CRM Manager

CRM Strategy And Execution

• Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User
  

Experience

• Lead or participate in worldwide, cross-functional teams to address business or systems issues
  

System Configuration

• Configure CRM as per agreed strategy and drive to accelerate its usage across business
• Driving continuous improvement in CRM related processes from quote to cash
• Modify existing approval process (Commercial DOA) workflow as per proposed changes
• Responsible for Master Data Management (MDM) within CRM and connected systems / tools
• Identify opportunities to enhance current processes after thorough understanding of existing
  

System Management

• Administer and Optimize CRM platform (e.g. MS Dynamics)
• Ensure data accuracy, segmentation, and integration with ERP and other systems
• Train and support internal teams on CRM usage and best practices
• Become single point of contact and super-user / admin for CRM.
  

Customer Data & Insights

• Analyze Customer Data to identify trends, behaviors, and opportunities.
• Develop or implement Dashboards / visualizations within dynamics for Sales Leaders, Product
  

• Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile
  

• Maintain tools & scorecards to track key metrics and value captured.
  

Candidate Requirements

• Show a strong ability to solve problems creatively, through innovation & process re-engineering
• Good inter-personal, organizational, time management and analytical skills
• Manage multiple priorities; both as an independent problem solver and as a team player
• Excellent verbal and written English communication skills and the ability to interact
  

• Knowledge of integration between CRM and SAP systems (e.g., SAP)
• Familiarity with manufacturing sales processes
  

• Degree in business administration (international business) or industrial engineering or an
  

• Minimum 8 years of experience in a configurator / administrator role in CRM (MS Dynamics or
  

• Technical proficiency in MS – Office suite with MS-Excel and MS-Power App is preferred
• Experience in Commercial processes
  

• Office-based with flexibility for remote work
• Competitive salary and benefits including health insurance, retirement plans, and professional