The Arch Studio

CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of all the clients. Give or support the participants/clients about company products or services. Acting as a point of contact for complaints and escalating issues to the concern. Understand client queries and solve them in any manner. Key skills for Client Relationship Management : Polite disposition. Ability of rigorous followup. The ability to communicate confidently both through speaking and writing with colleagues and clients. Ability to understand the circumstances and act accordingly. Proactive. Thorough knowledge of products/services. Always available on calls. P:S - CRM should stay at a minimum distance of 30-45 mins from the office. Most important rule for MD - You have to sit with the CRM twice or thrice in a week to understand the clients queries. Support them to retain your clients.Role & responsibilities