Customer Quality Manager

As the Deputy Manager of Customer Quality at our Sulur, Coimbatore location, you will be instrumental in upholding the highest standards of quality and ensuring customer satisfaction for our backhoe loader products. Your primary responsibilities will include overseeing quality assurance processes, addressing customer feedback, and implementing continuous improvement initiatives to enhance product performance and reliability. Your role will involve managing and supporting the quality assurance team in conducting inspections and tests of backhoe loaders throughout the manufacturing process. You will also be responsible for gathering, analyzing, and responding to customer feedback and quality-related concerns, serving as the main point of contact for customer quality issues. In addition, you will lead investigations into quality failures, develop action plans to prevent recurrence, and utilize tools such as 8D, Fishbone diagrams, and Pareto analysis for root cause analysis. Collaborating with cross-functional teams, you will develop and implement quality improvement programs to reduce defects and enhance customer satisfaction. Furthermore, you will conduct training sessions for staff on quality standards and practices, fostering a culture of quality awareness and continuous improvement within the organization. Ensuring compliance with industry standards and regulations related to quality management, you will stay updated on best practices and innovations in quality assurance. Maintaining accurate records of quality metrics, customer complaints, and improvement initiatives will be a key aspect of your role, as you prepare regular reports for management review. The ideal candidate will hold a Bachelor's degree in Engineering, Quality Management, or a related field, with a minimum of 5 years of experience in Customer quality within the manufacturing sector, preferably in heavy machinery or construction equipment. Possessing strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and proficiency in quality management systems and tools will be essential. Additionally, knowledge of manufacturing processes and techniques for backhoe loaders, attention to detail, and a commitment to excellence, along with the ability to work collaboratively in a team environment, are highly desired attributes.,