CRM & Sales Manager (Interior Design Background)

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Role Overview

CRM & Sales Manager

Key Responsibilities

CRM & Lead Management

• Manage CRM tools daily (lead updates, allocations, follow-ups).
• Track lead progress and ensure consistent engagement.
• Maintain detailed records of client data and communication.

Sales & Client Interaction

• Understand client requirements (design, budget, preferences).
• Prepare proposals, quotations, and guide clients through the sales process.
• Negotiate and close deals across interior and furniture projects.

Interior Design Coordination

• Work with in-house design teams (layout interpretation, renders).
• Communicate design intent clearly to clients and internal teams.

Project & Operations Coordination

• Oversee project progress from lead to delivery.
• Coordinate with production, logistics, and site teams.
• Provide regular updates to clients and resolve escalations.

Customer Service & Retention

• Address post-sales issues and promote repeat business.
• Conduct feedback calls after project completion.

Skills & Qualifications Required

1. Strong communication and relationship building
2. Experience with CRM tools (e.g., Zoho, HubSpot, LeadSquared)
3. Background in interior design or furniture sales
4. Ability to read and interpret layouts/drawings
5. Good negotiation skills
6. 2–6 years relevant experience preferred
7. Degree/diploma in Interior Design/Architecture advantageous

Role Expectations

• Hit monthly revenue targets.
• Increase lead conversion via CRM.
• Produce reporting on sales and pipeline progress.
• Work closely with design, production & logistics teams.

What Lakdi.com Offers

• Competitive salary + performance incentives
• Work with a fast-growing PAN India interior & furniture brand
• Professional growth opportunities
• Collaborative environment across design and manufacturing teams