Customer Onboarding Manager

Customer Success Manager-SaaS/CRM

Location:

Employment Type:

Experience:

Compensation:

About Leadrat:

Leadrat

streamline follow-ups, improve conversions, and grow pipeline health

Leadrat’s products are reshaping the way real estate sales teams operate, making every interaction with customers more intelligent, personalized, and outcome-oriented.

Role Overview:

Customer Success Manager

customer-centric environment

Key Responsibilities:

• Build strong, trusted relationships

  with assigned customers.
• Act as the primary point of contact for customer escalations, feedback, and success planning.
• Drive

  product adoption and usage growth

  across customer accounts.

• Onboard and train

  new users on best practices to ensure effective use of the platform.
• Monitor customer health metrics and proactively intervene to ensure retention.
• Collaborate with Sales, Product, and Support teams to deliver a seamless customer experience.
• Understand customer business goals and align product capabilities to meet them.
• Share insights on customer needs and suggest product enhancements.
• Lead regular customer business reviews and success planning sessions.

Ideal candidate:

• 5+ years experience

  in Customer Success, Account Management, or Client Relationship roles (preferably in SaaS/CRM).
• Strong communication skills with an ability to articulate value and build rapport at multiple organizational levels.
• Experience managing customer relationships and driving adoption across complex accounts.
• Comfortable using CRM tools and tracking customer success metrics.
• A highly organized, proactive problem-solver with a customer-first mindset.
• Ability to work across teams and influence without direct authority.

Please feel free to drop your resume at prerit.c@skillveda.ai