Customer Care Lead

Location:

Position

Experience Required:

Job Summary:

Customer Support Lead

Roles & Responsibilities:

• Lead, supervise, and motivate the Customer Support team to ensure maximum efficiency and productivity.
• Handle escalations effectively and provide timely resolutions for both domestic and international customer queries.
• Develop and implement strategies to enhance customer satisfaction and optimize team performance.
• Proactively identify potential customer issues and take corrective actions to prevent escalation.
• Ensure the team maintains high-quality communication and provides a seamless customer experience across all channels.
• Monitor, track, and analyze team performance; prepare KPI reports and recommend improvement plans.
• Train, guide, and mentor team members for skill enhancement and career development.
• Manage customer calling activities and develop strong customer relationships.
• Maintain daily reports and submit weekly action plans with next steps.
• Oversee new service dispatches (e.g., Shree Maruti), track performance, and suggest measures for improved efficiency.
• Conduct customer behavior analysis, follow up on potential leads, and support conversion into sales.
• Prepare reports, analyze call trends, and lead the support function with a solution-oriented approach.

Required Skills & Competencies:

• Strong leadership abilities with a proven track record of managing teams.
• Excellent verbal and written communication skills.
• Ability to manage domestic and international clients with professionalism.
• Proactive, solution-oriented mindset with strong problem-solving skills.
• Knowledge of customer support tools, CRM systems, or helpdesk software is an advantage.
• Strong analytical and reporting skills.

Education:

Bachelors degree in any discipline. Preference will be given to candidates with qualifications in Business Administration, Management, or related fields.

About Company:

We also transform homes,offices, factories and commercial projects into powerhouses of success with our expert advice from a team of intuitive Acharyas. At MahaVastu Remedies, we are committed to fostering a collaborative, innovative, and supportive work environment. We value our employees' contributions and strive to provide opportunities for professional growth and development.