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Cavli Wireless
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Customer Quality Manager

Customer Quality Manager

Cavli Wireless

10 - 15 years

35 - 40 Lacs

kochi

Posted:1 day ago| Platform:

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Skills Required

telecom mechatronics semiconductor quality systems production engineering customer quality ppap automotive quality management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Quality Manager

Role Definitions

Role type: Full-time / Permanent

Corporate Unit: Technology Operations

Functional Unit(s): Manufacturing

Job Open Date: -

Job Location : Cochin

Role: Engineer-Customer Quality

Seniority Level: Mid

Work Experience: 10+ years

Industry: Telecom / IoT / Electronics / Semiconductor

Location: Cochin, Kerala

Company: Cavli Wireless

The Customer Quality Engineer (CQE) is responsible for ensuring customer satisfaction by managing all quality-related activities associated with customer requirements. This role acts as the primary interface between the customer and internal teams for quality matters, ensuring timely resolution of issues, compliance with customer-specific requirements, and continuous improvement to prevent recurrence

Qualifications:

Education:

Diploma / Bachelors degree in Mechatronics / Mechanical / Electronics or related.

Experience:

10 years of experience in customer quality or supplier quality. Automotive experience will be preferred.

Key Responsibilities:

Customer Quality Management

Act as the first point of contact for all customer quality aspects

Lead customer audits and ensure timely closure of non-conformities.

Manage customer onboarding, queries, complaints, and warranty ensuring effective resolution.

Coordinate and lead structured problem-solving activities (8D, 5-Why, Fishbone) to address customer issues.

Prepare and submit corrective action reports (CAR) and 8D reports to customers within agreed timelines.

Support customer audits and ensure timely closure of non-conformities.

Quality Planning & Compliance

Understand and implement customer-specific quality requirements.

Understand and setup OQC related activities

Ensure alignment of internal quality systems (APQP, PPAP, Control Plans) with customer expectations.

Work with cross-functional teams to ensure new product launches meet customer quality requirements.

Monitor and report customer scorecards, highlighting risks and improvement opportunities.

Internal Co-ordination

Collaborate with production, engineering, and operational quality teams to resolve issues affecting customers.

Drive containment actions for customer-reported issues and ensure effectiveness of corrective actions.

Support the Quality Head in customer meetings, reviews, and quality-related reporting.

Participate in MRB (Material Review Board) decisions for customer returns (RMA).

Continuous Improvement

Analyse customer complaint trends and initiate preventive measures.

Contribute to reducing external failure costs (warranty, returns, penalties).

Support implementation of QIP (Quality Improvement Programs) with focus on customer impact.

Promote a proactive quality mindset across operations to prevent customer issues

Key Skills:

Strong knowledge of ISO 9001 / IATF 16949 requirements.

Hands-on experience with APQP, PPAP, FMEA, MSA, SPC.

Excellent communication and customer relationship management skills.

Ability to analyse data and drive cross-functional problem-solving

Preferred Certifications:

ISO 9001:2015 Internal Auditor.

IATF 16949:2016 Awareness/Internal Auditor.

Core Tools Certification (APQP, PPAP, FMEA, MSA, SPC).

Lean Six Sigma Yellow/Green Belt (added advantage).

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Customer Quality Manager