To own the customer onboarding / migration experience with the customer, internal stakeholders, team and third parties where applicable, including other internal and external projects as needed

Focuses on the customer and the implementation of regional / global projects, utilizing GBT project documents and following the SID implementation process
Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documented
Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
Ensures all customer requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders
Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success
Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
Responsible to determine project call structure and manage Stakeholder calls
Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team

What We re Looking For

A passion for working directly with customers and strong relationship building
Understanding of GBT and corporate travel
Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.
A positive, can do attitude
Able to motivate a project team and manage under pressure
Business English mandatory - multi-lingual capability advantageous
Excellent relationship building, influencing, negotiating, communication and presentation skills
Ability to clearly articulate an accountability, then hold people accountable
Commercial awareness and strong relationship building skills
Excellent organizational skills of multitasking, advance planning, and time management
Ability to drive change in the face of possible resistance
Effective time management, multi-tasking prioritization skills
Strong active listening and facilitating skills
High degree of problem solving and decision-making and ability to adapt to changing priorities
Flexibility and the ability to adapt to change
Ability to understand and manage projects
Happy to be challenged and to challenge people and processes
Experience collaborating across multiple functional groups and with operational SME s

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