CRM Executive

Job Summary:

The CRM – Service is responsible for managing customer relationships post-vehicle service, ensuring high customer satisfaction, handling feedback, complaints, follow-ups, and coordinating with the service team to deliver a premium Jeep service experience.

Key Responsibilities:

• Contact customers after vehicle service to collect feedback and satisfaction scores
• Handle customer complaints, concerns, and escalations professionally
• Ensure timely follow-ups on pending service issues and repeat visits
• Coordinate with service advisors, technicians, and managers to resolve customer concerns
• Maintain accurate customer records and service history in CRM/DMS systems
• Monitor and improve Customer Satisfaction Index (CSI) scores
• Remind customers about service due dates, campaigns, and recalls
• Ensure adherence to Jeep brand standards and service processes
• Prepare daily/weekly CRM reports for management review
• Support customer retention and loyalty programs

Required Skills & Competencies:

• Strong communication and interpersonal skills
• Customer handling and complaint resolution skills
• Basic knowledge of automobile service processes
• Familiarity with CRM software / Dealer Management System (DMS)
• Good listening, problem-solving, and coordination skills
• Ability to work under pressure and handle multiple customers
• Professional attitude and customer-focused mindset

Qualification & Experience:

• Graduate / Diploma (Any discipline)
• 1–3 years experience in CRM / customer service (Automobile service preferred)
• Freshers with strong communication skills may also be considered

Preferred Candidate Profile:

• Experience in automobile dealership (Service CRM)
• Knowledge of Jeep / premium automobile brand standards
• Willingness to work in a fast-paced service environment

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,730.34 per month

Benefits:

• Provident Fund

Experience:

• Automotive service: 3 years (Preferred)

Location:

• Hyderabad, Telangana (Preferred)

Work Location: In person