Customer Quality Specialist

Continental

6 - 8 years

0 Lacs

gurugram haryana india

Posted:1 week ago| Platform:

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Skills Required

audit assessment management communication reports interface score escalation support design analysis analyze data fmea spc

Work Mode

On-site

Job Type

Full Time

Job Description

Evaluate and implement customer specific (quality) requirements (incl. e.g. plan and track re-qualification or product audit). Perform self-assessment based on the customer requirement
Management of PPAP process for serial release of product for external customer and internal customer
Communication via customer portals, e.g. PPAP, claim reports, certificates.
Customer interface (during visits, audit, Run Rate, change management, etc).
Track and act on Customer performance rating and Customer score card for location.
Quality alert and escalation (raise issue), Crisis management (e.g. sorting actions, analysis).
Support change management for design and process change.
Warranty Management and other claims from customer: Resolution of quality issue using Structured Problem Solving (e.g. 8Ds or A3) for warranty returns, Support with technical analysis, Corrective Actions for production issues related to warranty returns.
Warranty Management and Field observation (e.g. Analyze customer warranty trend data, Monitor warranty
Ensure continuous update of P-FMEA, Control Plan and line documents (e.g. SPC cards...).
Initiate and track the solving of component issues claimed from customer, collect quality related Lessons Learned

Qualifications

BE/ B.Tech/ Diploma or related experience, 6-8 years. Work experience in automotive area or quality management highly recommended (best case min. 2 years). With relevant experience in Customer Quality.

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