CRM Executive

Job Description

Appointment Management: Efficiently book and manage appointments received through various platforms, including the company website, social media channels, Google My Business, and other online platforms. Ensure accurate scheduling and timely communication of appointment details to customers. Customer Support & Communication: Provide prompt and effective customer support across all communication channels. Handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about services. Manage and respond to customer queries and chats on WhatsApp and other social media platforms in a professional and timely manner. Online Reputation Management: Actively monitor and respond to Google reviews, ensuring a positive online reputation for Focus Diagnostics. Address customer feedback, both positive and negative, courteously and constructively. Digital Presence Management: Create and maintain high-quality backlinks for the company website to improve search engine ranking and online visibility. Manage and update business listings on various online directories and platforms, ensuring consistency and accuracy of information. Monitor and report on the performance of online listings and backlink strategies. General CRM Duties: Maintain detailed records of customer interactions and transactions in the CRM system. Collaborate with the marketing and sales teams to align customer engagement strategies. Identify opportunities to improve customer satisfaction and loyalty. Qualifications: Proven experience in a CRM, customer service, or administrative role, preferably within the healthcare or diagnostic industry. Excellent verbal and written communication skills in English and Telugu. Strong understanding of social media platforms, Google My Business, and online review management. Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment. Customer-centric approach with a strong problem-solving attitude. Familiarity with SEO basics and backlink creation is a plus. Show more Show less