Customer Quality Manager

Description

Key Responsibilities

• Represent customer expectations and quality requirements across Cummins product, supply chain, and process functions.
• Lead resolution of customer quality issues, including product defects, supply chain disruptions, and process inefficiencies.
• Develop and implement customer-centric metrics and performance targets aligned with business goals.
• Maintain strong external relationships and coordinate quality communications with major OEMs and internal stakeholders.
• Act as the face of quality to the customer, ensuring clear and effective communication of top issues and resolutions.
• Support business leaders in aligning customer feedback with strategic quality initiatives.
• Drive process improvement efforts and identify opportunities for product or process upgrades using Quality 4.0 principles.
• Prepare and present quality-related documentation, reports, and presentations for internal and external stakeholders.
• May lead or coach a team focused on resolving customer and market quality issues.
  

Responsibilities

Qualifications

• Bachelor’s degree in Engineering, Technical, or Scientific discipline (or equivalent experience).
• Green Belt certification preferred.
• May require licensing for compliance with export controls or sanctions regulations.
  

Core Competencies

• Action Oriented – Tackles challenges with urgency and energy.
• Builds Networks – Develops strong internal and external relationships.
• Business Insight – Applies market knowledge to support organizational goals.
• Collaborates – Works effectively across teams to achieve shared objectives.
• Communicates Effectively – Tailors messages to diverse audiences.
• Customer Focus – Delivers solutions that meet customer needs.
• Develops Talent – Supports growth of team members.
• Ensures Accountability – Holds self and others to commitments.
• Manages Ambiguity – Navigates uncertainty with confidence.
• Problem Solving – Uses structured methods to resolve complex issues.
• Values Differences – Embraces diverse perspectives and cultures.
• Builds Effective Teams – Fosters collaboration and team identity.
• Drives Vision and Purpose – Inspires others with strategic direction.
• Quality Influence – Balances stakeholder input to prioritize quality.
• Quality 4.0 – Applies digital tools like simulation, digital twin, and cloud-native systems to enhance quality outcomes.
  

Qualifications

Skills and Experience

• Minimum 5 years of experience in customer-facing roles, product/service engineering, or quality management.
• At least 3 years of managerial or team leadership experience preferred.
• Proven ability to manage cross-functional relationships and drive customer satisfaction.
• Experience working with OEMs, particularly in automotive or engine systems, is highly desirable.
• Strong analytical, documentation, and communication skills.
• Familiarity with Quality 4.0 tools and digital quality management systems.