Customer Onboarding Specialist

Role Summary:The Telecaller will be responsible for engaging with hot leads (interested prospects) for two flagship education and training franchises – Bankedge (Banking & Finance training) and Oracle University ALP (Advanced Learning Partnership). The role involves high-quality telephonic conversations, lead nurturing, objection handling, and closing appointments for the Franchise Business Team. Key Responsibilities:1. Lead Engagement & Conversion

• Call hot leads (inbound enquiries or marketing-qualified leads) generated via digital campaigns, website, referrals, or partner channels.
• Understand the prospect’s background, business goals, and interest in the Bankedge or Oracle University ALPfranchise.
• Pitch the franchise model, ROI, training support, marketing, and earning potential confidently and clearly.
• Tailor the pitch depending on the lead’s profile (education entrepreneurs, training institutes, working professionals, etc.).

2. Franchise Product Knowledge

• Maintain thorough knowledge of both:
• Bankedge Franchise model – investment, training modules, support structure.
• Oracle University ALP product – license model, co-branding, university integration, student benefits.
• Communicate USPs and competitive advantages of both programs effectively.

3. Follow-ups & Objection Handling

• Maintain structured follow-up cycles: 24-hour callbacks, 3-day re-engagements, and weekly status checks until closure or disqualification.
• Address concerns around investment, ROI, market potential, training support, etc., using a pre-approved objection handling script.

4. Appointment Setting & CRM Updates

• Set up high-quality appointments or demos for the Franchise Manager/Business Development Team.
• Update call outcomes, next follow-up dates, and lead status in the CRM or lead tracker in real-time.

5. Reporting & Coordination

• Share daily calling reports with team leads (calls made, conversions, no answers, follow-ups, etc.).
• Coordinate with the franchise onboarding or sales enablement team for smooth lead handovers and closures.

6. Target Achievement

• Meet daily/weekly/monthly calling targets and appointment-setting KPIs.
• Contribute to overall franchise onboarding goals (new signups or closures).

Key Skills & Attributes:

• Excellent communication skills in English and Hindi (regional languages a plus).
• Persuasive with strong sales instincts.
• Basic understanding of franchise business models and education sector.
• Good at multitasking and handling pressure.
• Tech-savvy – comfortable using CRMs, WhatsApp Business, Google Sheets.

Qualifications:

• Graduate (preferred in Business, Commerce, or Communication).
• 1–3 years of experience in telecalling, preferably in franchise sales, education, or EdTech.
• Freshers with strong communication and confidence may also apply.

Job Type: Full-time

Pay: ₹17,500.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Expected Start Date: 11/08/2025