CRM Manager

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About the Role

CRM Sales Manager

Candidates must be from the automobile industry only

Key Responsibilities

Customer Relationship Management

• Manage and nurture relationships with retailers, distributors, and workshops.
• Ensure timely communication, query resolution, and customer satisfaction.
• Maintain accurate customer records (KYC, purchase history, credit limits, etc.).

Sales & Revenue Growth

• Drive repeat orders; upsell & cross-sell automobile spares/accessories.
• Analyze sales trends and create territory growth strategies.
• Track daily orders, outstanding, follow-ups, and conversions.

Data & Reporting

• Maintain CRM dashboards, sales pipelines, and customer-wise performance.
• Coordinate with accounts for credit notes, payments, and overdue reminders.
• Share daily/weekly MIS reports with management.

Process Improvement

• Identify customer pain points and work with teams to fix gaps.
• Implement structured workflows for follow-ups and after-sales support.
• Enhance communication to minimize customer escalations.

Team Coordination

• Collaborate with sales executives, collection teams, and warehouse staff.
• Support field teams with customer insights, product information, and leads.
• Ensure smooth dispatch, delivery, and order tracking.

Required Skills & Experience

• Minimum 2–5 years of experience in automobile spare parts/accessories CRM or sales — MUST be from the automobile industry only.

• Strong knowledge of engine oil, lubricants, filters, car spares, and accessories.
• Excellent communication, negotiation, and customer-handling skills.
• Experience with CRM/ERP tools (preferred: Tez ERP, Tally, etc.).
• Ability to handle multiple queries, follow-ups, and work under pressure.
• Strong analytical and problem-solving skills.

What We're Looking For

• Someone who understands the ground realities of automobile retail.
• A relationship builder who earns customer trust.
• Someone disciplined with follow-ups and outstanding collection.
• A team player committed to growth and a smooth customer experience.

How to Apply

hr@cartrends.net

• Subject Line:

  Application for CRM Sales Manager – Automobile