CRM executive

Key Responsibilities:

Client Servicing & Relationship Management:

• Serve as the single point of contact for existing clients—ensuring timely responses to queries and updates
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• Share catalogues, look books, price lists, and collection updates with clients regularly
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• Manage client onboarding by sharing brand and product information, and resolving preliminary queries
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• Coordinate client meetings, product previews, virtual presentations, and showroom visits
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• Track and report client feedback to relevant departments for improvement

Sales Coordination & Order Tracking:

• Follow up on client inquiries, quotations, sample developments, and order confirmations
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• Coordinate with the design, CAD, QC, and production teams to ensure sample and order timelines are met
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• Keep clients updated on production progress, shipment schedules, and delays (if any)
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• Assist in generating and sharing invoices, proformas, and dispatch documentation
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• Ensure accurate record-keeping of all client orders, requirements, and preferences

CRM System Management & Reporting:

• Maintain up-to-date client databases and sales pipelines using CRM tools or spreadsheets
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• Track leads, samples, order statuses, and follow-ups methodically
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• Generate weekly, monthly, and quarterly reports for internal review and planning
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• Share performance metrics, client behaviour trends, and feedback analysis with the BD or leadership team

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communication, or Fashion Merchandising
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• 1–3 years of experience in CRM, Client Servicing, or Sales Coordination (preferably in jewellery, fashion, or luxury goods)
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• Excellent written and spoken communication skills in English