Corporate Director, People Operations

Job Address 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 CommuniCare Health Services is currently recruiting an experienced Leader for the position of Corporate Director, People Operations. . Job Duties & Responsibilities Provide strategic guidance and counsel to senior leadership and frontline staff on HR matters, including compliance, employee relations, workforce planning, and organizational development. Oversee and standardize HR operations and processes across business lines and home office departments, to ensure alignment with organizational goals and legal requirements. Act as an internal consultant to leadership on organizational effectiveness, change management, and team dynamics. Partner with business units to deliver generalist HR support in areas such as talent management, performance development, employee engagement, and workforce planning. Lead and support home office onboarding and engagement initiatives to ensure a positive and consistent employee experience. Address and resolve complex employee relations issues, including conducting high-level investigations, reviewing terminations, and managing escalated concerns. Review and approve employee actions such as rehires and transfers, ensuring alignment with policy and operational needs. Conduct training and coaching for leaders on HR policies, best practices, documentation standards, and employee relations procedures. Identify workforce trends and recommend proactive strategies to reduce turnover, mitigate risk, and improve employee satisfaction. Drive process improvements and operational efficiencies across core HR systems and workflows. Ensure HR programs and practices comply with internal policies and external legal and regulatory requirements. Analyze HR data and metrics to support decision-making and promote continuous improvement. Collaborate with stakeholders to develop and implement HR strategies that support talent growth, retention, and business success. Qualifications Education: Bachelor's degree in Human Resources or related field required. Professional HR certification (e.g., SHRM-SCP, SPHR) strongly preferred. Experience 10 years of progressive HR experience, including at least 5 years in a senior-level HR operations or HR generalist leadership role. Demonstrated success advising and supporting senior executives and cross-functional leaders in a complex, fast-paced, and change-driven environment. Extensive experience handling complex employee relations matters, including investigations, terminations, and policy interpretation. Proven ability to develop and implement scalable HR processes and operational improvements across a multi-site or matrixed organization. Experience supporting both field-based and corporate teams, ideally in healthcare, long-term care, or another highly regulated industry. Experience leveraging Workday a plus. Knowledge/Skills/Abilities Expert-level communication skills, both verbal and written, with the ability to influence, coach, and engage individuals at all organizational levels. High emotional intelligence and diplomacy, with a proven ability to navigate complex interpersonal dynamics, personalities, egos, and sensitive situations with professionalism and discretion. Strategic thinker with strong analytical and decision-making abilities, grounded in data, compliance, and business needs. Strong relationship-building skills and the ability to collaborate across departments and business lines to drive alignment and outcomes. Agile and resilient, with the ability to thrive in ambiguity and lead through constant change. Proficient in HRIS systems, reporting tools, and data analysis for driving insight and continuous improvement. Unwavering commitment to ethical practice, confidentiality, and organizational values. Show more Show less