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Manpowergroup Services India
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Credit Card || Team Leader Customer Service (Blended) || Gurgaon

Credit Card || Team Leader Customer Service (Blended) || Gurgaon

Manpowergroup Services India

3 - 8 years

2 - 5 Lacs

new delhi gurugram delhi / ncr

Posted:1 day ago| Platform:

Apply

Skills Required

team handling solving queries credit cards stakeholder management escalations inbound process product pricing wellness customer satisfaction customer experience outbound process voice process query resolution hni client handling analytical banking customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Senior Executive Premium Credit Card Customer Service (Confidential Client)

leading Financial Services organization (Confidential Client)

Senior Executive Premium Credit Card Customer Service

Key Responsibilities:

Manage customer interactions for
premium / HNI credit card customers
across channels (Voice, Email & Chat).
Ensure
first-time resolution
and adherence to defined TATs.
Handle
escalations and early warning signals
proactively.
Coordinate with Sales, Risk, Product, Pricing, and Collections teams for quick resolution and process improvements.
Maintain
process documentation and compliance adherence
.
Drive
CSAT scores
, productivity and accuracy.
Lead and mentor a small team (if applicable).

Required Skills & Experience:

3–8 years of experience
in Credit Card or Banking
Customer Service
(mandatory).
Experience in
blended processes
(voice + email/chat).
Exposure to
premium / HNI customer handling
.
Team handling experience
preferred.
Strong
communication, problem-solving and stakeholder management
skills.
Graduate in any discipline (full-time or correspondence).

Key Competencies:

Stakeholder Management
Analytical & Problem Solving Ability
Detail Orientation
Customer Experience Mindset

Shift & Location:

Location:
Gurgaon (DLF), Haryana
Shifts:
5 days working; Day shift; roster/rotational week-offs.
Should be willing to attend a
Face-to-Face Interview at Gurgaon
.

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