CRM Manager

Job Opening: CRM Manager

Company: KNS Infrastructure
Location: Bangalore
Experience: 7–9 years
Salary: ₹7–9 LPA
Vacancies: 1
Industry: Real Estate – Residential Plotted Development

About KNS Infrastructure

Founded in 2007, KNS Infrastructure is a market leader in residential plotted development in Bangalore. The company is recognized for delivering premium, legally compliant developments approved by BDA and BMRDA, supported by a foundation of transparency, engineering excellence, and timely delivery.

KNS Infrastructure focuses on:

· High-quality plotted residential layouts

· Modern amenities and thoughtfully landscaped communities

· Environmentally conscious development including rainwater harvesting and green initiatives

· Robust engineering practices and superior urban planning

With a team of innovative thinkers and skilled professionals, KNS Infrastructure continues to shape the future of affordable, premium living in Bangalore.

About the Role

KNS Infrastructure is looking for a dynamic and experienced CRM Manager to lead customer relationship operations across our residential plotted development projects. The ideal candidate will oversee the complete customer journey—from initial booking through post-sales support until final handover. The role requires an individual with deep real estate CRM knowledge, excellent communication skills, and a passion for delivering exceptional customer service.

This position plays a critical role in enhancing customer satisfaction, streamlining communication, ensuring compliance, and strengthening long-term customer trust.

Detailed Job Description

1. Customer Relationship Management

· Manage the end-to-end customer lifecycle, ensuring a seamless journey from booking, documentation, construction updates, to final possession.

· Develop and execute customer engagement strategies that improve satisfaction, retention, and referrals.

· Act as the primary point of contact for customers, ensuring timely responses and consistent communication.

2. Post-Sales Operations

· Oversee customer onboarding after booking, including agreements, documentation, payment schedules, and welcome kits.

· Ensure all post-sales processes—such as registration, khata transfer, and documentation—are completed accurately and on time.

· Maintain a strong follow-up mechanism with customers for payments, documentation, and compliance requirements.

3. Communication & Coordination

· Liaise with internal teams such as Sales, Legal, Finance, Engineering, and Project Execution to deliver accurate information to customers.

· Provide customers with regular project updates, delivery timelines, and milestone achievements.

· Organize customer meets, site visits, walkthroughs, and engagement events when required.

4. CRM System & Reporting

· Maintain accurate customer records, data, timelines, and status updates in the CRM software.

· Generate weekly/monthly reports on customer interactions, conversion status, payment status, and issue resolution.

· Identify improvement areas within CRM processes and recommend enhancements.

5. Customer Grievance Handling

· Manage customer complaints with empathy, ensuring quick resolution and documentation.

· Track common issues and propose solutions to prevent recurrence.

· Ensure escalation cases are handled professionally and resolved within defined timelines.

6. Compliance & Quality Assurance

· Ensure alignment with company policies, BDA/BMRDA guidelines, and regulatory requirements.

· Verify that all customer-facing communication is accurate, updated, and compliant.

· Conduct regular audits of customer documents and interactions for quality consistency.

Required Qualifications & Skills

· Graduate or Postgraduate degree in Business Administration, Marketing, Customer Relations, or any relevant field (MBA preferred but not mandatory).

· 7–9 years of experience in CRM, preferably in real estate, plotted development, or residential projects.

· Strong understanding of customer lifecycle management and post-sales processes.

· Excellent communication, negotiation, and interpersonal skills.

· Proficiency in CRM tools, customer management software, and MS Office applications.

· Ability to handle multiple customer accounts, prioritize tasks, and meet deadlines.

· Customer-first mindset with strong problem-solving and conflict-resolution abilities.

· Experience collaborating with cross-functional teams such as Sales, Legal, Finance, and Engineering.

Company Timings :

Office Hours: 9:00 AM – 7:00 PM ( Monday – Saturday )

How to Apply

Interested candidates may send their updated CV to ravi@nexlance.co.in with the subject line:
Application for CRM Manager – KNS Infrastructure

Job Type: Full-time

Pay: ₹700,000.00 - ₹900,000.00 per year

Ability to commute/relocate:

• Vijayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Preferred)

Work Location: In person