Customer Quality Specialist

Job Description

Role & responsibilities Serve as a primary point of contact for customer quality-related issues, particularly those originating from or related to Cusomer. Investigate and analyze customer complaints and feedback to identify root causes and implement effective corrective and preventive actions. Lead and participate in problem-solving teams to address customer quality concerns. Ensure adherence to customer-specific quality requirements and standards. Conduct regular audits and assessments of internal processes to ensure alignment with customer expectations. Collaborate with cross-functional teams (e.g., Production, Engineering, Sales) to improve product quality and customer satisfaction. Track and monitor the effectiveness of implemented corrective actions. Develop and deliver training on customer quality requirements and best practices. Actively contribute to the development and implementation of quality management systems. Proactively identify potential customer quality issues and implement preventative measures. Preferred candidate profile Bachelor's degree in Engineering (Mechanical, Automotive, Electrical, or related field). 5-7 years of progressive experience in Customer Quality roles within the automotive industry. Proven experience working directly with 2 Wheelers on quality-related matters. Strong understanding of automotive quality standards and methodologies (e.g., PPAP, APQP, FMEA, SPC, MSA). Excellent analytical and problem-solving skills, with the ability to interpret data and draw meaningful conclusions. Strong presentation skills (PPT) with the ability to effectively communicate complex information to various audiences. Exceptional verbal and written communication skills. Demonstrated ability to work independently and as part of a team. Proactive and results-oriented with a strong focus on customer satisfaction. Familiarity with quality management systems (e.g., ISO 9001, IATF 16949).