Customer Care Lead

As a Customer Relationship Management Executive at Focus Diagnostics in Hyderabad, your role will involve managing customer interactions, ensuring a seamless customer experience, and driving customer retention. You will handle customer inquiries, analyze customer data, work on customer retention strategies, and collaborate with the sales team to enhance customer satisfaction. Key Responsibilities: - Manage customer interactions effectively - Ensure a seamless customer experience - Drive customer retention through strategic initiatives - Analyze customer data to gain insights - Collaborate with the sales team to enhance customer satisfaction Qualifications: - Strong analytical skills with the ability to analyze customer data - Experience in customer retention and enhancing customer experience - Excellent communication skills - Sales skills and ability to collaborate effectively with the sales team - Ability to work on-site in Hyderabad - A Bachelor's degree in a related field is preferred - Prior experience in a customer-facing role is beneficial,