Customer Quality Specialist

Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.

Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Electronics team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.

As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.

About the Position:

We are looking for a Customer Quality Specialist to join the Plant Quality / Electronics team, reporting directly to the Plant Quality Manager.
 

This position is based at our office in Manesar.
 

Your Responsibilities will be:

1. Reduction in customer PPM, Enhanced Customer Ranking/scorecard & Improve Customer Satisfaction Scores
2. Serve as the primary quality liaison between customers and internal teams (Engineering, Manufacturing, Supply Chain, Program Management).  3. Address customer complaints, quality issues, and warranty claims from the customers. Closures of all the claims within the given timelines.4. Ensure timely resolution of customer concerns through structured problem-solving methods (F3A, 8D, 5Why, Fishbone, etc.). 5. Lead root cause investigations for reported claims/defects from customer6. Collaborate with cross-functional teams to implement corrective and preventive actions (CAPA).  7. Validate effectiveness of corrective measures through testing and data analysis8. Analyze quality performance metrics (PPM, Defect Rates) and drive improvements.  9. Support New Product Introduction by reviewing Lesson Learnt and process FMEAs.10. Promote Zero-Defect culture within the organization.11. Conduct on-site visits to customer/supplier locations for quality discussions as needed, facilitate customer audits and ensure timely closure of findings. 12. Proficient in Quality Core Tools Like : PPAP, APQP, FMEA, SPC, MSA, Control Plan 13. Knowledge of SMT process, soldering standards (IPC-A-610), Robotic Soldering’s, EOL testing, ESD [Electrostatic Discharge]14. Monitor and ensure compliance with customer-specific quality requirements like PPAP, CARV, 4M & SMIR Report, IMDS. 15. Specific CSR : MSIL VSA Audit, Stellantis MPA Audit, VW/SK : VDA Audits, Be0N Submission, Suzuki : SIS-P Requirements. 16. to initiate segregation at customer end & at plant level to protect the customer in case of any claim from the customer. 17. Knowledge of customer portals. To communicate & ensure the customer quality manual, CSR requirements are met with the organization.

What Qualifications you will bring:

B.E./B.Tech in ECE/ME [with specialization in Automotive Electronics Prefererable]

[1] 6 to 8 Yrs. of exp in Automotive Sector and Customer Quality/ Engineering Management

[2] 3~5 Years Experience on Electronic Components 

Other skills that we would welcome:

Knowledge of Automotive Embedded electronic product( Instrument Cluster )
Knowledge of electrical components viz. Microcontroller, Regulator, Capacitors, Resistor etc. and interpretation of their data sheets    Knowledge of Embedded systemsExperience in using various instruments CRO,Spectrum Analyzer,Multimeter etc.Coomunication Skills, Relationship BuildingDesign knowledge of Integration of product in vehicle following simulation experience Knowledge of IATF 16949 & Quality Core ToolesWorking Knowledge of ICT,EOL BenchAble to understand Schemtic from Product drawing

Expectations from you in this position:

Customer Satisfactions [Details of Analysis, Response Time, Warranty Cost Reduction, Customer Quality KPIs]

Team Bonding

What does this position offer you:

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.

Take the next step:

Together, we will drive the world towards a safer, greener, and better-connected future.

Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Electronics business?
 

Talk to us! To apply, submit your application via [Website, such as LinkedIn].

About Us:

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.

Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers. 

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business. 

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.