Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a project manager, you'll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning responsibilities, communicating status reports, and transitioning through a handover. While no two days will be the same, you'll always strive for the same goal: to influence change and keep high-value projects moving in the right direction.
What You'll Do
- To own the customer onboarding / migration experience with the customer, internal stakeholders, team and third parties where applicable, including other internal and external projects as needed
- Focuses on the customer and the implementation of regional / global projects, utilizing GBT project documents and following the SID implementation process
- Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documented
- Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
- Ensures all customer requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
- Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders
- Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success
- Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
- Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
- Responsible to determine project call structure and manage Stakeholder calls
- Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team
What We're Looking For
- A passion for working directly with customers and strong relationship building
- Understanding of GBT and corporate travel
- Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.
- A positive, can do attitude
- Able to motivate a project team and manage under pressure
- Business English mandatory - multi-lingual capability advantageous
- Excellent relationship building, influencing, negotiating, communication and presentation skills
- Ability to clearly articulate an accountability, then hold people accountable
- Commercial awareness and strong relationship building skills
- Excellent organizational skills of multitasking, advance planning, and time management
- Ability to drive change in the face of possible resistance
- Effective time management, multi-tasking prioritization skills
- Strong active listening and facilitating skills
- High degree of problem solving and decision-making and ability to adapt to changing priorities
- Flexibility and the ability to adapt to change
- Ability to understand and manage projects
- Happy to be challenged and to challenge people and processes
- Experience collaborating across multiple functional groups and with operational SME's
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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