Role Summary: The Telecaller will be responsible for engaging with hot leads (interested prospects) for two flagship education and training franchises – Bankedge (Banking & Finance training) and Oracle University ALP (Advanced Learning Partnership) . The role involves high-quality telephonic conversations, lead nurturing, objection handling, and closing appointments for the Franchise Business Team. Key Responsibilities: 1. Lead Engagement & Conversion Call hot leads (inbound enquiries or marketing-qualified leads) generated via digital campaigns, website, referrals, or partner channels. Understand the prospect’s background, business goals, and interest in the Bankedge or Oracle University ALP franchise. Pitch the franchise model , ROI, training support, marketing, and earning potential confidently and clearly. Tailor the pitch depending on the lead’s profile (education entrepreneurs, training institutes, working professionals, etc.). 2. Franchise Product Knowledge Maintain thorough knowledge of both: Bankedge Franchise model – investment, training modules, support structure. Oracle University ALP product – license model, co-branding, university integration, student benefits. Communicate USPs and competitive advantages of both programs effectively. 3. Follow-ups & Objection Handling Maintain structured follow-up cycles: 24-hour callbacks, 3-day re-engagements, and weekly status checks until closure or disqualification. Address concerns around investment, ROI, market potential, training support, etc., using a pre-approved objection handling script. 4. Appointment Setting & CRM Updates Set up high-quality appointments or demos for the Franchise Manager/Business Development Team. Update call outcomes, next follow-up dates, and lead status in the CRM or lead tracker in real-time. 5. Reporting & Coordination Share daily calling reports with team leads (calls made, conversions, no answers, follow-ups, etc.). Coordinate with the franchise onboarding or sales enablement team for smooth lead handovers and closures. 6. Target Achievement Meet daily/weekly/monthly calling targets and appointment-setting KPIs. Contribute to overall franchise onboarding goals (new signups or closures). Key Skills & Attributes: Excellent communication skills in English and Hindi (regional languages a plus). Persuasive with strong sales instincts. Basic understanding of franchise business models and education sector. Good at multitasking and handling pressure. Tech-savvy – comfortable using CRMs, WhatsApp Business, Google Sheets. Qualifications: Graduate (preferred in Business, Commerce, or Communication). 1–3 years of experience in telecalling, preferably in franchise sales, education, or EdTech. Freshers with strong communication and confidence may also apply. Job Type: Full-time Pay: ₹17,500.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 11/08/2025