisfaction, and report updates to management. Required Candidate profile Graduate in any discipline. Freshers (18K CTC), 0-1 yr (24K), 3+ yrs (27–31K). Strong English, multitasking, analytical skills, MS Office, customer support tools; healthcare BPO exp is a plus.

COMPREHENSIVE JOB DESCRIPTION TEMPLATE A. POSITION BACKGROUND ORGANIZATION / Medi Assist Insurance TPA Private Limited DIVISION SUMMARY DEPARTMENT SUMMARY To serve the customers well by delivering a high standard, efficient customer service and to represent the organization in the possible best way. B. POSITION DETAILS DIVISION / Customer Relationship Management DEPARTMENT DESIGNATION GRADE (BAND) Executive / Senior Executive REPORTING TO LEVEL A3/A4 LOCATION Bangalore C. POSITION REQUIREMENTS Education Minimum: Graduate Other Requirements Qualification: Any graduate Experience Minimum: 0 5 Industry: Healthcare D. Job Description/Key Roles & Responsibility • • • • Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator • • • • Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Voice coordinator • • • • Respond to queries from the employees of the corporate over Phone Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. 1 2

Department: Internal Control Role: VR Listening Grade: E1/ E2 Designation: Assistant Manager/ Deputy Manager Location: Mumbai (Goregaon) Job Profile Listening to Voice recording as per dealer code of conduct requirements Handling and supervision of internal investigations of all reported and suspected fraud incidences, misconduct, policy / procedure breaches and timely issuance of reports. Investigate and assess alerts for potential risks. Take feedbacks from clients and maintain MIS data. Addressing clients record and ensure clients satisfaction. Delegate clients feedbacks to the Audit team. Requirement Graduate with experience of Fresher - 2 years. Proficiency with MS office especially Excel and Power point. Candidates with Kannada/ Bengali proficiency preferred. Good Communication skills (spoken & written). Well organized for preparing various MIS and follow-ups. Should be a self-starter, proactive, target oriented and a team worker. Should possess strong networking & relationship building skills. Share your updated CV on: pradeepkumar.muthukumar@kotak.com Contact no.- 8422917233

Responsibilities: Manage customer accounts from order processing to billing and recovery. Handle customer orders & dispatch via phone, email & chat with excellent service. Prepare invoicing, bank conciliation, accounts recovery using Zoho software.

As a medical equipment firm specializing in ICU department products such as ECG Machines, Oxygen Concentrators, Patient Monitors, and Bi-paps, we are seeking a dedicated individual to join our team. In addition to ICU products, we also offer a range of surgical equipment. Your primary responsibilities will include handling customer queries, visiting customers to promote products, and addressing repair work when necessary. This role requires a proactive approach to customer service and a willingness to engage with clients in a professional manner. This is a full-time position with a day shift schedule. Proficiency in English is preferred for effective communication with customers. The work location is on-site, requiring in-person interactions with clients. If you are interested in this opportunity and believe you have the skills to excel in this role, we encourage you to speak with us directly at +91 7291977194. The expected start date for this position is 02/06/2025. We look forward to welcoming a motivated individual to our team who is committed to providing exceptional service to our valued customers.,

Customer Communication & Sales Coordination Sales & Promotional Campaign Execution Digital Inquiry Handling & Marketing Tools Reporting & Analytics - 2–4 years of experience in sales coordination, customer support, or digital inquiry handling

Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email. Documenting / Recording transactions and the necessary follow-up requests. Required Candidate profile Candidates who are freshers or with relevant experience in domestic/international BPO are preferred. Strong interpersonal, problem-solving skills and verbal and written communication skills.

Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email.Documenting / Recording transactions and the necessary follow-up requests with other Required Candidate profile Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.

Excellent written and verbal communication skills Excellent communication skills Knowledge of customer service principles and practices Excellent customer service skills Ability to multitask and prioritize tasks Rotational shifts with rotational offs Perks and benefits Incentives PF&Medical Benefits Cab Service

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email 2. Documenting / Recording transactions and the necessary follow-up requests with other functions Required Candidate profile 1. Any Graduate / Post Graduate. 2. Typing speed of 30 to 40 wpm. 3. Candidates who are freshers or with relevant experience in domestic/international BPO are preferred. Strong interpersonal skills

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Team Leading for Collection Team for Personal Loans Handling Collection calsl on a personal loan for collecting EMI & Charges Look after customer queries and try to resolve the case in the best possible manner Updating daily achievements to superiors. Desired Candidate Profile: Team Handling experience for 3 years Experience in Tele calling, NBFC. Good Communication Skills DRA Certification Spoken Language Proficiency: English , Hindi and any other India Language

Job Summary: We are looking for friendly and confident Telecallers to join our team. Your job will be to make calls to potential customers, explain our services, answer their questions, and help generate leads or sales. You will also handle customer queries and keep records of calls. Key Responsibilities: - Make outgoing calls to customers and explain our services. - Answer incoming calls and provide information. - Keep a record of customer details and follow up with them. - Understand customer needs and suggest suitable services. - Maintain a positive and helpful attitude at all times. - Meet daily or weekly calling targets. - Work as part of a team to achieve company goals. Requirements: - Good communication skills in [mention languages, e.g., English, Hindi, etc.] - Basic computer knowledge to manage call records. - Positive attitude and good listening skills. - Ability to work under pressure and meet targets. - Prior experience in telecalling or customer service is a plus, but not required. Benefits: Training will be provided. Incentives and bonuses for good performance. Friendly and supportive work environment.Opportunity to grow in your career.

1. Tenders enquiries search through various Govt. & PSUs Private Sectors websites and other Portals. 2. Finally to get relevant Tenders/Enquiries and Passing the same to MD of the company. 3. Making Technical Proposals/Quotation/Offers of Engineering Products (Capital Goods)/Projects. 4. Hands on experience into customer Query handling. 5. Good in Calculations & making Technical Conversions (Pressure, Temperature & measurements etc.) 6. Study of tenders, making synopsis of technical & commercial points, discussing the same with Director/MD & CEO and preparation of tender. 7. To keep record of tender submitted. 8. To follow up and find out status of the same. 9. To reply to clients queries. 10. To keep track of tender due dates and opening dates. 11. In case of any problems faced during uploading of tenders, get in touch with concerned persons to resolve the issue. Skills :- Tendering,Estimation,Bidding,Technical Proposal Cooling Tower,Cost Estimation,Technical Query,Capital Goods,Technocommercial Offers,Project Estimation,Data Sheet,Tender Submission,Chillers,Thermal Calculation,GEM Portal,Tender Enquiry,Govt Tender,PSUs Tender

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: 2 years in customer service or support role (preferably in e-commerce or fashion). Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment. skills : - customer support, e-commerce, fashion industry, online retail, customer inquiries, order processing, refunds, exchanges, returns, issue resolution, live chat support, email support, social media customer service, Zendesk, Freshdesk, remote work, problem-solving, communication skills, English proficiency, customer experience, sustainability, fast-paced environment, teamwork, customer satisfaction.

Role Overview We are looking for a Logistics Coordinator Customer Support who can manage dispatches, track orders, and handle customer queries related to deliveries. You’ll be the key link between our warehouse, courier partners, and customers. Key Responsibilities Logistics & Dispatch Coordinate daily order dispatches through courier partners and transporters Prepare and manage shipping documents (invoices, e-way bills, delivery challans) Track shipments and ensure on-time deliveries Maintain accurate records of stock movements and return Customer Support Handle customer queries regarding orders, deliveries, delays, and returns Provide prompt updates to customers on dispatch and delivery status Coordinate with courier partners to resolve delivery issues Maintain a professional and helpful tone in all communication Share feedback from customers with the internal team Interview rounds are face to face, if okay then apply! Requirements 1–3 years of experience in logistics coordination or customer support (FMCG/e-commerce preferred) Strong communication skills (email, phone, chat) Basic knowledge of MS Excel, courier tracking tools, and ERP systems Ability to multitask and work independently Organized, reliable, and proactive

Hiring for: Customer Support Work Mode: Office Working Days: 5 Days, 2 Days Off Experience: 1 Year International Customer Support (Mandatory) Education: Graduate / Undergraduate Salary: 5.5 – 6.6 LPA Shift: Rotational HR Mayur-7357769199

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational Off)

**Radical Minds is hiring Customer Service Job role ** Process: Shiprocket (voice) Work Location: Noida Mode: Work from Office Requirements: *Graduate/Under graduate.* **Fresher can apply** Candidates must have *Good communication skills* Day Shift/Rotational Week Off Salary: Upto 18,000 CTC Interview Mode - *Face to face* Address -Plot no C-46, Noida Sector 57 Radical Minds. Contact: HR Vinod Kumar (8532052591)WhatsApp

The purpose of your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards and fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. It is essential to document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue. You will need to update your availability in the RAVE system to ensure the productivity of the process and record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions. Following standard processes and procedures to resolve all client queries is necessary, as well as resolving client queries as per the SLAs defined in the contract. Accessing and maintaining internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients is crucial. Identifying and learning appropriate product details to facilitate better client interaction and troubleshooting is also part of your responsibilities. It is important to document and analyze call logs to spot the most occurring trends to prevent future problems and maintain and update self-help documents for customers to speed up resolution time. Identifying red flags and escalating serious client issues to Team Leader in cases of untimely resolution is required. Ensuring all product information and disclosures are given to clients before and after the call/email requests is part of your duties to avoid legal challenges by complying with service agreements. Delivering excellent customer service through effective diagnosis and troubleshooting of client queries and providing product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions are essential. You will also need to assist clients with navigating around product menus and facilitate a better understanding of product features, troubleshoot all client queries in a user-friendly, courteous, and professional manner. Maintaining logs and records of all customer queries as per the standard procedures and guidelines is crucial, as well as accurately processing and recording all incoming calls and emails using the designated tracking software. Offering alternative solutions to clients (where appropriate) with the objective of retaining customers and clients" business is important. Organizing ideas and effectively communicating oral messages appropriate to listeners and situations, following up, and making scheduled callbacks to customers to record feedback and ensure compliance to contract/SLAs are also part of your responsibilities. To build capability and ensure operational excellence, you will need to maintain superior customer service levels of the existing account/client, undertake product trainings to stay current with product features, changes, and updates, enroll in product-specific and any other trainings per client requirements/recommendations, and partner with Team Leaders to brainstorm and identify training themes and learning issues to better serve the client. Additionally, updating job knowledge by participating in self-learning opportunities and maintaining personal networks is essential for your role. Stakeholder Interaction: Stakeholder Type: - Internal - Team Leaders: Performance review - HR: Hiring and employee engagement and retention - Training Team: Capability development - Technical Lead: Training, issue escalation/resolution - External - Client: Query Resolution Competencies required for this role include: Functional Competencies/Skills: - Process Knowledge: Knowledge of assigned process, tools, and systems - Foundation to Competent Behavioral Competencies: - Collaborative working - Problem solving and decision making - Attention to Detail - Execution Excellence - Client (Internal) Centricity - Effective Communication Performance Parameters: 1. Process - Number of cases resolved per day - Compliance to process and quality standards - Meeting process level SLAs - Pulse score - Customer feedback 2. Self-Management - Productivity - Efficiency - Absenteeism - Training Hours - Number of technical training completed,